bsorrows Posted December 8, 2014 Report Share Posted December 8, 2014 I have recently combined my Emsisoft anti-malware and OA firewall into a internet security license. Sine that time I have had problems printing on a network printer. I'm tired of dealing with this issue and I want to revert back to my two licenses, one for anti-malware and OA premium, sine I never had an issue with this set up. How do we proceed? Thanks for the help. Sincerely, Bruce Link to comment Share on other sites More sharing options...
Fabian Wosar Posted December 10, 2014 Report Share Posted December 10, 2014 Hello Bruce, Can you please send an email to [email protected] with your request? Since licensing issues regularly involve exchanging personal information we usually don't handle license specific issues in the forum. Make sure to include your current Emsisoft Internet Security key in the email and one of our support employees will take care of it ASAP. Link to comment Share on other sites More sharing options...
bsorrows Posted December 11, 2014 Author Report Share Posted December 11, 2014 Thanks for the direction. As no one has posted any reply I did send an email and a PM to another person and both responded--thanks for the help. I hope that in the near future EIS firewall will mature as I found that I did very much like the intergration, simplicity, and unobtrusiveness of its firewall! Sincerely, Bruce Link to comment Share on other sites More sharing options...
Christian Peters Posted December 11, 2014 Report Share Posted December 11, 2014 Hello Bruce, thank you for the feedback. Link to comment Share on other sites More sharing options...
andreibosco Posted December 29, 2014 Report Share Posted December 29, 2014 I'm also having this issue. I own a HP officejet 7610 connected through wifi and I have emsisoft internet security installed on my desktop machine and when I try printing something it either fails or gets canceled mid print. The only way I've found so far to print without issues is disabling emsisoft firewall and reenabling it after I finish printing. Link to comment Share on other sites More sharing options...
Christian Peters Posted December 29, 2014 Report Share Posted December 29, 2014 Hello, would it be possible to provide debug logs for the issue? If yes i will give you a description to create this logs. Link to comment Share on other sites More sharing options...
andreibosco Posted December 29, 2014 Report Share Posted December 29, 2014 Sure, just tell me how. Link to comment Share on other sites More sharing options...
Fabian Wosar Posted December 30, 2014 Report Share Posted December 30, 2014 Before we collect debug logs I would like to ask you to try the current beta version we released today first. We fixed a bug when handling LAN connections that may very well be related to your printing issues as well. To enable beta updates just go to "Settings"/"Updates" and select the "Enable beta updates" option. Then start a manual update from the Overview screen by clicking on the grey "Updates" box. You will have to reboot your system after the update is complete. Does the problem still persist with the beta? Link to comment Share on other sites More sharing options...
andreibosco Posted December 30, 2014 Report Share Posted December 30, 2014 I've just printed a couple of pages with no issues so far. I will keep testing during this week and report back in a couple of days. Link to comment Share on other sites More sharing options...
Christian Peters Posted December 30, 2014 Report Share Posted December 30, 2014 Hello,ok and thank you for the feedback. Link to comment Share on other sites More sharing options...
bsorrows Posted December 30, 2014 Author Report Share Posted December 30, 2014 Looks as if EIS is maturing well. I will reinstall and see if my issues I was having are now fix with the beta. I will report back the results. Thank you for all your hard work Emsisoft! Sincerely, Bruce Link to comment Share on other sites More sharing options...
bsorrows Posted December 31, 2014 Author Report Share Posted December 31, 2014 Reinstalled EIS on Windows laptop. EIS version 9.0.0.4799 on windows 7 professional x64. A few minutes after install got a bsod. Here is minidump can someone look at it please! Cheers, Bruce 123114-30482-01.dmp Link to comment Share on other sites More sharing options...
Fabian Wosar Posted December 31, 2014 Report Share Posted December 31, 2014 You are missing this important hotfix: https://support.microsoft.com/kb/2958399/en-us?wa=wsignin1.0 After it has been installed you will no longer experience any bluescreens. Link to comment Share on other sites More sharing options...
bsorrows Posted December 31, 2014 Author Report Share Posted December 31, 2014 You are missing this important hotfix: https://support.microsoft.com/kb/2958399/en-us?wa=wsignin1.0 After it has been installed you will no longer experience any bluescreens. Installing now thanks a bunch! Sincerely, Bruce Link to comment Share on other sites More sharing options...
bsorrows Posted December 31, 2014 Author Report Share Posted December 31, 2014 Installed hot fix and so far no more blue screen of death. Also am happy to report that printing issues over network have been resolved with Beta updates. Thanks for good work on superb product. Cheers, Bruce Link to comment Share on other sites More sharing options...
Christian Peters Posted January 1, 2015 Report Share Posted January 1, 2015 Hello, thank you for the feedback. Link to comment Share on other sites More sharing options...
andreibosco Posted January 2, 2015 Report Share Posted January 2, 2015 I can confirm, no more issues printing over network. Thanks for the fix Link to comment Share on other sites More sharing options...
Christian Peters Posted January 2, 2015 Report Share Posted January 2, 2015 Hello, thank you for the feedback. Link to comment Share on other sites More sharing options...
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