Gabbie Posted April 12, 2015 Report Share Posted April 12, 2015 Earlier this afternoon, I got the little slider window that asked me to reboot, so I assumed the version had been updated (still on 9 -- not set for betas), so I went ahead and rebooted. A while later, it happened again, which was a bit strange, but I went ahead and rebooted, as my mind was on other things. Now it wants to reboot after each update -- I just did one with the UI open and watched 2 definition file updates download, then got yet another request to reboot. What gives? The particulars: Malware signatures (emalware.204) x2 Host blocker blacklist Version 9.0.0.5066 Link to comment Share on other sites More sharing options...
nine9s Posted April 12, 2015 Report Share Posted April 12, 2015 Same with me. I let it restart for a 3rd time today. I checked the version number before it restarted. After rebooting, the version number is still the same: 9.0.0.5066 I assume this update snafu would not compromise its protection. Someone at Emsisoft please confirm? Link to comment Share on other sites More sharing options...
a6fixer Posted April 12, 2015 Report Share Posted April 12, 2015 Ditto, mine and my wife's laptop keeping asking for restart after each update, started this afternoon. Link to comment Share on other sites More sharing options...
Stevie Posted April 12, 2015 Report Share Posted April 12, 2015 Yes -- I have the same problem. I'm getting quite sick of it, actually. Link to comment Share on other sites More sharing options...
Cavalary Posted April 12, 2015 Report Share Posted April 12, 2015 Updating off for the time being, but I'd sure like a confirmation that it works otherwise (and didn't mess up something elsewhere in the system while it was at it)... Link to comment Share on other sites More sharing options...
¥akuza112 Posted April 12, 2015 Report Share Posted April 12, 2015 same here (but for EIS 10) Link to comment Share on other sites More sharing options...
Digiti123 Posted April 12, 2015 Report Share Posted April 12, 2015 Same problem here as well Link to comment Share on other sites More sharing options...
coco64 Posted April 12, 2015 Report Share Posted April 12, 2015 Same here... Link to comment Share on other sites More sharing options...
Christian Mairoll Posted April 12, 2015 Report Share Posted April 12, 2015 Does anyone of you have debug on and could send their latest a2service_*.log file please? Link to comment Share on other sites More sharing options...
ratman Posted April 12, 2015 Report Share Posted April 12, 2015 Does anyone of you have debug on and could send their latest a2service_*.log file please? Got a similar issue with Internet Security Where's that log file ? Link to comment Share on other sites More sharing options...
Christian Mairoll Posted April 12, 2015 Report Share Posted April 12, 2015 No worries. I think I've found the reason for that problem. Does it still ask to reboot now? Link to comment Share on other sites More sharing options...
m3a4424 Posted April 12, 2015 Report Share Posted April 12, 2015 All OK now. Link to comment Share on other sites More sharing options...
Gabbie Posted April 12, 2015 Author Report Share Posted April 12, 2015 Timing is everything. I finally found how to set up the logging, rebooted, and ran the update -- which did NOT ask me to reboot this time, and then got notification of your latest post. So all is well, and I have the batch files for next time. (BTW, it doesn't look like I can fix the title of this thread from my hastily typed "aks" to "asks" -- oh well.) Link to comment Share on other sites More sharing options...
Christian Mairoll Posted April 12, 2015 Report Share Posted April 12, 2015 Glad to see the problem disappeared. Gabbie, I've fixed the threat title now. 1 Link to comment Share on other sites More sharing options...
franky5 Posted April 12, 2015 Report Share Posted April 12, 2015 I also had this problem but it finally stopped after the last reboot. However, the shield has disappeared in my task bar. Is there a way to get it back without rebooting? Doug Link to comment Share on other sites More sharing options...
Christian Mairoll Posted April 12, 2015 Report Share Posted April 12, 2015 You may try to run Emsisoft Anti-Malware from start menu again. But I suggest to follow the reboot request one last time. Link to comment Share on other sites More sharing options...
fingers Posted April 12, 2015 Report Share Posted April 12, 2015 Glad to see the problem disappeared. What exactly was the problem? And somehow it wanted me to still reboot after you said the problem was gone. Now that i followed that request it looks like it's gone now. But maybe it'll appear again. Link to comment Share on other sites More sharing options...
coco64 Posted April 12, 2015 Report Share Posted April 12, 2015 Problem is fixed so far. Thank you! Link to comment Share on other sites More sharing options...
franky5 Posted April 12, 2015 Report Share Posted April 12, 2015 Thanks Christian I selected to reboot again and the shield is back. My computer is old and maybe getting forgetfull like me!!! Doug Link to comment Share on other sites More sharing options...
Christian Mairoll Posted April 12, 2015 Report Share Posted April 12, 2015 The problem actually was a duplicate entry for the same update file in our database. That led the software to download to download the same file twice which resulted in a lock situation as each download-thread tried to write the same file at the same time. Locked files are typically updated by reboots. We have taken measures to prevent such duplicates in the future. Sorry for all the troubles. 1 Link to comment Share on other sites More sharing options...
ratman Posted April 12, 2015 Report Share Posted April 12, 2015 Problem solved quickly Thx Christian Link to comment Share on other sites More sharing options...
fish6140 Posted April 12, 2015 Report Share Posted April 12, 2015 Problem is worse for me. When I rebooted I got a message stating that there is a major problem which has prevented the application from starting. "Emsisoft Security cant connect to the service application. Please reboot your computer and try again or contact support if the problem persists." I have rebooted several times and still get this message. I'm currently unprotected. I am only using Emsisoft Antimalware so whats up with that message? Any ideas? I don't know what happened but I ended up uninstalling and reinstalling EAM and it seems to be okay now. This is some quirky software to say the least! I'm glad I am now protected again. Link to comment Share on other sites More sharing options...
Fabian Wosar Posted April 14, 2015 Report Share Posted April 14, 2015 Since the problem appears to be unrelated to the reboot loop, I would suggest you create a dedicated support topic for it. Link to comment Share on other sites More sharing options...
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