Lucent 0 Posted December 6, 2014 Report Share Posted December 6, 2014 Basics: Emsisoft Internet Security (EIS), Ver. 9.0.0.4668; ----- Windows 7 Home Premium, Service pack 1, 64 bit os. ------ No other security software or hardware. After receiving a new license for EIS, I deleted Anti-Malware and On-line Armor. Then I downloaded and installed EIS. A Blue Screen crash occurred after the install. I rebooted several time and in each case the Blue Screen crash would take place after shorter and greater times with no visible reason for crashing. The same behaver followed with several fresh downloads and installs. . Attached are several mini-dump files. Thank you for your help ....... Lucent 120514-19250-01.dmp120514-18969-01.dmp120514-15646-01.dmp120514-18642-01.dmp120514-15038-01.dmp120414-15147-01.dmp Quote Link to post Share on other sites
Christian Peters 99 Posted December 6, 2014 Report Share Posted December 6, 2014 Hello, the BSOD is caused by the Windows component netio.sys. Please uninstall Emsisoft Internet Security and reboot your computer. Download and install the hotfix from: https://support.microsoft.com/kb/2958399Now please reinstall Emsisoft Internet Security. The BSOD occurs again after this steps? Quote Link to post Share on other sites
Lucent 0 Posted December 7, 2014 Author Report Share Posted December 7, 2014 The hot fix seems to stop all blue screen crashes except when the computer goes into sleep mode. At that point, there is always a blue screen crash. Lucent Quote Link to post Share on other sites
Christian Peters 99 Posted December 8, 2014 Report Share Posted December 8, 2014 Hello Lucent, can you attach only the minidump for the time the BSOD occured if your device goes into sleep mode? Quote Link to post Share on other sites
Lucent 0 Posted December 10, 2014 Author Report Share Posted December 10, 2014 When computer goes into sleep mode, it can't be awaken. After about 5 to 8 minutes, computer crashes (bsod) and then goes to error recovery screen.Attached below are three minidump files created after the above situation 120914-13447-01.dmp 120914-13525-01.dmp 120914-14180-01.dmp Thank you, Lucent Quote Link to post Share on other sites
Christian Peters 99 Posted December 11, 2014 Report Share Posted December 11, 2014 Hello, this BSOD was caused by the "X64_0x9F_3_Rt64win7_IMAGE_pci.sys". This is the Realtek LAN card driver Rt64win7.sys. Can you please update this driver and take a look if the BSOD occurs again? You will find the newest drivers on the manufacturer homepage of your LAN card or your Motherboard (if you use a on-board LAN controller). Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.