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False Detections


Nikilet
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Hi,

This happens when a file was quarantined, but is no longer being detected. You can click Yes there if you want these files to be moved back to their original location. for example, there was a detection for a file belonging to a certain program that turned out to be a false-positive. That detection was disabled, but the file is still in quarantine. The quarantine rescan will verify if all files that you have in quarantine are still being detected. If that is not the case it will show you this alert. Still sticking to our example, its good to restore the file, because the program it belonged to might no longer function correctly without it.

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What you can do is, open EAM/EIS, click the Quarantine tab, then click the Re-scan button. You'll be asked if you want to rescan now, after the rescan finishes and objects have been found, you have the option to restore the files or to review them. If you click Review you'll see the quarantine list again. Those objects that are now considered clean, will have Clean labelled under the detection column.

 

So, if you see this pop-up, you can just select not to restore clean files, then open the Quarantine tab and see which files are labelled as clean (no need to do a manual rescan in that case).

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