G-hot Posted August 28, 2014 Report Share Posted August 28, 2014 Something that prevents access to the update, so when I try to update then get crash! Link to comment Share on other sites More sharing options...
stapp Posted August 28, 2014 Report Share Posted August 28, 2014 What operating system? Which build of EEK? Do you have beta updates enabled in EEK? Did it give any error message? If yes, what did the message say? Link to comment Share on other sites More sharing options...
G-hot Posted August 28, 2014 Author Report Share Posted August 28, 2014 What operating system? window 7 ultimate Which build of EEK? 9 Do you have beta updates enabled in EEK? no Did it give any error message? If yes, what did the message say? yes but i loss the pic Link to comment Share on other sites More sharing options...
stapp Posted August 28, 2014 Report Share Posted August 28, 2014 Can you do the update again and try to get the error message either in words or a screenshot? Link to comment Share on other sites More sharing options...
GT500 Posted August 28, 2014 Report Share Posted August 28, 2014 As stapp mentioned, we will need to know what the error message. Link to comment Share on other sites More sharing options...
G-hot Posted August 28, 2014 Author Report Share Posted August 28, 2014 Unfortunately, I have not saved the screenshot but the error message is almost about to send a "bug report" when the progrem have to crash Link to comment Share on other sites More sharing options...
stapp Posted August 28, 2014 Report Share Posted August 28, 2014 Are you able to run the update again and write down what it says? Did you send the bug report? Link to comment Share on other sites More sharing options...
G-hot Posted August 28, 2014 Author Report Share Posted August 28, 2014 Are you able to run the update again and write down what it says? Did you send the bug report? 1- yes im able now after remove some infection file using many software like combofix & mbam & roguekiller & run EEK And found 3 infection item and now i can do updating 2- yup have send 2 report I seriously doubt in this registry entries. a2scan_140825-142832.txt ComboFix.txt Link to comment Share on other sites More sharing options...
stapp Posted August 28, 2014 Report Share Posted August 28, 2014 G-hot you know what you have to do.......and you know in which area of the forum you have to attach the logs in a thread. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ Link to comment Share on other sites More sharing options...
G-hot Posted August 28, 2014 Author Report Share Posted August 28, 2014 ya i know but Kevin Zoll no longer want to help my da Link to comment Share on other sites More sharing options...
GT500 Posted August 29, 2014 Report Share Posted August 29, 2014 Unfortunately, I have not saved the screenshot but the error message is almost about to send a "bug report" when the progrem have to crash Can you take another screenshot? Link to comment Share on other sites More sharing options...
G-hot Posted August 30, 2014 Author Report Share Posted August 30, 2014 Can you take another screenshot? Finally, I got into the pop-up problem. And now I have a screenshot Link to comment Share on other sites More sharing options...
mik Posted August 31, 2014 Report Share Posted August 31, 2014 That is a known problem of EEK 4353. You can solve it using one of these ways:1) manually add a folder EEK that is in the error message (in your case it is "C:\Users\btcuser\AppData\Local\Temp\EEK") 2) if you have http://download1.emsisoft.com/EmsisoftEmergencyKit.zip with EEK 4353 then you can unpack the archive, start EEK 4353 and update it to 4412 3) download and use new EEK 4412 http://download1.emsisoft.com/EmsisoftEmergencyKit.zip Link to comment Share on other sites More sharing options...
G-hot Posted November 1, 2014 Author Report Share Posted November 1, 2014 That is a known problem of EEK 4353. You can solve it using one of these ways: 1) manually add a folder EEK that is in the error message (in your case it is "C:\Users\btcuser\AppData\Local\Temp\EEK") 2) if you have http://download1.emsisoft.com/EmsisoftEmergencyKit.zip with EEK 4353 then you can unpack the archive, start EEK 4353 and update it to 4412 3) download and use new EEK 4412 http://download1.emsisoft.com/EmsisoftEmergencyKit.zip thank for fixed version ! it’s okay now ! Link to comment Share on other sites More sharing options...
Christian Peters Posted November 3, 2014 Report Share Posted November 3, 2014 Hello,ok and thank you for the feedback. Link to comment Share on other sites More sharing options...
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