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Replaced server and unable to use license key

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We had a server fail and we had to replace it. We had just installed a new license on the previous server in January. When we try to install that license on the replacement server it says that it is already used.


"Mapping limit for this key reached for today. Please try again in 24 hours or enter another license key."


How can we resolve this?




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Hi keenlogic,


Thank you for contacting our support.


Please could you let me know your license key per private message (PM) so that I can have a look and reset the mapping history for you?


In the meantime, should you have any further questions, please do not hesitate to contact me again.

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