Annoying Malware Extend Update

[harrywalpole 0]

Started having popups last week. Found "Extend Update", uninstalled it. Did complete scan nothing found, problem still present.

 

Latest location [REMOVED MALICIOUS URL]

a2scan_141202-094034.txt

Addition.txt

FRST.txt

Edited December 10, 2014 by Kevin Zoll
Removed malicious URL

[Kevin Zoll 309]

You posted 2 copies of the FRST log, Addition.txt and FRST.txt are identical.

Do the following:

Download AdwCleaner and save it on your desktop.

• Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on the Scan button.
• After the scan has finished, click on the Clean button.
• Confirm each time with OK.
• You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
• If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77} URL = 
SearchScopes: HKU\S-1-5-21-1968741323-2749362500-3162001229-1000 -> DefaultScope {6A1806CD-94D4-4689 URL = 
SearchScopes: HKU\S-1-5-21-1968741323-2749362500-3162001229-1000 -> {DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77} URL = 
2014-11-28 08:29 - 2014-11-28 08:29 - 00000000 ____D () C:\ProgramData\374311380
2014-11-22 04:36 - 2014-11-22 09:37 - 00000000 ____D () C:\942daf6baed3274d025f6261a3
2014-11-22 04:07 - 2014-11-22 04:07 - 00000000 ____D () C:\80681e5a3c7f412f76
2014-11-22 03:33 - 2014-11-22 03:34 - 00000000 ____D () C:\6f26736419c385e8540b6ab17eeb811d
2014-11-21 13:06 - 2014-11-22 09:36 - 00000000 ____D () C:\ProgramData\E1864A66-75E3-486a-BD95-D1B7D99A84A7
C:\Users\Biddy\AppData\Local\Temp\optprosetup.exe

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[harrywalpole 0]

Hope this did it.

AdwCleanerS0.txt

JRT.txt

Fixlog.txt

[harrywalpole 0]

Ok this AM after (2) reboots and loading Google Chrome or IE. Only thing suspicious is that when I use a favorite to open this Forum the software blocks that

malware link "cdn.downloadcocky.btn from initial problem.

[Kevin Zoll 309]

Download RogueKiller from one of the following links and save it to your desktop:

• Link 1
• Link 2
  • Close all programs and disconnect any USB or external drives before running the tool.
  • Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Scan

[harrywalpole 0]

I am having a problem posting my reply after going to reply options. I attatch the requested file no problem, but I have no to way post it

[harrywalpole 0]

The only place I get (cdn.downloadcocky.btn) is when I'm open this post in the forum. It stops it OK

Still cant upload the file you requested

[Kevin Zoll 309]

Harry,

Go ahead and copy & Paste the RogueKiller log to your reply.

[harrywalpole 0]

RogueKiller V10.0.8.0 [Nov 20 2014] by Adlice Software

mail : http://www.adlice.com/contact/'>http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/'>http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Biddy [Administrator]

Mode : Scan -- Date : 12/03/2014  14:47:58

 

¤¤¤ Processes : 0 ¤¤¤

 

¤¤¤ Registry : 6 ¤¤¤

[Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1968741323-2749362500-3162001229-1000\Software\Microsoft\Windows\CurrentVersion\Run | Google+ Auto Backup : "C:\Users\Biddy\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart  -> Found

[Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1968741323-2749362500-3162001229-1000\Software\Microsoft\Windows\CurrentVersion\Run | Google+ Auto Backup : "C:\Users\Biddy\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart  -> Found

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found

 

¤¤¤ Tasks : 0 ¤¤¤

 

¤¤¤ Files : 0 ¤¤¤

 

¤¤¤ Hosts File : 0 ¤¤¤

 

¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000036b]) ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: ST3160318AS ATA Device +++++

--- User ---

[MBR] 5844c58f52d8dc02a3277807ae75a907

[BSP] 4666fa6667bfc260a50aa3a9407920d4 : Windows Vista/7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB

1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 146085 MB

2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 300208128 | Size: 6000 MB

User = LL1 ... OK

User = LL2 ... OK

 

 

============================================

RKreport_SCN_12032014_140912.log

[Kevin Zoll 309]

Harry,

Close all programs and disconnect any USB or external drives before running the tool.

• Double-click RogueKiller.exe to run the tool again (Vista or 7 users: Right-click and select Run As Administrator).
• Once the Prescan has finished, click Scan.
• Once the Status box shows "Scan Finished".
  • Click the Registry Tab and select the following items:

    [PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
    [PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found
    [PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
    [PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found

  • Click the Delete button.
• Attach the RogueKiller report to your next reply.
  • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
  • The highest number of [X], is the most recent Delete

[harrywalpole 0]

Followed instructions given in #10 , deleted the (4) keys plus (2) more that were found & checked. But proceeded to loose the log file (cut rather than copy). I ran another scan, opened "registry" it was empty, attached that log file. The log files were not in desktop, they opened in Notepad but cant find were they are. Did a search of the computer could not find . That being said the problem is still here. It reverted back to being blocked going into Forum as opposed to the specific thread

 

RogueKiller V10.0.8.0 [Nov 20 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Biddy [Administrator]

Mode : Scan -- Date : 12/05/2014  15:45:40

 

¤¤¤ Processes : 0 ¤¤¤

 

¤¤¤ Registry : 0 ¤¤¤

 

¤¤¤ Tasks : 0 ¤¤¤

 

¤¤¤ Files : 0 ¤¤¤

 

¤¤¤ Hosts File : 0 ¤¤¤

 

¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000036b]) ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: ST3160318AS ATA Device +++++

--- User ---

[MBR] 5844c58f52d8dc02a3277807ae75a907

[bSP] 4666fa6667bfc260a50aa3a9407920d4 : Windows Vista/7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB

1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 146085 MB

2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 300208128 | Size: 6000 MB

User = LL1 ... OK

User = LL2 ... OK

 

 

============================================

RKreport_DEL_12052014_153115.log - RKreport_SCN_12032014_140912.log - RKreport_SCN_12032014_144758.log - RKreport_SCN_12052014_152740.log

[Kevin Zoll 309]

Harry,

All logs are to be attached to your replies. Do not copy & pasted any logs unless specifically told to do so.

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  See HERE for help

• Double click on Combo-Fix & follow the prompts.

When finished, ComboFix will produce a log.

NOTE:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

3. If you get a message that states "illegal operation attempted on a registry key that has been marked for deletion" restart your computer.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

• ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[harrywalpole 0]

When I try to run Combo-fix.exe it says the version is not compatible with  my version of windows. I need the x64 I must contact bleepingcomputer since i am not given any option before download

[harrywalpole 0]

I realize that pasting log files is not good. My problem is that once I go to "More Reply Options",  attach file I have no option to go forward  and reply.

Obviously I missing something

Harry

[Kevin Zoll 309]

There is no x64 version of ComboFix. Combofix is compatible with you OS.

Switching tools.

Download avz4.zip from here

• Unzip it to your desktop to a folder named avz4
• Double click on AVZ.exe to run it.
• Run an update by clicking the Auto Update button on the Right of the Log window:
• Click Start to begin the update

  Note: If you receive an error message, chose a different source, then click Start again

• After the update, from the "File" menu, choose "Standard Scripts"
• Put a check next to item 2: Advanced System Analysis
• Click Execute selected scripts
• At the next prompt, click the OK button
• Let the scan run and click "OK" when the completion prompt pops up
• Now Close out of the Standard Scripts window, and exit AVZ
• Navigate to the avz4 folder and locate the folder LOG
• Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
• Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

There should be a blue "Add Reply" button just below the Attach Files area.

[harrywalpole 0]

virusinfo_syscheck.zip

[harrywalpole 0]

Emissoft blocked the same file when I uploaded #16

[Kevin Zoll 309]

Your AVZ log looks fine.

There was a malicious URL in one of your posts. I removed it so you should not get any alerts from Emsisoft about that URL again.

[harrywalpole 0]

Its gone !

 

Thanks for the help

Harry

[Kevin Zoll 309]

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

Uninstall AdwCleaner:

• Close all open programs and Internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on the Uninstall button.
• Confirm by clicking Yes.

Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

CFscript.txt

Emsisoft Emergency Kit.lnk

FixReg.reg

FRST.exe

FRST64.exe

JRT.exe

JRT.txt

TDSSKiller.exe

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\AdwCleaner

C:\ComboFix

C:\EEK

C:\FRST

C:\Qoobox

C:\TDSSKiller_Quarantine

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• Click "Options" and choose "Advanced"
• Uncheck "Only delete files in Windows Temp folders older than 24 hours"
• Then go back to "Cleaner" and click the "RunCleaner" button.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.