Emsisoft Internet Security BSOD

[Devin Snyder 0]

Hello,

 

We have Emsisoft IS on our Windows 7 64-bit OS.  After I install IS I have it preform a quick-scan and after finishing the scan (it does not find anything).  I was able to get the minidump information from the BSOD.  Below is the information I hope it helps resolve this issue!  If you need anything else don't hesitate to ask!  

 

EDIT:I forgot to add the dump files from before.  They are now attached. THANKS!

 

MINI DUMP INFO

Log Name:      Application

Source:        Windows Error Reporting

Date:          11/21/2014 11:38:39 AM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Daniel-PC

Description:

Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

 

Problem signature:

P1: 

P2: 

P3: 

P4: 

P5: 

P6: 

P7: 

P8: 

P9: 

P10: 

 

Attached files:

C:\Windows\Minidump\112114-41433-01.dmp

C:\Users\Daniel\AppData\Local\Temp\WER-57470-0.sysdata.xml

C:\Users\Daniel\AppData\Local\Temp\WER33CC.tmp.WERInternalMetadata.xml

 

These files may be available here:

C:\Users\Daniel\AppData\Local\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_046133fa

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: 112114-41433-01

Report Status: 6

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-11-21T16:38:39.000000000Z" />

    <EventRecordID>54248</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Daniel-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>BlueScreen</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

C:\Windows\Minidump\112114-41433-01.dmp

C:\Users\Daniel\AppData\Local\Temp\WER-57470-0.sysdata.xml

C:\Users\Daniel\AppData\Local\Temp\WER33CC.tmp.WERInternalMetadata.xml</Data>

    <Data>C:\Users\Daniel\AppData\Local\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_046133fa</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>112114-41433-01</Data>

    <Data>6</Data>

  </EventData>

</Event>

112114-38048-01.dmp

112114-41433-01.dmp

[Andrew F. 28]

Hello,

 

Sorry you're having issues.

 

The dumps you attached show "athrx.sys" as the driver which caused the bsod.

 

It's not a part of EIS.

[Devin Snyder 0]

It happens at the same time of the install.  So it's a driver that is not liking the emsisoft, corrrect? That file that you mentioned is a wlan card.  

[Andrew F. 28]

It happens at the same time of the install.  So it's a driver that is not liking the emsisoft, corrrect? That file that you mentioned is a wlan card.  

It can happen with or without our or any other software.

 

Are the drivers & software for your wlan card up to date ?

[Devin Snyder 0]

I had to do a restore on the system, I checked with the laptop's website (ASUS) and they appear up to date.  

[Devin Snyder 0]

It just seems very strange to me that before installing emsisoft the bsod does not appear, but as soon as emsisoft goes in.  It starts, is it possible that emsisoft is triggering something that starts the whole thing? I know it's an issue with the atheros driver, but i'm just dumb founded how this is occuring as soon as emsisoft gets installed and I reboot the computer.

[Devin Snyder 0]

Sorry to post so much.  Got some news.  I uninstalled the WLAN Driver and grabbed a new one from Asus' website.  Did a reinstall and it's working.  I will keep you posted if anything happens.

[Andrew F. 28]

Sorry to post so much.  Got some news.  I uninstalled the WLAN Driver and grabbed a new one from Asus' website.  Did a reinstall and it's working.  I will keep you posted if anything happens.

Thanks for telling us.

 

Please feel free to contact us again if you have any other issues.