emwul64 1 Posted November 12, 2014 Report Share Posted November 12, 2014 I have installed a trial version of latest Emsisoft Internet Security. When launching Mailwasher Pro (Firetrust), there is an "Alert" in its logfile. There are no further issues, as far as I can see. Things seem to be working properly, as before. However, each time when Mailwasher is checking for new mail, it is showing this flashing 'Alert'-tab. Looking at the error it reads as follows: - Description: An unknown error has occurred. MailWasher is unable todetermine the cause of this error.Diagnosis:<EVENT><NAME>MWPEXCEPTION</NAME><ID>8e76e58d78734736d331991937157c49</ID><DT>2014-11-11 07:24:47 </DT><MWPEXCEPTION><UID>Exception 3bd82bb836965161ba18e8572569f4e7 </UID><AID>Acct-1388461843 </AID><SOURCE>MWPfetch::FetchThread() </SOURCE><MESSAGE>SocketException - Socket::Destroy() - shutdown() failed with code 10022: An invalid argument was supplied. </MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>2</ORDINAL></EVENT> == This is new since installing EIS. I am using EIS using its default settings. System: Windows 7 x64 Thanks - Quote Link to post Share on other sites
emwul64 1 Posted November 12, 2014 Author Report Share Posted November 12, 2014 Further: 1. Protection-Application Rules: have added Mailwasher Pro.exe there (all allowed/all allowed, firewall in/out) 2. Protection-File Guard: have whitelisted all folders containing Mailwasher (Firetrust) stuff there and also additionally the Mailwasher.exe-file. Error still continues to exist. My guess is that this is caused: whilst using Norton - there was no problem. Thanks - Quote Link to post Share on other sites
Christian Peters 99 Posted November 12, 2014 Report Share Posted November 12, 2014 Hello, you are able to reproduce this error if you disable temporary the EIS Firewall part and/or the EIS Behavior Blocker part on the EIS section Protection? Do you use any other security software on your computer? Quote Link to post Share on other sites
emwul64 1 Posted November 12, 2014 Author Report Share Posted November 12, 2014 Hello, I have disabled the firewall (untag activate firewall), there is no error now. I have also removed protection rules (firewall still disabled), no error. Guess it is the firewall then... But how to solve this? - Quote Link to post Share on other sites
Christian Peters 99 Posted November 13, 2014 Report Share Posted November 13, 2014 Hello, Would it be possible to get access to your system via remote desktop solutions like TeamViewer to further debug the problem? Quote Link to post Share on other sites
emwul64 1 Posted November 14, 2014 Author Report Share Posted November 14, 2014 I'd prefer not, to be honest. The error is new to me, whilst using two Internet Security suites, there were no issues. The program that is being launched is Mailwasherpro.exe = = I am also in contact with Mailwasher developer as I can see the a 1-line error that is logged in the log file of 1 email account (out of 3) in backups of previous logfiles there were no errors. waiting for their feedback. Quote Link to post Share on other sites
Christian Peters 99 Posted November 14, 2014 Report Share Posted November 14, 2014 Hello, ok and thank you for the feedback. Quote Link to post Share on other sites
emwul64 1 Posted November 22, 2014 Author Report Share Posted November 22, 2014 Update: Am not enirely sure what has been changed in the Firewall, but after tagging "Enable beta updates" (Settings->Update) I am happy to see that the error has gone. The error: Mailwasher Pro : 'alert' in the the logfile "Socket Error 10022: An invalid argument was supplied". - Quote Link to post Share on other sites
Christian Peters 99 Posted November 23, 2014 Report Share Posted November 23, 2014 Hello, thank you for the feedback. Quote Link to post Share on other sites
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