Sign in to follow this  
andrey

Crush Dump due Emsisoft products?

Recommended Posts

Hello!

Sorry-of course, the CRASH!blush.png

 

Today I got a BSoD!unsure.png

It happened suddenly, when you shut down the PC.

On the next boot - the system is working properly (as if!), but OA offered to send to the address Emsisoft dump-file! The crash of a system is associated with the Emsisoft products?!

This is the first time!

please tell me-do I need to do something?

post-15967-0-14656500-1430741183_thumb.jpg
Download Image

post-15967-0-68368700-1430741193_thumb.jpg
Download Image

050415-13416-01.dmp

Share this post


Link to post
Share on other sites

Hi, Christian!

Thanks for the reply!

Yes, the version of EAM stable!

BSoD happened after updating EAM (screen 2).

It was after this update, I turned off the computer and crashed the system!

What would you advise to do? reinstall EAM? blink.png

Now everything works correctly. I did sfc/scannow - Windows does not detect violations of the integrity of the system!

post-15967-0-76236300-1430829791_thumb.jpg
Download Image

post-15967-0-34244800-1430829799_thumb.jpg
Download Image

Share this post


Link to post
Share on other sites

Ok, I get itdry.png

still, Christian, I understand the reason for the bluescreen!

It can be regarded as a coincidence? bug EAM process?unsure.png

Share this post


Link to post
Share on other sites

Hello, Christian!

Thanks!

No, for 2 days, no blue screens, no!
EAM updating.
 
But I can't see what was the cause of the BSoD?huh.png
And what to expect next?wacko.png

post-15967-0-95851200-1432640560_thumb.jpg
Download Image

Share this post


Link to post
Share on other sites

The error you got is rather unspecific unfortunately. It didn't show any of our code being involved. It could be possible that a more complete dump (kernel memory dump or even full memory dump) would show more, but at least at the moment we have little to go on in your case.

Share this post


Link to post
Share on other sites

Hello,

 

from the sfc log all issues was repaired. After a restart the crashes occours again?

p.s.

I will allow myself to disagree with the fact that the sfc logs all the files restored!blush.png
Not at all!
4 component - not restored.
And it shows (sorry) even I, a layman!
I found that the cause of damage in three incorrect at becoming the Windows updates. I had them removed.
Did again the test.
And now-indeed, all files are restored, no damage. Compare today's sfc log: now (2).txt - all is restored!
 
So unclear is the cause of BSoD in Windows updates (lately-a lot of messages about incorrect Microsoft updates)wacko.png
- or Emsisoft products...

sfcdetails.txt

sfcdetails (2).txt

post-15967-0-37664700-1432651639_thumb.jpg
Download Image

Share this post


Link to post
Share on other sites

Hi!

OK, thanks.

Then tell me, please, where, in what directory I can find a complete memory dump in case of a new problem?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.