Blue screen crashes after installation

[Lucent 0]

Basics:  Emsisoft Internet Security (EIS), Ver. 9.0.0.4668; ----- Windows 7 Home Premium, Service pack 1, 64 bit os.  ------ No other security software or hardware.

 

After receiving a new license for EIS, I deleted Anti-Malware and On-line Armor. Then I downloaded and installed EIS. A Blue Screen crash occurred after the install. I rebooted several time and in each case the Blue Screen crash would take place after shorter and greater times with no visible reason for crashing. The same behaver followed with several fresh downloads and installs.

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Attached are several mini-dump files.

 

Thank you for your help ....... Lucent

 

 

 

120514-19250-01.dmp120514-18969-01.dmp120514-15646-01.dmp120514-18642-01.dmp120514-15038-01.dmp120414-15147-01.dmp

[Christian Peters 99]

Hello,

 

the BSOD is caused by the Windows component netio.sys.

 

Please uninstall Emsisoft Internet Security and reboot your computer.

Download and install the hotfix from: https://support.microsoft.com/kb/2958399
Now please reinstall Emsisoft Internet Security.

 

The BSOD occurs again after this steps?

[Lucent 0]

The hot fix seems to stop all blue screen crashes except when the computer goes into sleep mode. At that point, there is always a blue screen crash.

Lucent

[Christian Peters 99]

Hello Lucent,

 

can you attach only the minidump for the time the BSOD occured if your device goes into sleep mode?

[Lucent 0]

When computer goes into sleep mode, it can't be awaken. After about 5 to 8 minutes, computer crashes (bsod) and then goes to error recovery screen.

Attached below are three minidump files created after the above situation

 

 

120914-13447-01.dmp

 

120914-13525-01.dmp

 

120914-14180-01.dmp

 

 

Thank you,

 

Lucent 

[Christian Peters 99]

Hello,

 

this BSOD was caused by the "X64_0x9F_3_Rt64win7_IMAGE_pci.sys". This is the Realtek LAN card driver Rt64win7.sys. Can you please update this driver and take a look if the BSOD occurs again? You will find the newest drivers on the manufacturer homepage of your LAN card or your Motherboard (if you use a on-board LAN controller).