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queenslander

Update failure

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I got an update fail window open for the auto update, so tried a manual update.

This came up, and I don't know who/what the "peer" mentioned is/means.

 

All and any help will be appreciated.

 

No connection changes have been made - to the best of my knowledge. :(

 

 

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An ignorance induced panic posting.

 

If it should be in the "Help my pc is infected" please move it there.

 

Quick scans with Avast Free AV, Malware Bytes and Spybot S&D showed no immediate threats found. I should have done them before posting. Sorry

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The statement "connection reset by peer" means the same as "connection reset by remote server". It basically means that the update server appeared to have dropped the connection.

Lets get a Fiddler log, and see if it shows the cause of the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below:

  • After installing Fiddler, please open it from the Start Menu.
  • Launch Online Armor.
  • Go to Options in the menu on the left.
  • Click on the Internet Settings button.
  • Check the box that says Use a proxy server.
  • Enter localhost in the Address field, and then enter 8888 in the Port field.
  • Click 'OK'.
  • Go back to the Menu on the left, and select Status.
  • Click on the Update now link to start the update (Fiddler must be running when you do this).
  • After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop).
  • Please send me the Fiddler log in a Private Message (do not post in in a reply).
Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

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Thanks for the reply GT.

 

Updates have gone through OK today.

Will you still need me to do the stuff in your post, as in - wil the info you are looking for still be available?

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No, I just wanted to see the server's response when the error happened to see if I could figure out what was going on. Now that the issue has stopped happening, there's no error messages that will appear in the Fiddler log. ;)

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