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EAM crashed after close News popup


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Hi. My OS is Windows 8.1 Enterprise x64. EAM version 10.0.0.5366.

 

I closed the "Emsisoft News" box, then Action Center told me no antivirus software is running. I checked the event viewer and found this:

Log Name:      Application
Source:        Application Error
Date:          12/5/2558 21:25:23
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Sirawit-PC
Description:
Faulting application name: a2service.exe, version: 10.0.0.5366, time stamp: 0x554e6f77
Faulting module name: a2engine.dll_unloaded, version: 3.5.0.635, time stamp: 0x5538d5f2
Exception code: 0xc0000005
Fault offset: 0x000603ac
Faulting process id: 0x4f8
Faulting application start time: 0x01d08bb21dfcf049
Faulting application path: C:\Program Files (x86)\Emsisoft Anti-Malware\a2service.exe
Faulting module path: a2engine.dll
Report Id: b905548b-f8b2-11e4-8269-54271e1869e6
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-12T14:25:23.000000000Z" />
    <EventRecordID>11988</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Sirawit-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>a2service.exe</Data>
    <Data>10.0.0.5366</Data>
    <Data>554e6f77</Data>
    <Data>a2engine.dll_unloaded</Data>
    <Data>3.5.0.635</Data>
    <Data>5538d5f2</Data>
    <Data>c0000005</Data>
    <Data>000603ac</Data>
    <Data>4f8</Data>
    <Data>01d08bb21dfcf049</Data>
    <Data>C:\Program Files (x86)\Emsisoft Anti-Malware\a2service.exe</Data>
    <Data>a2engine.dll</Data>
    <Data>b905548b-f8b2-11e4-8269-54271e1869e6</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Please tell me if you need any more info.

 

Thank you.

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Emsisoft Anti-Malware has an automatic crash report function (unless you disabled it in the Privacy options), so our developers should receive any relevant debug information to aid them in resolving this issue. ;)

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