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hawaiianlungs

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I cannot update Emsisoft Antimalware. I have used it for many years and it always updated fine. Now it will not.

My internet connection is fine. I am in China, and use a VPN sometimes. No matter if I use a VPN or not, it will not update. I have tried for several days.

I have been traveling, and my database is 145 days old.

Everything else updates fine. Everything including Mslwarebytes.

I always get an error that the update server cannot be reached and to check my internet connection and proxy settings. My internet connection is fine. If I use a VPN, I have it set to no proxy.

So, impossible to update despite everything else being fine.

I even uninstalled the software and reinstalled it. Same problem.

I seriously doubt I have infections. Malwarebytes reported only PUP,s which I deleted. No viruses.

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Both my Emsisoft firewall is off and windows firewall.

 

Under <tools> <internet options><connections>, I have proxy unchecked. Still it will not update. Same error message that it will not connect to update server.

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If I remember correctly some Chinese ISPs block access to our CDN via DNS poisoning. Let's try setting a static IP address for our update servers in your HOSTS file, and see if that works. Here are the 2 IP addresses that you can try:

72.21.81.253

93.184.221.133

Here's links to a couple of articles on editing the HOSTS file in Windows 7 (both articles have lots of advertisements in them):

http://helpdeskgeek.com/windows-7/windows-7-hosts-file/

http://www.tomshardware.com/faq/id-1821155/edit-hosts-file-windows.html

This should be added in a new line to the end of your HOSTS file, and that line should look like the following:

72.21.81.253 dl.emsisoft.com

If you need a different IP address, then you may need to use a DNS lookup tool based in Europe or Asia to find an IP address closer to you. The first IP address I listed above is from our North American server, and the second is from our United Kingdom server.

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We no longer use the CDN that 72.21.81.253 belonged to. Here's the entries you can use in your HOSTS file now if you need to:

205.185.216.10	dl.emsisoft.com
205.185.216.42	dl.emsisoft.com
205.185.216.10	cdn.emsisoft.com
205.185.216.42	cdn.emsisoft.com

 

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