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EAM Hangs up programs opening


ShawnE
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Hi - Newbie to EAM here!  Trying it out and I am liking what I'm seeing.  You didn't hide everything under the skirts.  So I'd like to work to get this

configured right.  I installed the EAM did a deep scan = all good. Installed the Online Amour firewall too. Windows firewall is off.  But I'm getting a lot of "not responding" hangs.  The software eventually pops in, but it takes a minute.  Start / Search programs box takes a long time to find simple stuff.  I turned off the HIPS on OA to see if that would help, but nope.  I'll turn it back on.  Any ideas?  

 

Shawn

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here is an example:   It takes 1.5 minutes to load excel,  little less than one minute to load a standard pdf.  Once in a software I have issues.  Quickbooks hangs on emailing out an invoice or crashes without trying.  If I close a software it takes about 30 seconds.  More if its a pdf.   If I try to print its over a minute to pull up the print dialog in Excel, Chrome, FF, IE, Adobe reader (haven't tried pro).  Then 30 sec or so to cycle through my router to the printer.  its killing me!!!   I live in a world of instant gratification gang.  I want it now.  <<<read a bit of sarcasm and humor>>>.  help

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Its the free version.  I had dumped Avast because it was getting pushy with the ads and bloat.  So then I tried for a short time Panda.  But it would turn itself OFF.  NICE.  During that period I installed Spybot just to have another scan.  I can uninstall that.  EAM Security Pack appears to be all in one.  So could spybot be conflicting?  Thanks for the link I'll try that now

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still hangs after uninstalling spybot, and adding the mutual exclusions.  Excel took 1:10 to open the splash screen then another :10sec to fully open.  (not to file just to program).

in my second post I included a hijack link.  Did you look at that?  Should I be concerned?  How would I remove all that.  Shouldn't EAM do that?    THANKS for your help btw!!!  I really appreciate it.

My old routine would be to simply wipe and re-install everything, but I don't have the time!

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Lets get a log from FRST, and see if that shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your 'Downloads' folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

http://download.bleepingcomputer.com/farbar/FRST.exe

For 64-bit (x64) editions of Windows:

http://download.bleepingcomputer.com/farbar/FRST64.exe

Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.

  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select "Run as administrator").
  • When the tool opens click "Yes" for the disclaimer in order to continue using FRST.
  • Press the 'Scan' button.
  • When the scan is done, it will save a log as a Text Document named 'FRST' in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply (it is best if you do not copy and paste it into an e-mail).
  • The first time the FRST tool is run it saves another log (a Text Document named 'Addition' - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.
If you are not used to attaching files to e-mails, then just look for a button in the toolbar above where you write your message that has a paperclip icon, and that should be the attachment button.
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I'm not seeing anything in the log that looks malicious. I am seeing some driver errors from your Windows Event Logs. Have you checked your computer manufacturer's support website to see if they have updated drivers for your edition of Windows?

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