andrewek 28 Posted May 4, 2015 Report Share Posted May 4, 2015 Hello! Sorry-of course, the CRASH! Today I got a BSoD! It happened suddenly, when you shut down the PC. On the next boot - the system is working properly (as if!), but OA offered to send to the address Emsisoft dump-file! The crash of a system is associated with the Emsisoft products?! This is the first time! please tell me-do I need to do something? 050415-13416-01.dmp Quote Link to post Share on other sites
Christian Peters 99 Posted May 4, 2015 Report Share Posted May 4, 2015 Hello, it looks like the BSOD is related to the Emsisoft Protection Service a2service.exe (it is a EAM process). Do you use the stable EAM version 9.0.0.5066? Quote Link to post Share on other sites
andrewek 28 Posted May 5, 2015 Author Report Share Posted May 5, 2015 Hi, Christian! Thanks for the reply! Yes, the version of EAM stable! BSoD happened after updating EAM (screen 2). It was after this update, I turned off the computer and crashed the system! What would you advise to do? reinstall EAM? Now everything works correctly. I did sfc/scannow - Windows does not detect violations of the integrity of the system! Quote Link to post Share on other sites
Christian Peters 99 Posted May 5, 2015 Report Share Posted May 5, 2015 Hello, if you experience no further bluescreens it is not needed to reinstall EAM. If you run in more bluescreens please send us the minidump files. Quote Link to post Share on other sites
andrewek 28 Posted May 5, 2015 Author Report Share Posted May 5, 2015 Ok, I get it still, Christian, I understand the reason for the bluescreen! It can be regarded as a coincidence? bug EAM process? Quote Link to post Share on other sites
Christian Peters 99 Posted May 6, 2015 Report Share Posted May 6, 2015 Hello, It can be regarded as a coincidence? Probably yes. As suggested before send us the new dumpfiles if you experience further bluescreens after a EAM update. Quote Link to post Share on other sites
andrewek 28 Posted May 6, 2015 Author Report Share Posted May 6, 2015 OK, of course! thank you for your willingness to help! Quote Link to post Share on other sites
Christian Peters 99 Posted May 6, 2015 Report Share Posted May 6, 2015 Hello, thank you for the feedback. Quote Link to post Share on other sites
andrewek 28 Posted May 23, 2015 Author Report Share Posted May 23, 2015 Hello! Today again repeated BSoD! And again-after the update EAM and subsequent shutdown of the laptop. Version of EAM-current (10.0.0.53.66) Here is the update and dump 052415-14289-01.dmp Quote Link to post Share on other sites
andrewek 28 Posted May 24, 2015 Author Report Share Posted May 24, 2015 Hello! Based on the error in the file - it is possible that the reason Windows? Recommend to install the patch from Microsoft. https://support.microsoft.com/en-us/hotfix/kbhotfix?kbnum=2203330&kbln=ru But I'm no expert, can't assess the situation correctly So I hope for the help Emsisoft! Quote Link to post Share on other sites
andrewek 28 Posted May 25, 2015 Author Report Share Posted May 25, 2015 Hello! Unfortunately, sfc/scannow detects a violation of the integrity of the system files! Here is the log. What do I do? Are there any ideas from Emsisoft? CBS.log sfcdetails.txt Quote Link to post Share on other sites
Christian Peters 99 Posted May 26, 2015 Report Share Posted May 26, 2015 Hello, from the sfc log all issues was repaired. After a restart the crashes occours again? Quote Link to post Share on other sites
andrewek 28 Posted May 26, 2015 Author Report Share Posted May 26, 2015 Hello, Christian! Thanks! No, for 2 days, no blue screens, no! EAM updating. But I can't see what was the cause of the BSoD? And what to expect next? Quote Link to post Share on other sites
Fabian Wosar 390 Posted May 26, 2015 Report Share Posted May 26, 2015 The error you got is rather unspecific unfortunately. It didn't show any of our code being involved. It could be possible that a more complete dump (kernel memory dump or even full memory dump) would show more, but at least at the moment we have little to go on in your case. Quote Link to post Share on other sites
andrewek 28 Posted May 26, 2015 Author Report Share Posted May 26, 2015 Thanks. So I have to wait for the next BSoD? Quote Link to post Share on other sites
andrewek 28 Posted May 26, 2015 Author Report Share Posted May 26, 2015 Hello, from the sfc log all issues was repaired. After a restart the crashes occours again? p.s. I will allow myself to disagree with the fact that the sfc logs all the files restored! Not at all! 4 component - not restored. And it shows (sorry) even I, a layman! I found that the cause of damage in three incorrect at becoming the Windows updates. I had them removed. Did again the test. And now-indeed, all files are restored, no damage. Compare today's sfc log: now (2).txt - all is restored! So unclear is the cause of BSoD in Windows updates (lately-a lot of messages about incorrect Microsoft updates) - or Emsisoft products... sfcdetails.txt sfcdetails (2).txt Quote Link to post Share on other sites
Fabian Wosar 390 Posted May 27, 2015 Report Share Posted May 27, 2015 Thanks. So I have to wait for the next BSoD? Pretty much, yes. Quote Link to post Share on other sites
andrewek 28 Posted May 28, 2015 Author Report Share Posted May 28, 2015 Hi! OK, thanks. Then tell me, please, where, in what directory I can find a complete memory dump in case of a new problem? Quote Link to post Share on other sites
Fabian Wosar 390 Posted May 28, 2015 Report Share Posted May 28, 2015 It is located in C:\Windows\Memory.dmp Quote Link to post Share on other sites
andrewek 28 Posted May 28, 2015 Author Report Share Posted May 28, 2015 Hi! Thanks! I reinstalled EAM and OA. Well, I'll wait for another BSoD. Quote Link to post Share on other sites
Fabian Wosar 390 Posted June 4, 2015 Report Share Posted June 4, 2015 Let's hope there won't be any new BSODs . Quote Link to post Share on other sites
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