Five BSOD since I started using EIS last week

[ratman 0]

On 19 march I switched to EIS (v 9.0.0.4985) after years of Avira + Online Armor usage.

 

I started experiencing lots of bsod while web surfing with Firefox.

 

According to BlueScreenView the older minudump I've attached (031915-5085-01.dmp)

 

shows a "irql_not_less_or_equal" error probably caused by tcpip.sys. Bugcheck code is    0x0000000a   
 

Next one (032115-5584-01.dmp) has the same kind of error and bugcheck but it's probably caused by ntoskrnl.exe

 

Same goes for the following two (032215-5023-01.dmp) (032315-4804-01.dmp)

 

The last one has a SYSTEM_SERVICE_EXCEPTION  error with a  0x0000003b  bugcheck code  and was probably caused by  RDPCDD.sys  

 

By the way I've already tested my ram for defects (over 24 hrs of memtest not a single error)

I think I've uninstalled my previous security programs the right way (I've even cleaned the registry with an Avira utility)

 

Any idea ?

031915-5085-01.dmp

032115-5584-01.dmp

032215-5023-01.dmp

032315-4804-01.dmp

032315-5070-01.dmp

[Christian Peters 99]

Hello,

it is a known issue with a Microsoft driver bug. The BSOD is caused by the Windows component netio.sys.

Please uninstall Emsisoft Internet Security and reboot your computer twice.
Then please install the Microsoft hotfix from https://support.microsoft.com/kb/2958399/. Is this done please reboot your computer.
Now please reinstall Emsisoft Internet Security with your existing license key.
You can download a new Emsisoft Internet Security setup file from: http://dl.emsisoft.com/EmsisoftInternetSecuritySetup.exe
The bluescreens occurs again?

[Siketa 67]

Christian, can you include this hotfix in EAM/EIS installer?

[ratman 0]

Hello,

it is a known issue with a Microsoft driver bug. The BSOD is caused by the Windows component netio.sys.

Please uninstall Emsisoft Internet Security and reboot your computer twice.

Then please install the Microsoft hotfix from https://support.microsoft.com/kb/2958399/. Is this done please reboot your computer.

Now please reinstall Emsisoft Internet Security with your existing license key.

You can download a new Emsisoft Internet Security setup file from: http://dl.emsisoft.com/EmsisoftInternetSecuritySetup.exe

The bluescreens occurs again?

Once a minute ago while I was web surfing (qbitorrent was active in the background)

 

"irql_not_less_or_equal" error probably caused by ntoskrnl.exe. Bugcheck code is    0x0000000a

032315-4508-01.dmp

[ratman 0]

I'll follow your advice

 

Thanks for the help Christian

[Christian Peters 99]

Hello,

 

ok, please give us a short feeback if the hotfix solved your BSOD issues.

[ratman 0]

Crossing fingers

[ratman 0]

Hello,

 

ok, please give us a short feeback if the hotfix solved your BSOD issues.

Thx

I'll give some feedback daily

[Sintharius 18]

Christian, can you include this hotfix in EAM/EIS installer?

Siketa, the hotfix is copyrighted Microsoft material and thus Emsisoft is not allowed to distribute it.

Edit: Sorry for hijacking the thread.

[Siketa 67]

I know...that's why I asked.

Maybe they can arrange a deal or something.

[ratman 0]

So far no BSOD

[Christian Peters 99]

Hello,

 

ok and thank you for the feedback.

[ratman 0]

Better not mark this one as solved for a couple more days

[Christian Peters 99]

Hello,

 

no problem.

[ratman 0]

No problem

[ratman 0]

BSOD while watching a basketball game on streaming

 

 "irql_not_less_or_equal" error probably caused by nvlddmkm.sys bugcheck code is    0x0000000d1 

032615-4524-01.dmp

[ratman 0]

I'm using forceware 347.52

[Fabian Wosar 390]

That BSOD is unrelated to EAM or EIS. From the looks of it it appears to be a problem with your graphics card driver and the hardware acceleration of your browser/flash.

[ratman 0]

Good to know

 

Thx for the advice I had hw acceleration active on Adobe Flash

[ratman 0]

Mark it solved

[Christian Peters 99]

Hello,

 

ok and thank you for the feedback.