Crush Dump due Emsisoft products?

[andrey 20]

Hello!

Sorry-of course, the CRASH!

 

Today I got a BSoD!

It happened suddenly, when you shut down the PC.

On the next boot - the system is working properly (as if!), but OA offered to send to the address Emsisoft dump-file! The crash of a system is associated with the Emsisoft products?!

This is the first time!

please tell me-do I need to do something?

Download Image

Download Image

050415-13416-01.dmp

[Christian Peters 99]

Hello,

 

it looks like the BSOD is related to the Emsisoft Protection Service a2service.exe (it is a EAM process). Do you use the stable EAM version 9.0.0.5066?

[andrey 20]

Hi, Christian!

Thanks for the reply!

Yes, the version of EAM stable!

BSoD happened after updating EAM (screen 2).

It was after this update, I turned off the computer and crashed the system!

What would you advise to do? reinstall EAM?

Now everything works correctly. I did sfc/scannow - Windows does not detect violations of the integrity of the system!

Download Image

Download Image

[Christian Peters 99]

Hello,

 

if you experience no further bluescreens it is not needed to reinstall EAM. If you run in more bluescreens please send us the minidump files.

[andrey 20]

Ok, I get it

still, Christian, I understand the reason for the bluescreen!

It can be regarded as a coincidence? bug EAM process?

[Christian Peters 99]

Hello,

 

 

It can be regarded as a coincidence?

 

Probably yes. As suggested before send us the new dumpfiles if you experience further bluescreens after a EAM update.

[andrey 20]

OK, of course! thank you for your willingness to help!

[Christian Peters 99]

Hello,

 

thank you for the feedback.

[andrey 20]

Hello!

Today again repeated BSoD!

And again-after the update EAM and subsequent shutdown of the laptop.

Version of EAM-current (10.0.0.53.66)

Here is the update and dump

052415-14289-01.dmp

Download Image

[andrey 20]

Hello!

Based on the error in the file - it is possible that the reason Windows?

Recommend to install the patch from Microsoft.

https://support.microsoft.com/en-us/hotfix/kbhotfix?kbnum=2203330&kbln=ru

But I'm no expert, can't assess the situation correctly

So I hope for the help Emsisoft!

[andrey 20]

Hello!

Unfortunately, sfc/scannow detects a violation of the integrity of the system files!

Here is the log.

What do I do?

Are there any ideas from Emsisoft?

CBS.log

sfcdetails.txt

[Christian Peters 99]

Hello,

 

from the sfc log all issues was repaired. After a restart the crashes occours again?

[andrey 20]

Hello, Christian!

Thanks!

No, for 2 days, no blue screens, no!

EAM updating.

 

But I can't see what was the cause of the BSoD?

And what to expect next?

Download Image

[Fabian Wosar 390]

The error you got is rather unspecific unfortunately. It didn't show any of our code being involved. It could be possible that a more complete dump (kernel memory dump or even full memory dump) would show more, but at least at the moment we have little to go on in your case.

[andrey 20]

Thanks.

So I have to wait for the next BSoD?

[andrey 20]

Hello,

 

from the sfc log all issues was repaired. After a restart the crashes occours again?

p.s.

I will allow myself to disagree with the fact that the sfc logs all the files restored!

Not at all!

4 component - not restored.

And it shows (sorry) even I, a layman!

I found that the cause of damage in three incorrect at becoming the Windows updates. I had them removed.

Did again the test.

And now-indeed, all files are restored, no damage. Compare today's sfc log: now (2).txt - all is restored!

 

So unclear is the cause of BSoD in Windows updates (lately-a lot of messages about incorrect Microsoft updates)

- or Emsisoft products...

sfcdetails.txt

sfcdetails (2).txt

Download Image

[Fabian Wosar 390]

Thanks.

So I have to wait for the next BSoD?

Pretty much, yes.

[andrey 20]

Hi!

OK, thanks.

Then tell me, please, where, in what directory I can find a complete memory dump in case of a new problem?

[Fabian Wosar 390]

It is located in C:\Windows\Memory.dmp

[andrey 20]

Hi!

Thanks!

I reinstalled EAM and OA.

Well, I'll wait for another BSoD.

[Fabian Wosar 390]

Let's hope there won't be any new BSODs .