dani35k 0 Posted October 16, 2014 Report Share Posted October 16, 2014 Hello guys, I've been using OA for the past few months and can say it's the best FW I've ever used. I have one questions fo you.After reinstalling windows on my PC I don't get any messages like "this file is rated as a virus or a dangerous program" when I run some file (which is clearly a virus). There's only alert saying that file can affect "xy" file. This is important to me since some less experienced users are using the same machine. Do I need to have EAM installed or there's something I need to configure in options?Thanks Quote Link to post Share on other sites
Christian Peters 99 Posted October 17, 2014 Report Share Posted October 17, 2014 Hello, did you enable the option Contact Anti-Malware Network in realtime in Online Armor section Programs tab Options? If yes would it be possible to send me such sample file on email to [email protected]? If yes add this sample to a ZIP file and protect the ZIP file with the password infected. Quote Link to post Share on other sites
dani35k 0 Posted October 17, 2014 Author Report Share Posted October 17, 2014 Hello, did you enable the option Contact Anti-Malware Network in realtime in Online Armor section Programs tab Options? If yes would it be possible to send me such sample file on email to [email protected]? If yes add this sample to a ZIP file and protect the ZIP file with the password infected. Hi again, yes, I have that option enabled. Sending a sample right now. Quote Link to post Share on other sites
Christian Peters 99 Posted October 18, 2014 Report Share Posted October 18, 2014 Hello, thank you for the file. The file was added now to our Anti-Malware network Cloud.Now the file should be alerted as infected by Online Armor. Quote Link to post Share on other sites
dani35k 0 Posted October 18, 2014 Author Report Share Posted October 18, 2014 Hi,thanks for the quick reply. Still, that hasn't solved anything. I still only get alert about unknown program wants to access the Internet. There's nothing about suspicious or dangerous program. Shouldn't I be getting something like thishttp://s29.postimg.org/mqmmklfqv/Capture.png Quote Link to post Share on other sites
Christian Peters 99 Posted October 20, 2014 Report Share Posted October 20, 2014 Hello, can you please send me the file Kaspersky Internet Security 2014 Fully Activated for 1 Year.exe to [email protected]? Quote Link to post Share on other sites
dani35k 0 Posted October 26, 2014 Author Report Share Posted October 26, 2014 Hello, can you please send me the file Kaspersky Internet Security 2014 Fully Activated for 1 Year.exe to [email protected]? Hi, any update on the reported bug? Quote Link to post Share on other sites
Christian Peters 99 Posted October 26, 2014 Report Share Posted October 26, 2014 Hi, currently not because we can not reproduce this issue here on our test systems. Would it be possible to get access to your system via remote desktop solutions like TeamViewer to further debug the problem? Quote Link to post Share on other sites
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