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What operating system?

 

Which build of EEK?

 

Do you have beta updates enabled in EEK?

 

Did it give any error message? If yes, what did the message say?

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What operating system?

 

window 7 ultimate

 

 

 

Which build of EEK?

 

9

 

 

Do you have beta updates enabled in EEK?

 

no

 

 

Did it give any error message? If yes, what did the message say?

yes but i loss the pic

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Unfortunately, I have not saved the screenshot but the error message is almost about to send a "bug report" when the progrem have to crash

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Are you able to run the update again and write down what it says?

 

Did you send the bug report?

1- yes im able now after remove some infection file using many software like combofix & mbam & roguekiller & run EEK And found 3 infection item and now i can do updating

2- yup have send 2 report

 

 

I seriously doubt in this registry entries.

a2scan_140825-142832.txt

ComboFix.txt

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Unfortunately, I have not saved the screenshot but the error message is almost about to send a "bug report" when the progrem have to crash

Can you take another screenshot?

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That is a known problem of EEK 4353. You can solve it using one of these ways:

1) manually add a folder EEK that is in the error message (in your case it is "C:\Users\btcuser\AppData\Local\Temp\EEK")

2) if you have http://download1.emsisoft.com/EmsisoftEmergencyKit.zip with EEK 4353

    then you can unpack the archive, start EEK 4353 and update it to 4412

3) download and use new EEK 4412 http://download1.emsisoft.com/EmsisoftEmergencyKit.zip
 

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That is a known problem of EEK 4353. You can solve it using one of these ways:

1) manually add a folder EEK that is in the error message (in your case it is "C:\Users\btcuser\AppData\Local\Temp\EEK")

2) if you have http://download1.emsisoft.com/EmsisoftEmergencyKit.zip with EEK 4353

    then you can unpack the archive, start EEK 4353 and update it to 4412

3) download and use new EEK 4412 http://download1.emsisoft.com/EmsisoftEmergencyKit.zip

 

thank for fixed version ! :lol: it’s okay now ! :P

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