Emsisoft Emergency Kit - crash

[maki 0]

Windows 7 64-bit
Vers. EEK 9.0.0.4523
 
After completing the scan, the program has stopped responding...
 
Closing the application causes loss of information.
I do not want to repeat the scan, which takes a long time!!!
Where is option "Recover previous sessions if an application crashes"?
How to unfreeze the application unstable?


Emsisoft Emergency Kit - wersja 9.0
Ostatnia aktualizacja: 2014-10-19 20:57:12
Nazwa użytkownika:

Ustawienia skanera:

Typ skanu: Użytkownika
Obiekty: Rootkity, Pamięć, Ślady, C:\

Wykrywanie PNP: Włączone
Skanowanie plików skompresowanych: Włączone
Skanowanie ADS: Włączone
Filtr rozszerzeń plików: Wyłączone
Zaawansowana pamięć podręczna: Włączone
Dezpośredni dostęp do dysku: Wyłączone

Skanowanie uruchomiono: 2014-11-27 22:12:13
Key: HKEY_USERS\S-1-5-21-2526565877-3954789630-2661102657-1000\SOFTWARE\FOXY Wykryto: Adware.Win32.AdBundle (A)
Value: HKEY_USERS\S-1-5-21-2526565877-3954789630-2661102657-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN -> FOXY Wykryto: Adware.Win32.AdBundle (A)
C:\Users\****\Downloads\ipla_downloader (1).exe Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/
C:\Users\****\Downloads\MI PONY 2.2.1\uninst.exe Wykryto: Trojan.Generic.11942355 (B) http://www.mipony.net/en/
C:\Users\****\Pictures\DLL.dll Wykryto: Gen:Variant.Symmi.19493 (B) FALSE http://support.emsisoft.com/topic/15934-eurekalab-dll-level-of-risk-high/
C:\Users\****\Pictures\ipla_downloader.exe Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/
C:\Users\****\Pictures\ipla_downloader.exe.dat Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/
C:\Users\****\Pictures\ipla_downloader.zip -> ipla_downloader.exe Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/
C:\Users\****\Pictures\rsload.net. Wykryto: Trojan.Generic.11714828 (B)

Przeskanowano: 239535
Wykryto: 9

Koniec skanu: 2014-11-27 22:42:59
Skan trwał: 0:30:46

 

 

[maki 0]

Each time you scan is complete application - a critical suspension

[Christian Peters 99]

Hello maki,

 

if you can reproduce the crash would it be possible for you to collect some debug logs for our development team?

 

If yes i will give you the instructions to create the debug logs.

[maki 0]

1. How do I reproduce the problem?

2. Where is the log?

 

 

http://support.emsisoft.com/topic/14699-how-to-configure-emsisoft-anti-malware-and-emsisoft-internet-security-debug-logs/

 

debug logs for Emsisoft Anti-Malware or Emsisoft Internet Security

 

 

 

I use the Emergency Kit

[Christian Peters 99]

Hello,

 

to reproduce the issue start a new scan and take a look if the software already crashed without responding.

 

To create the debug logs download the file debug_output.zip from http://download1.emsisoft.com/debug_output.zipand unpack the ZIP on your computer.

Now please run the script enable_debug_output.bat as Administrator and reboot your computer.

Now reproduce the issue. Is this done please run the script disable_debug_output.bat to disable the logging. Restart your computer again.

Now please add the folder C:\ProgramData\Emsisoft\Logs to a ZIP file and send me this file to [email protected] with a hint to this forum topic.

[maki 0]

log contains private data in the main user folder C: \ User \ Video | Music | Pictures | Document ....)

Do not send log !!!

[Fabian Wosar 390]

Without the log there is unfortunately nothing we can do to figure out what is going wrong on your system as we can't reproduce the behavior in house. So I would like to kindly ask you to reconsider. Feel free to send those logs privately via either PM or email ([email protected]) if you don't want to post them in public.

[maki 0]

When scanning is finished shows the active window with information.

This active window - ALWAYS crashes the application. (Test 3 PC!)

[Fabian Wosar 390]

Does it happen if you switch to the English language file as well? I just tried to replicate the crashing behavior on my test systems and it appears to work just fine. 

[maki 0]

EEK conflict program/process ?

 

 

 

[Fabian Wosar 390]

There are currently no reported conflicts for any of the applications shown in your screenshots.