mastera

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I want to make a suggestion. I recently bought 5 licenses for EIS. It was recommended to me, and also by looking at the virus detection results, it seemed a really good product. I also installed it on one infected PC, and it did help a lot in cleaning. However I did experience problems yesterday and today. And it is the problems that a lot of other users seem to experience. The BSOD. Looking at Windows Event viewer, I do identify that the problem is coming from the windows "Kernel" (just like the rest of people have indicated, specially from the dump files).
Even though it is, as you say, a problem with the windows driver, it seems that this conflict occurs only with EIS. Also, bear in mind that the hotfix you suggest "has not undergone full testing". In other words, NO one has it automatically from windows update yet.
Since I experience this problem on 3 computers, I recommend you make a warning for all the people using Windows 7. I do hope that this problem occurs only on windows 7, because I do not see a hotfix for windows 8.
Otherwise I am really happy with your software, it's light, and it has great detection. But such a system instability can easily make people unhappy. Every person, who uses windows 7 and installs your software has a huge chance of experiencing this, and consequently get unhappy with your product. Even though it is a microsoft driver problem, please also take some responsibility in solving it, or giving a proper recommendation from the start, because EIS has conflicts with it. I do hope it gets fixed fast!

Best Regards

Zdravko Mihaylov

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Hot fixes don't automatically seem to make it to windows update.    I have installed it on all my machines and it solves a problem, and if there is no problem it doesn't do any harm.

 

Also don't assume  being on windows updates means full testing.  With the updates problems that for sure isn't true.  Simple solution which you should do anyway.  Back up your system, and then try it.

 

Pete

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