ng2015gr 0 Report post Posted December 9, 2014 Hi, I have used Emisoft Internet Security for some months, without problems. Suddenly one or two weeks ago, can't remember, it started the computer to have blue screen of death constantly. I thought it was some kind of program, maybe a vpn driver or so, so I formated the laptop ( DELL I7 N5110 with ssd samsung) and installed everything from scratch and then made a backup with Acronis True Image for just in case. Again, after installation of EIS it started t have blue screens. Here is what it says... ______________ Ticket ID #RER-253-96236Crash dump directory: C:\Windows\MinidumpCrash dumps are enabled on your computer.On Tue 9/12/2014 7:42:30 πμ GMT your computer crashedcrash dump file: C:\Windows\Minidump\120914-10264-01.dmpThis was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFF80002E80C3F)Error: IRQL_NOT_LESS_OR_EQUALfile path: C:\Windows\system32\ntoskrnl.exeproduct: Microsoft® Windows® Operating Systemcompany: Microsoft Corporationdescription: NT Kernel & SystemBug check description: This indicates that Microsoft Windows or a kernel-mode driver accessedpaged memory at DISPATCH_LEVEL or above.This appears to be a typical software driver bug and is not likely to be caused by a hardwareproblem.The crash took place in the Windows kernel. Possibly this problem is caused by another driverthat cannot be identified at this time.On Tue 9/12/2014 7:42:30 πμ GMT your computer crashedcrash dump file: C:\Windows\memory.dmpThis was probably caused by the following module: fwwfp764.sys (fwwfp764+0x623B)Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFF80002E80C3F)Error: IRQL_NOT_LESS_OR_EQUALfile path: C:\Program Files (x86)\Emsisoft Internet Security\fwwfp764.sysproduct: Emsisoft Firewall SDKcompany: Emsisoft GmbHdescription: Emsisoft Firewall EngineBug check description: This indicates that Microsoft Windows or a kernel-mode driver accessedpaged memory at DISPATCH_LEVEL or above.This appears to be a typical software driver bug and is not likely to be caused by a hardwareproblem.A third party driver was identified as the probable root cause of this system error. It issuggested you look for an update for the following driver: fwwfp764.sys (Emsisoft FirewallEngine, Emsisoft GmbH).Google query: Emsisoft GmbH IRQL_NOT_LESS_OR_EQUAL ________________ Can you please tell me what to do ? Thank you. Quote Share this post Link to post Share on other sites
ng2015gr 0 Report post Posted December 9, 2014 Forgot to attach the file 120914-10264-01.dmp Quote Share this post Link to post Share on other sites
ng2015gr 0 Report post Posted December 9, 2014 the hotfix from microsoft says it's not applicable to my computer. Windows 6.1- KB2958399-X86 Edited. I installed the x64 version of the above file, now it rebooted, I'll check if will show up blue screen or not, actually, when online it shows and it gets shown up more quickly if I use google chrome...God Bless Google lol...and Vpn...actually it makes sense, since vpn is for hiding and google is for nothing to hide...LOL!...just joking, will inform you if anything got better. Quote Share this post Link to post Share on other sites
ng2015gr 0 Report post Posted December 9, 2014 After installing the update x64 and rebooting, am still testing the I7, am currently logged in with vpn and surfing with Google chrome, I wanted to ask also something else. With online armor, when I tested the computer with shields up through www.grc.com all ports were stealth, now when I test it with EIS lots of ports are just closed but not stealth. When you combined the two of them in one, did you take off some of the security that the firewall had? Thank you. Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted December 9, 2014 Did you go to GRC with your VPN enabled? If you did, Shields Up will scan your VPN exit node and not your system. Same is true if you use some kind of router. In that case Shields Up will scan your router but not your system. Port scan services on the internet only work if your system is connected directly to the internet. Quote Share this post Link to post Share on other sites
badsektor 0 Report post Posted December 9, 2014 Hi there, I have the same problem from some time (~1 month). I did not change anything in my hardware. Yesterday I did complete format, I double check my RAM with memtest (0 errors), hdd - no bad sectors, I still have random crash with Error: IRQL_NOT_LESS_OR_EQUAL Here are the results of my crashes (files in attachment): Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Tue 2014-12-09 06:39:59 GMT your computer crashed crash dump file: C:\Windows\Minidump\120914-8205-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0) Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFF80002ED3C3F) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Tue 2014-12-09 06:39:59 GMT your computer crashed crash dump file: C:\Windows\memory.dmp This was probably caused by the following module: fwwfp764.sys (fwwfp764+0x623B) Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFF80002ED3C3F) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Program Files (x86)\Emsisoft Internet Security\fwwfp764.sys product: Emsisoft Firewall SDK company: Emsisoft GmbH description: Emsisoft Firewall Engine Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: fwwfp764.sys (Emsisoft Firewall Engine, Emsisoft GmbH). Google query: Emsisoft GmbH IRQL_NOT_LESS_OR_EQUAL On Tue 2014-12-09 06:38:33 GMT your computer crashed crash dump file: C:\Windows\Minidump\120914-7488-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0) Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFF80002EE3C3F) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. My PC spec is: - P8Z77-V PRO - i5-3570K - 16GB RAM DDR3 2400 - SSD 120gb samsung 830 - Windows 7 x64 Unlike to our collegue above I have only Firefox and IE. I do not connect via VPN. I am connected by UPC modem through cable. I do not change anything in EIS after install. In past I had no problem with AM or OA. After some time with EIS I got this weird bsod. Please let us know how we can handle this issue. Thanks in advance! 120914-7488-01.dmp 120914-8205-01.dmp Quote Share this post Link to post Share on other sites
badsektor 0 Report post Posted December 9, 2014 the hotfix from microsoft says it's not applicable to my computer. Windows 6.1- KB2958399-X86 Edited. I installed the x64 version of the above file, now it rebooted, I'll check if will show up blue screen or not, actually, when online it shows and it gets shown up more quickly if I use google chrome...God Bless Google lol...and Vpn...actually it makes sense, since vpn is for hiding and google is for nothing to hide...LOL!...just joking, will inform you if anything got better. I skipped this post huh.. Fix installed.. now I am waiting for results. I will let know if bsod happen again. Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted December 9, 2014 Fix installed.. now I am waiting for results. I will let know if bsod happen again.It won't . Your mini dumps indicate your system was missing that hot fix. Since you installed the hot fix now, the BSOD won't happen again. Quote Share this post Link to post Share on other sites
