Having trouble upgrading from Eam to Eis

[Jerhyn 0]

Hi, I tried Eam and liked it, and bought

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Your products Qty. Product name Delivery 2

Emsisoft Internet Security Pack [2 Years]

Email 2 Emsisoft Anti-Malware [2 Years] Email

 

Your product key: " not listing that here "

I uninstalled Eam and downloaded Emsisoftinternetsecuritysetup.exe 213,700kb.

Ran the setup but afterward I get two errors

1 cannot connect to update server, check internet connection and proxy settings.

2 It does not acknowlage my key, I have a customer refrence number

 

I like the software so far but it does not seem to be fully installed yet.

 

Jer

[Christian Peters 99]

Hello,

 

do you use any other security software like a firewall on your computer?

 

1. The error message appears if you want install Emsisoft Anti-Malware?

 

2. Please send me your new Emsisoft Internet Security license keys on PM (personal message). I will take a look on it.

[Jerhyn 0]

Pm sent.

Jer

[Jerhyn 0]

Hi Christian.

I see where I got the licence wrong.

But it will not let me update the correct key,

I have been trying to do a clean reinstall. but I can not get emsisoft to uninstall.

I can not get past the user permissions.

 

When I try to reinstall is says to uninstall old version first or contact support.

is there an emsisoft uninstaller I can download ?

Can I change the user permissions to uninstall. I am the only user and have admin rights as far as i know.

Jerry

[Christian Peters 99]

Hello,

 

then please download our cleaning utility from: https://dl.emsisoft.com/Emsiclean.zip to your desktop.

Next run the emsiclean.exe file on your desktop. Please read and confirm the disclaimer. Then enable all entries in the list and press Remove selected objects. Is this done please restart your computer.

 

Now please try again to install Emsisoft Anti-Malware.

 

Now the license activation is working?

Edited July 10, 2018 by GT500
Updated link for Emsiclean. There are now two versions (32-bit and 64-bit) bundled in a ZIP archive. Run EmsiClean64, and if you see an error message then run EmsiClean32.

[Jerhyn 0]

Thank you Christian.

The clean utility worked, followed by clean install.

Both Armour and Eam license are entered correctly.

 

I can now enjoy what I am certain is the best Anti-malware I can get.

Cheers, Jerry S.

[Christian Peters 99]

Hello,

 

thank you for the feedback.