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Grayed out buttons on Windows 8.1 Pro x64.


Peter Van Boom
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Hi,

 

I’m a customer who uses your program. I bought a new laptop with Windows 8.1 Pro x64 already pre-installed on it.

Updated to the latest windows updates and installed the program EIS.

 

Unfortunately I also experience problems with Grayed out boxes inside the program.

 

The program has activated the firewall correctly see screenshot.

 

post-33920-0-63530000-1410775242_thumb.jpg

 

Unfortenately going to the firewall screen. All boxes below are grayed out and cannot be edited???

 

post-33920-0-26143100-1410775243_thumb.jpg

 

So no new rules can be added nor existing ones altered.

 

This is the same in the Application Rules settings screen (see below screenshot) Also there the buttons are grayed out.

 

post-33920-0-75370200-1410775243_thumb.jpg

 

Also in the Surf Protection screen (buttons are grayed out).

 

post-33920-0-27906000-1410775244_thumb.jpg

 

I have attached the FW log of my machine after software has been installed and laptop was rebooted.

Everything looks okay there. No problem there there was no block of any program.

 

The firewall driver is applied to the network card as below screenshot.

 

post-33920-0-77128400-1410775244_thumb.jpg

 

The only thing is see in the event viewer is the following :

 

post-33920-0-27105400-1410775245_thumb.jpg

 

It concerns the following services installed by EIS :

 

post-33920-0-76975100-1410775245_thumb.jpg

 

I hope this gives you some feedback on the software so you guys can figure out why those boxes are disabled…

Please let me know if there is anything I can do (test it for you) in order to resolve this glitch in Win 8.1 Pro X64

 

 

post-33920-0-63530000-1410775242_thumb.jpg

post-33920-0-26143100-1410775243_thumb.jpg

post-33920-0-75370200-1410775243_thumb.jpg

post-33920-0-27906000-1410775244_thumb.jpg

post-33920-0-77128400-1410775244_thumb.jpg

post-33920-0-27105400-1410775245_thumb.jpg

post-33920-0-76975100-1410775245_thumb.jpg

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