EIS 9 firewall blocking private network server

[iondjp 0]

Running Windows 7 64 Bit

Emsisoft Internet Security 9.0.0.45??

Previously had installed Emsisoft Anti-Malware with Online Armour

 

Just noticed in the past week that the network access to our Windows Home Server is being blocked.

 

1. The Sever does not appear in Windows Explorer
2. Entering UNC paths in Explore does not work
3. I can ping IP address of server
4. I cannot ping host name - (results in - "ping request could not find host")
5. If I turn off firewall temporarily, server appears and remains accessible even after firewall is turned on again.
6. All EIS firewall settings are at default

 

 

[Christian Peters 99]

Hello,

 

please open EIS and go to Protection->Firewall->Manage networks. The option is set to public or to private network?

[iondjp 0]

The network adapters properties are all set to private network.

 

As I said, I believe everything in the firewall tab is set to the default.  

[Christian Peters 99]

Hello,

 

Ok. You are able to reproduce this issue? If yes we have to collect debug logs for our developers.

[iondjp 0]

Yes. I am able to reproduce by simply shutdown/restart system. How do I get debug logs?

 

I am able to open the logs tab, but I see no entries in the firewall log. I do notice that there have been update logs today.

[Christian Peters 99]

Hello,

 

Please download the file debug_output.zip from http://download1.emsisoft.com/debug_output.zipand unpack the ZIP on your computer.

Now please run the script enable_debug_output.bat as Administrator and reboot your computer.

Now reproduce the issue. Is this done please run the script disable_debug_output.bat to disable the logging. Restart your computer again.

Now please add the folder C:\ProgramData\Emsisoft\Logs to a ZIP file and send me this file to [email protected]

[iondjp 0]

Hi all. I haven't dropped this. I replied and sent the logs to [email protected] as per the instructions in Christian's response. Any progress with this? Do I need to upload the logs here?

[Christian Peters 99]

Hello,

 

see my answer on mail. Anything is wrong with your ZIP attachement.

[Christian Peters 99]

Hello,

It is a bug in our Emsisoft Internet Security that will be patched soon as possible.