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Unable to Quarantine


capu
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Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
Download Junkware Removal Tool and save it on your desktop.
  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKCU - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll No File
FF Plugin: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin -> C:\Program Files\Common Files\AVG Secure Search\SiteSafetyInstaller\3.2.0\\npsitesafety.dll No File
C:\ProgramData\DVD.exe
C:\ProgramData\Games.exe
C:\ProgramData\Karaoke.exe
C:\ProgramData\MobileTV.exe
C:\ProgramData\MPV.exe
C:\Users\Puca\Start BlitzBlank.exe
C:\Users\Puca\Start Commandline Scanner.exe
C:\Users\Puca\Start Emergency Kit Scanner.exe
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{035FBE31-3755-450A-A775-5E6BBD43D344}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.135\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{039B2CA5-3B41-4D93-AD77-47D3293FC5CB}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{095A2EEC-F7FE-42E8-96FB-C20E53081908}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.99\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{22181302-A8A6-4F84-A541-E5CBFC70CC43}\localserver32 -> "C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\GoogleUpdateOnDemand.exe" No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{2F0E2680-9FF5-43C0-B76E-114A56E93598}\localserver32 -> "C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\GoogleUpdateOnDemand.exe" No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{320F0FDB-BE0A-4648-9D18-4A2C3448C007}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.79\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{42481700-CF3C-4D05-8EC6-F9A1C57E8DC0}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{51F9E8EF-59D7-475B-A106-C7EA6F30C119}\localserver32 -> "C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\GoogleUpdateOnDemand.exe" No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{634059C0-D264-4B2C-AE80-F73E48D33E5B}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.123\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{6D7374DE-63AA-473C-8C02-60D9CDCD84C5}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.153\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{A45426FB-E444-42B2-AA56-419F8FBEEC61}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{A4DCA218-AC9E-4D1F-8600-C5B1F390D408}\InprocServer32 -> C:\Program Files\Research In Motion\BlackBerry Desktop\Codecs\mc_trans_video_framerate_ds.ax (MainConcept GmbH)
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{A539FCC4-AB2E-4307-BFBD-634DE69ACD78}\InprocServer32 -> C:\Program Files\Research In Motion\BlackBerry Desktop\Codecs\mc_render_fileindex_ds.ax (MainConcept GmbH)
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{A539FCC5-AB2E-4307-BFBD-634DE69ACD78}\InprocServer32 -> C:\Program Files\Research In Motion\BlackBerry Desktop\Codecs\mc_render_fileindex_ds.ax (MainConcept GmbH)
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{A54D478D-4F70-4F72-9A74-17C9986E35AB}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.165\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{C3101A8B-0EE1-4612-BFE9-41FFC1A3C19D}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\npGoogleUpdate3.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{C442AC41-9200-4770-8CC0-7CDB4F245C55}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\npGoogleUpdate3.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{C5A2122B-A05B-4FD8-AE49-91990AE10998}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.115\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{D0D38C6E-BF64-4C42-840D-3E0019D9F7A6}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{E67BE843-BBBE-4484-95FB-05271AE86750}\localserver32 -> "C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\GoogleUpdateOnDemand.exe" No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.22.3\psuser.dll No File
CustomCLSID: HKU\S-1-5-21-3836869810-797500680-2376385767-1000_Classes\CLSID\{FB994D36-B312-46CE-A40B-CF63980641F9}\InprocServer32 -> C:\Users\Puca\AppData\Local\Google\Update\1.3.21.111\psuser.dll No File
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent Scan
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Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

    See HERE for help

  • Double click on Combo-Fix & follow the prompts.
When finished, ComboFix will produce a log.

NOTE:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

3. If you get a message that states "illegal operation attempted on a registry key that has been marked for deletion" restart your computer.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
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How do I save ComboFix under new name before download?

Once I click on link to download, dialog box ask for download confirmation (save) (cancel) button only.

It does not allow me to save under new name as you instructed.

What do you recommend now?

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Your ComboFix log looks fine.

Copy the below code to Notepad; Save As FixReg.reg to your Desktop; make sure File Type: is set to All Files (*.*).

Windows Registry Editor Version 5.00

[HKEY_USERS\S-1-5-21-3836869810-797500680-2376385767-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM]
"DISABLETASKMGR"=-

[HKEY_USERS\S-1-5-21-3836869810-797500680-2376385767-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM]
"DISABLEREGISTRYTOOLS"=-
Close Notepad.

Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

Restart your computer.

Run a fresh scan with EEK and attach the new EEK scan log to your reply.

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Copy the below code to Notepad; Save As FixReg.reg to your Desktop; make sure File Type: is set to All Files (*.*).

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM]
"DISABLEREGISTRYTOOLS"=-
Close Notepad.

Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

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System seems to be running ok except I am still getting MS Windows dialog box with message: "CLSched module has stopped working." Is this related?

Might be related.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

CF.jpg

Uninstall AdwCleaner:

  • Close all open programs and Internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Uninstall button.
  • Confirm by clicking Yes.
Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

Emsisoft Emergency Kit.lnk

FRST.exe

FRST64.exe

JRT.exe

JRT.txt

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\AdwCleaner

C:\ComboFix

C:\EEK

C:\FRST

C:\Qoobox

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:

    4l5a4i.png

  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck 2wlsw11.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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