maki 0 Posted November 27, 2014 Report Share Posted November 27, 2014 Windows 7 64-bitVers. EEK 9.0.0.4523 After completing the scan, the program has stopped responding... Closing the application causes loss of information.I do not want to repeat the scan, which takes a long time!!!Where is option "Recover previous sessions if an application crashes"?How to unfreeze the application unstable?Emsisoft Emergency Kit - wersja 9.0Ostatnia aktualizacja: 2014-10-19 20:57:12Nazwa użytkownika:Ustawienia skanera:Typ skanu: UżytkownikaObiekty: Rootkity, Pamięć, Ślady, C:\Wykrywanie PNP: WłączoneSkanowanie plików skompresowanych: WłączoneSkanowanie ADS: WłączoneFiltr rozszerzeń plików: WyłączoneZaawansowana pamięć podręczna: WłączoneDezpośredni dostęp do dysku: WyłączoneSkanowanie uruchomiono: 2014-11-27 22:12:13Key: HKEY_USERS\S-1-5-21-2526565877-3954789630-2661102657-1000\SOFTWARE\FOXY Wykryto: Adware.Win32.AdBundle (A)Value: HKEY_USERS\S-1-5-21-2526565877-3954789630-2661102657-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN -> FOXY Wykryto: Adware.Win32.AdBundle (A)C:\Users\****\Downloads\ipla_downloader (1).exe Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/C:\Users\****\Downloads\MI PONY 2.2.1\uninst.exe Wykryto: Trojan.Generic.11942355 (B) http://www.mipony.net/en/C:\Users\****\Pictures\DLL.dll Wykryto: Gen:Variant.Symmi.19493 (B) FALSE http://support.emsisoft.com/topic/15934-eurekalab-dll-level-of-risk-high/C:\Users\****\Pictures\ipla_downloader.exe Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/C:\Users\****\Pictures\ipla_downloader.exe.dat Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/C:\Users\****\Pictures\ipla_downloader.zip -> ipla_downloader.exe Wykryto: Trojan.GenericKD.1884343 (B) FALSE http://support.emsisoft.com/topic/15906-false-detection/C:\Users\****\Pictures\rsload.net. Wykryto: Trojan.Generic.11714828 (B)Przeskanowano: 239535Wykryto: 9Koniec skanu: 2014-11-27 22:42:59Skan trwał: 0:30:46 Quote Link to post Share on other sites
maki 0 Posted November 27, 2014 Author Report Share Posted November 27, 2014 Each time you scan is complete application - a critical suspension Quote Link to post Share on other sites
Christian Peters 99 Posted November 28, 2014 Report Share Posted November 28, 2014 Hello maki, if you can reproduce the crash would it be possible for you to collect some debug logs for our development team? If yes i will give you the instructions to create the debug logs. Quote Link to post Share on other sites
maki 0 Posted November 29, 2014 Author Report Share Posted November 29, 2014 1. How do I reproduce the problem? 2. Where is the log? http://support.emsisoft.com/topic/14699-how-to-configure-emsisoft-anti-malware-and-emsisoft-internet-security-debug-logs/ debug logs for Emsisoft Anti-Malware or Emsisoft Internet Security I use the Emergency Kit Quote Link to post Share on other sites
Christian Peters 99 Posted December 1, 2014 Report Share Posted December 1, 2014 Hello, to reproduce the issue start a new scan and take a look if the software already crashed without responding. To create the debug logs download the file debug_output.zip from http://download1.emsisoft.com/debug_output.zipand unpack the ZIP on your computer. Now please run the script enable_debug_output.bat as Administrator and reboot your computer.Now reproduce the issue. Is this done please run the script disable_debug_output.bat to disable the logging. Restart your computer again.Now please add the folder C:\ProgramData\Emsisoft\Logs to a ZIP file and send me this file to [email protected] with a hint to this forum topic. Quote Link to post Share on other sites
maki 0 Posted December 9, 2014 Author Report Share Posted December 9, 2014 log contains private data in the main user folder C: \ User \ Video | Music | Pictures | Document ....)Do not send log !!! Quote Link to post Share on other sites
Fabian Wosar 390 Posted December 10, 2014 Report Share Posted December 10, 2014 Without the log there is unfortunately nothing we can do to figure out what is going wrong on your system as we can't reproduce the behavior in house. So I would like to kindly ask you to reconsider. Feel free to send those logs privately via either PM or email ([email protected]) if you don't want to post them in public. Quote Link to post Share on other sites
maki 0 Posted January 23, 2015 Author Report Share Posted January 23, 2015 When scanning is finished shows the active window with information. This active window - ALWAYS crashes the application. (Test 3 PC!) Quote Link to post Share on other sites
Fabian Wosar 390 Posted January 27, 2015 Report Share Posted January 27, 2015 Does it happen if you switch to the English language file as well? I just tried to replicate the crashing behavior on my test systems and it appears to work just fine. Quote Link to post Share on other sites
maki 0 Posted February 2, 2015 Author Report Share Posted February 2, 2015 EEK conflict program/process ? Quote Link to post Share on other sites
Fabian Wosar 390 Posted February 6, 2015 Report Share Posted February 6, 2015 There are currently no reported conflicts for any of the applications shown in your screenshots. Quote Link to post Share on other sites
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