Acadia 0 Posted May 24, 2015 Report Share Posted May 24, 2015 After using OnlineArmor for six years, I upgraded to EIS. Initially very smooth but next day I received a blue screen stating IRQL_NOT_LESS_OR_EQUAL. I have had this system for 2 1/2 years and this was the very first Blue Screen ever. After several hard kills and reboots it was working again. Next day same thing happens again. This time I recovered using Macrium Reflect and my system is back to the way that it was, OA and no EIS. I would like to go back to using EIS. Any ideas what was happening? Thank you very much. Acadia EDIT: Windows 7 Home Premium, 64-bit Quote Link to post Share on other sites
Andy5 0 Posted May 24, 2015 Report Share Posted May 24, 2015 Hi Acadia, have you installed Microsoft hotfix before installing EIS? If the hotfix is not installed windows will randomly crash. Quote Link to post Share on other sites
Sintharius 18 Posted May 24, 2015 Report Share Posted May 24, 2015 Acadia, you need to install the KB2958399 hotfix from here: https://support.microsoft.com/en-us/kb/2958399 Although it states that only people with Professional, Enterprise and Ultimate Edition of Windows need it, Home Premium users will need it too if they get BSoDs due to EIS. Quote Link to post Share on other sites
Acadia 0 Posted May 24, 2015 Author Report Share Posted May 24, 2015 Thanks a ton people. Since I already installed EIS once, will I still be able to use the same license, or do I need to contact Emsisoft Support? Thanks again, Acadia Quote Link to post Share on other sites
Peter2150 45 Posted May 24, 2015 Report Share Posted May 24, 2015 Hi Acadia You can easily use the same license. I know you have two win 7 machines, so install the hotfix on both of them. Pete Quote Link to post Share on other sites
GT500 854 Posted May 26, 2015 Report Share Posted May 26, 2015 Also, please note that the download from Microsoft doesn't actually install the hotfix. It extracts the hotfix installer somewhere on your computer so that you can then install the hotfix. Unfortunately by default it tries to extract it to C:\ which it doesn't have permission to write to, so it will fail, and it isn't nice enough to tell you when that happens. I recommend changing the place it extracts the file to somewhere you can find it easily, such as your desktop. Quote Link to post Share on other sites
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