Mailwasher Pro - Socket Error 10022: An invalid argument was supplied

[emwul64 1]

I have installed a trial version of latest Emsisoft Internet Security. When launching Mailwasher Pro

(Firetrust), there is an "Alert" in its logfile. There are no further issues, as far as I can see. Things seem to be working properly, as before. However, each time when Mailwasher is checking for new mail, it is showing this flashing 'Alert'-tab.

 

Looking at the error it reads as follows:

 

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Description: An unknown error has occurred. MailWasher is unable to
determine the cause of this error.

Diagnosis:
<EVENT><NAME>MWPEXCEPTION</NAME><ID>8e76e58d78734736d331991937157c49</ID><DT>2014-11-11  07:24:47

</DT><MWPEXCEPTION><UID>Exception  3bd82bb836965161ba18e8572569f4e7

</UID><AID>Acct-1388461843

</AID><SOURCE>MWPfetch::FetchThread()

</SOURCE><MESSAGE>SocketException  - Socket::Destroy() - shutdown() failed with code 10022: An invalid argument was supplied.

</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>2</ORDINAL></EVENT>

 

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This is new since installing EIS.

 

I am using EIS using its default settings.

 

System: Windows 7 x64

 

Thanks

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[emwul64 1]

Further:

1. Protection-Application Rules: have added Mailwasher Pro.exe there (all allowed/all allowed, firewall in/out)

2. Protection-File Guard: have whitelisted all folders containing Mailwasher (Firetrust) stuff there and also additionally the Mailwasher.exe-file.

 

Error still continues to exist.

My guess is that this is caused: whilst using Norton - there was no problem.

 

Thanks

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[Christian Peters 99]

Hello,

 

you are able to reproduce this error if you disable temporary the EIS Firewall part and/or the EIS Behavior Blocker part on the EIS section Protection?

 

Do you use any other security software on your computer?

[emwul64 1]

Hello,

I have disabled the firewall (untag activate firewall), there is no error now.

I have also removed protection rules (firewall still disabled), no error.

Guess it is the firewall then...

 

But how to solve this?

 

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[Christian Peters 99]

Hello,

 

Would it be possible to get access to your system via remote desktop solutions like TeamViewer to further debug the problem?
 

[emwul64 1]

I'd prefer not, to be honest.

The error is new to me, whilst using two  Internet Security suites, there were no issues.

 

The program that is being launched is Mailwasherpro.exe

 

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Download Image

 

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I am also in contact with Mailwasher developer as I can see the a 1-line error that is logged in the log file of 1 email account (out of 3)

in backups of previous logfiles there were no errors.

 

waiting for their feedback.

[Christian Peters 99]

Hello,

 

ok and thank you for the feedback.

[emwul64 1]

Update:

Am not enirely sure what has been changed in the Firewall, but after tagging "Enable beta updates" (Settings->Update)

I am happy to see that the error has gone.

The error: Mailwasher Pro : 'alert' in the the logfile "Socket Error 10022: An invalid argument was supplied".

 

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[Christian Peters 99]

Hello,

 

thank you for the feedback.