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Having trouble upgrading from Eam to Eis

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Hi, I tried Eam and liked it, and bought

We have received your PayPal payment.

Your products Qty. Product name Delivery 2

Emsisoft Internet Security Pack [2 Years]

Email 2 Emsisoft Anti-Malware [2 Years] Email


Your product key: " not listing that here "

I uninstalled Eam and downloaded Emsisoftinternetsecuritysetup.exe 213,700kb.

Ran the setup but afterward I get two errors

1 cannot connect to update server, check internet connection and proxy settings.

2 It does not acknowlage my key, I have a customer refrence number


I like the software so far but it does not seem to be fully installed yet.



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Hi Christian.

I see where I got the licence wrong.

But it will not let me update the correct key,

I have been trying to do a clean reinstall. but I can not get emsisoft to uninstall.

I can not get past the user permissions.


When I try to reinstall is says to uninstall old version first or contact support.

is there an emsisoft uninstaller I can download ?

Can I change the user permissions to uninstall. I am the only user and have admin rights as far as i know.


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then please download our cleaning utility from: https://dl.emsisoft.com/Emsiclean.zip to your desktop.

Next run the emsiclean.exe file on your desktop. Please read and confirm the disclaimer. Then enable all entries in the list and press Remove selected objects. Is this done please restart your computer.


Now please try again to install Emsisoft Anti-Malware.


Now the license activation is working?

Edited by GT500
Updated link for Emsiclean. There are now two versions (32-bit and 64-bit) bundled in a ZIP archive. Run EmsiClean64, and if you see an error message then run EmsiClean32.
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