iondjp 0 Posted November 19, 2014 Report Share Posted November 19, 2014 Running Windows 7 64 Bit Emsisoft Internet Security 9.0.0.45?? Previously had installed Emsisoft Anti-Malware with Online Armour Just noticed in the past week that the network access to our Windows Home Server is being blocked. The Sever does not appear in Windows Explorer Entering UNC paths in Explore does not work I can ping IP address of server I cannot ping host name - (results in - "ping request could not find host") If I turn off firewall temporarily, server appears and remains accessible even after firewall is turned on again. All EIS firewall settings are at default Quote Link to post Share on other sites
Christian Peters 99 Posted November 19, 2014 Report Share Posted November 19, 2014 Hello, please open EIS and go to Protection->Firewall->Manage networks. The option is set to public or to private network? Quote Link to post Share on other sites
iondjp 0 Posted November 19, 2014 Author Report Share Posted November 19, 2014 The network adapters properties are all set to private network. As I said, I believe everything in the firewall tab is set to the default. Quote Link to post Share on other sites
Christian Peters 99 Posted November 19, 2014 Report Share Posted November 19, 2014 Hello, Ok. You are able to reproduce this issue? If yes we have to collect debug logs for our developers. Quote Link to post Share on other sites
iondjp 0 Posted November 19, 2014 Author Report Share Posted November 19, 2014 Yes. I am able to reproduce by simply shutdown/restart system. How do I get debug logs? I am able to open the logs tab, but I see no entries in the firewall log. I do notice that there have been update logs today. Quote Link to post Share on other sites
Christian Peters 99 Posted November 20, 2014 Report Share Posted November 20, 2014 Hello, Please download the file debug_output.zip from http://download1.emsisoft.com/debug_output.zipand unpack the ZIP on your computer. Now please run the script enable_debug_output.bat as Administrator and reboot your computer.Now reproduce the issue. Is this done please run the script disable_debug_output.bat to disable the logging. Restart your computer again.Now please add the folder C:\ProgramData\Emsisoft\Logs to a ZIP file and send me this file to [email protected] Quote Link to post Share on other sites
iondjp 0 Posted December 2, 2014 Author Report Share Posted December 2, 2014 Hi all. I haven't dropped this. I replied and sent the logs to [email protected] as per the instructions in Christian's response. Any progress with this? Do I need to upload the logs here? Quote Link to post Share on other sites
Christian Peters 99 Posted December 2, 2014 Report Share Posted December 2, 2014 Hello, see my answer on mail. Anything is wrong with your ZIP attachement. Quote Link to post Share on other sites
Christian Peters 99 Posted December 2, 2014 Report Share Posted December 2, 2014 Hello,It is a bug in our Emsisoft Internet Security that will be patched soon as possible. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.