having a problem with firewall rule, ICMP blocking all downloads

[Jerhyn 0]

I was exploring the firewall and permissions recently.

I had set permissions for some unknown programs from allowed to ask.

now I can not download any pdf or program installers,

when I looked into history log I saw events that were blocked by icmp rule.

 

I tried shutting down both Eis and Eam and downloading but the download still failed.

 

 

Is there a way to reset Eis  back to the installed condition?

I tried reset in a place or two but it didnt help.

 

Sould I uninstall/ clean install?

 

Is there an online manual for Eis, Oa. That might help for  user questions like this?

 

Os win 7 64 bit

Eis and Oa firewall

[Siketa 67]

Settings-Factory defaults

Try to remove custom firewall entries.

[Fabian Wosar 390]

Are you sure you are running both Emsisoft Internet Security and Online Armor? Because that will cause all kinds of issues as both will battle itself trying to gain control over your network traffic. If you actually did manage to install both at the same time, please uninstall one of them.

[Jerhyn 0]

I bought a 2 year Eis bundle, it loaded Eam and then Oa, I activated with two keys.

 

The error looks like this

ICMP-> Destination unreachable(Network unreachable error) 192.168.1.110  205.171.2.226

Blocked by ICMP rule

 

I temporarily disabled Oa and Eam leaving the win firewall in charge but still couldn't download pdf's or cryptoprevent update.

 

I am puzzled by how this rule showed up, The only new activity I have been messing with was uninstalling microsoft office 2010 and its annoying

key

xb'BVM)8A$4!!!!MKKSkClick2RunMSM64>OO5hSGuIH?xoVn&wQ(Ex

 

That key has been stuffing my autorun panel with 2500 copies.

Jer

[Fabian Wosar 390]

Ah, so you are using Online Armor as part of the retired Emsisoft Internet Security Pack instead of the new Emsisoft Internet Security product that we released on Monday. I have moved your thread accordingly.

The rule you see in your logs is part of the default rule set of Online Armor. It isn't accessible in Standard or Banking Mode though. Instead you need to put the firewall into "Advanced Mode" first by right clicking the tray icon and selecting "Advanced Mode". After that you can go to Firewall and find a few additional tabs there. Under ICMP you will find the ICMP rules. You can just allow the ICMP packet associated with the "network unreachable" message there. That being said, this should not be the cause for CryptoPrevent being unable to update. Can you please check under Firewall/Rules/Programs and Firewall/Rules/Ports if you blocked CryptoPrevent there by accident?