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CLOSED Help windows explorer keeps restarting

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Hello and thanks in advance,

I hope you can help. Windows explorer keeps restarting sometimes from it self or as I try to open a file  (even in SafeMode), and CPU get really high without obvious reason. Besides I get black/blue strip/area occasionally on part of screen and youtube videos. Malewarebytes keeps blocking access to scvhost.exe, and I've already tried everything I can think of, run several programs (you can see it in FRST.text, reset browser settings (IE i Firefox) and chose no proxy for Internet, even installed Microsoft hoxfix, but problems persists. If you need any additional information just ask please, don't wanna to write a book...

Please find enclosed reports as you requested. I've added 150321-'''130.txt  from yesterday - first scan with EEK you may need it.

a2scan_150322-164957.txta2scan_150321-000130.txtFRST.txtAddition.txt
 

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} =>  No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-4040213460-1042165955-2943589033-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
Toolbar: HKU\S-1-5-21-4040213460-1042165955-2943589033-1001 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
2015-03-14 13:39 - 2015-03-14 13:39 - 00000000 _____ () C:\Windows\SysWOW64\shoCEA6.tmp
2013-03-27 23:13 - 2013-11-18 21:13 - 0046512 _____ () C:\Users\ns\AppData\Roaming\ICARE.LOG
2013-03-30 10:07 - 2013-11-18 21:04 - 9215361 _____ () C:\Users\ns\AppData\Roaming\ICARE.LOG.OLD
2013-03-27 23:13 - 2013-09-24 10:07 - 0000486 _____ () C:\Users\ns\AppData\Roaming\ICARE_ACTIVITY.LOG
2011-07-20 15:00 - 2011-01-04 09:26 - 0076407 _____ () C:\Users\ns\AppData\Roaming\Smiley.ico
2011-08-27 22:05 - 2011-08-27 22:05 - 0091730 _____ () C:\Users\ns\AppData\Local\ars.cache
2011-08-27 22:05 - 2011-08-27 22:05 - 0176642 _____ () C:\Users\ns\AppData\Local\census.cache
2011-08-27 21:33 - 2011-08-27 21:33 - 0000036 _____ () C:\Users\ns\AppData\Local\housecall.guid.cache
2015-03-22 01:19 - 2015-03-22 01:38 - 0007600 _____ () C:\Users\ns\AppData\Local\Resmon.ResmonCfg
C:\Users\ns\AppData\Local\Temp\dllnt_dump.dll
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLEREGISTRYTOOLS" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-4040213460-1042165955-2943589033-1001\SOFTWARE\YAHOOPARTNERTOOLBAR" /f
C:\Users\ns\Downloads\SDL Trados Studio 2011 Pro SP2\Activation\SDL Trados Studio 2011 SP2 - 10.2.3001.0.exe
AlternateDataStreams: C:\Temp:pid1
AlternateDataStreams: C:\Temp:pid2
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
Download Junkware Removal Tool and save it on your desktop.
  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • Upvote 1

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Thank you very much!!!
When I've run adwcleaner windows.explorer restarted twice, without me interacting, as well as after the restart. It happened also when I've run jrt. But, after jrt finished its job,I had no problem to delete 'untouchable' files (temporary word files (unhidden) on desktop that each time made win.explorer crash and restart), so I think you cured my win.explorer disease. Besides my CPU usages gets really high 70%-90% only when I'm opening a new application, for the rest its between 2-42% in last 20 minutes. That should be normal if I'm not wrong.

My heartfelt thanks to you for all you help.

 

Both logs look great, please find them attached.JRT.txtAdwCleanerS2.txt

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Unfortunately, I've jumped into conclusions. I turned it down normally, but when I've turned on after couple of hours, windows.explorer start restarting as crazy. Even task manager stopped working twice, as I try to open skype through it. I couldn't do anything except to open my firefox, so I've downloaded skype, and run it from the browser. And,now I've finished scheduled, I'll repeat cleaning process and go to search further. Do you have any idea? Thank you for your help.
 

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Changing tools.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent Scan

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Hi,
Here I'm again,was away from this machine, but I kept digging and checking the internet. First, I've asked at win7 forum and they suggested clean installation, after looking at a few logs of explorer crash. Looking further, I've found that synergy may cause explorer to crash, and removing it I've resolved issue, at least for now. The initial problems started after updating, some updates couldn't install. So I've run MS diagnostics and found that MSSecurityEssen was not detected as active. I remove it, run scans again, installed again. Besides I've run several MS fix tools as I found lot of errors, warnings and critical issues in event manager, as well as diagnostics, but to be honest I got lost. There are so many information, some really scary (Rpc.SS, MsCtfMonitor) and I've run again all of previous tool, and superantyspay (cleaned lot of adware), emsisoftemrgency found two systems, and all other were ok. Checked health and temperature with hdsentinel, 100% and 28 degrees.
My CPU is still high on a moments, laptop freezes, when I turn it on it's really slow (black/blue screen), and I hear 'click', there are some setting changes (proxy), black lines appear occasionally and ventilator is very loud.

Thank you for your help. Here is log as you request. I'll wait for your instructions without turning it out, sleeping mode is ok.

RKreport_SCN_03302015_011804.log

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Your RougeKiller log shows nothing that should not be there.

The Event Log is going to be filled with errors, for the most part that is normal and expected.

Just about anything can be the cause of CPU usage. We can take a deeper look at the system and see if there is something that could be the cause of theDownload avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
problem.

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Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the below code in to the text box in the program

    Note: When you run the script, your PC will be restarted

    begin
    SetAVZGuardStatus(True);
    SearchRootkit(true, true);
     BC_DeleteFile('C:\Windows\System32\drivers\nxvoro.sys');
    BC_Activate;
    RebootWindows(true);
    end.
  • Click Run
  • Restart your PC if it doesn't do it automatically.
Attach a fresh AVZ log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Hi,

When I've run script, AVZ had ('not responding' sign) for a few sec, but it finished and restarted automatically. It took a time to shoot down, as well as to turn on. The network connection had really trouble establishing, app. 20 minutes. I've restarted modem, after it first time failed. But  there is no avz.log?! I've even couldn't find info that I've accessed the avz.folder.
I've made eventmanager.log, it can maybe help.

edited: Thinking for a while, I've decided to run first analysis with avz you had advised, it can do any harm, but it may help.

event.txtvirusinfo_syscheck.zip

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Looks like there is an issue with the Hosts file on this system.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
Hosts:
2015-04-01 14:22 - 2015-04-01 14:22 - 00000000 ____D () C:\ProgramData\{65AB91D4-DDD0-48D4-804D-C24E1FC90D44}
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Hi,
I run the script, no restart requested from the tool. Log is attachedFixlog.txt.
I've restarted manually several minutes later and doing it I've got prompt 'one program still running, preventing restart', but none was shown. And the machine continued restart, but for the sec I saw TaksHost dialog box, which I've never seen before. The restart was normal. I'll let you know if I notice anything unusual. 

Once again, thanks so much for understanding my situation and for helping me with this problem.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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