cybworld 0 Posted January 25, 2015 Report Share Posted January 25, 2015 Hello guys, I've recently purchased EIS ...I was using Eset Smart Security earlier..After i installed Emsisoft IS it started giving BSOD errors and my laptop was restarted several times..I've reinstalled it and still no hope...After restarting several times ..I had to revert back to Eset Smart Security which is working fine....i am totally disappointed with EIS as i lost my money and time...Is there anything you guys could do to help me???..My OS is Windows 8.1 Thank you.... Quote Link to post Share on other sites
Siketa 67 Posted January 25, 2015 Report Share Posted January 25, 2015 Are you sure that ESS was completely uninstalled? Did you use their uninstaller or Windows'? Quote Link to post Share on other sites
Peter2150 45 Posted January 25, 2015 Report Share Posted January 25, 2015 Do you have this KB979278 hotfix installed. If not you need it. Pete Quote Link to post Share on other sites
cybworld 0 Posted January 27, 2015 Author Report Share Posted January 27, 2015 @tester Are you sure that ESS was completely uninstalled? Did you use their uninstaller or Windows'? I used windows program uninstaller...restarted the system and then installed EIS Quote Link to post Share on other sites
cybworld 0 Posted January 27, 2015 Author Report Share Posted January 27, 2015 Do you have this KB979278 hotfix installed. If not you need it. Pete dont know...i have Windows 8.1 with latest updates installed...I have seen that EIS already have this BSOD problems as well as stability problems as reported by many users...EAM is more stable compared to this..Is there any way to degrade this Internet Security license to EAM license??? Thank you Quote Link to post Share on other sites
Fabian Wosar 390 Posted January 27, 2015 Report Share Posted January 27, 2015 Any chance you can provide one of the mini dumps that was written during the crash? That would allow us to figure out what is going wrong on your system. You can find the crash dumps in your C:\Windows\Minidump directory. You attach one here to the forum or send it via email to [email protected] and I will look into it ASAP. 1 Quote Link to post Share on other sites
Fabian Wosar 390 Posted January 27, 2015 Report Share Posted January 27, 2015 Do you have this KB979278 hotfix installed. If not you need it.That hot fix does not apply to Windows 8 or 8.1. Quote Link to post Share on other sites
Peter2150 45 Posted January 27, 2015 Report Share Posted January 27, 2015 Ah, thanks Fabian Quote Link to post Share on other sites
Fabian Wosar 390 Posted January 29, 2015 Report Share Posted January 29, 2015 Ah, thanks Fabian You are welcome, Peter. Quote Link to post Share on other sites
cybworld 0 Posted January 30, 2015 Author Report Share Posted January 30, 2015 Any chance you can provide one of the mini dumps that was written during the crash? That would allow us to figure out what is going wrong on your system. You can find the crash dumps in your C:\Windows\Minidump directory. You attach one here to the forum or send it via email to [email protected] and I will look into it ASAP. Hello sir, I've checked the minidump folder and its empty..I usually use ccleaner and wisecare 365 for clearing temp files and cache..Any other way ?? Thank you Quote Link to post Share on other sites
Fabian Wosar 390 Posted January 30, 2015 Report Share Posted January 30, 2015 Without the mini dump files there is unfortunately nothing I can do for you. There is no other way to figure out what crashed on your system, sorry. Quote Link to post Share on other sites
Peter2150 45 Posted January 30, 2015 Report Share Posted January 30, 2015 Hello sir, I've checked the minidump folder and its empty..I usually use ccleaner and wisecare 365 for clearing temp files and cache..Any other way ?? Thank you Besure the minidumps are turned on. Reproduce the BSOD, and immediately capture the minidump file. Quote Link to post Share on other sites
hjlbx 2 Posted January 30, 2015 Report Share Posted January 30, 2015 Hello sir, I've checked the minidump folder and its empty..I usually use ccleaner and wisecare 365 for clearing temp files and cache..Any other way ?? Thank you Hello cybworld, Both CCleaner and Wise Care 365 will delete dump files (extension .dmp) by default during any disk clean-ups. You must untick "Dump Files (.dmp)" under Windows in both CCleaner and Wise Care settings. Alternatively, you can disable scheduled disk clean-ups or not perform any manual scans until the minidumps have been attached in this thread. Quote Link to post Share on other sites
Fabian Wosar 390 Posted February 3, 2015 Report Share Posted February 3, 2015 As Peter and hjlbx already said, if you want to try EIS again to gather the minidump for us, I suggest you turn off your cleaning software until you obtained the minidump. Quote Link to post Share on other sites
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