Snowe

Internet loading very slow, computer can't handle EIS?

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So I downloaded Malwarebytes Premium a long time ago, and was just reading through their stuff recently. It said that it was a program that was to be used along side an anti-virus; which I never realized. So yesterday, I was looking at all the different kinds of antivirus out there, and eventually decided upon EIS. 

 

I had to download the hotfix during installation which wasn't an issue, and everything installed fine. I had ended up buying 2 licenses, 1 for me and 1 for my brother. So any ways, I get everything updated and it runs the scan, everything's good. I have the components on and working.

 

Now, the problem is that now whenever I'm doing anything on the computer, everything tends to load very slow. The first obvious sign was the internet pages. They will always take at least x10 the amount of time they would normally take too load. I know that it's the program because if I use the "Disable for 10 minutes" button, everything will start to load as fast as it was before. 

 

So I'm not sure if it's the firewall or something that's making it load very slow or if it's my computer that can't handle it? 

 

When I load up a page with Task Manager open, I can see that the CPU usage will shoot up to 90~95%, and memory sits at 2-2.5. After it's down loading, CPU usage goes to about 40%, but memory is still around 2~2.2. 

 

I know that it definitely has something too do with EIS, as the problems didn't start occurring until it was downloaded.

 

I'm not sure if there's anything too do, or if my computer is just too low tech to support this.  

 

Any help/information would be greatly appreciated, thanks!

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Hello,

 

Please run the Farbar Recovery Scan Tool (FRST):

Download FRST (32 or 64 Bit) from: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
Farbar Recovery Scan Tool will produce the following logs:
FRST.txt
Addition.txt

Please attach this 2 files FRST.txt and Addition.txt to the topic via the More Reply Options button right below the text editor.

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Hello,

 

lets try to add all MBAM processes and folders to the EIS whitelist and vice versa.

 

Open EIS and go to the section Protection subsection File Guard. Press the button Manage whitelist. On the Type column select Process. Then click in the in the empty Item box. Now press the 3 dots to start the open file dialog. Select the process C:\Program Files\Malwarebytes Anti-Exploit\mbae-svc.exe and add the process to the list. Repeat this steps for the processes:

C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe

C:\Program Files\Malwarebytes Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes Anti-Exploit\mbae.exe

 

Then select Folder on the column Type and add the folders C:\Program Files\Malwarebytes Anti-Malware\ and C:\Program Files\Malwarebytes Anti-Exploit\ to the list.

 

Also please add the EIS processes C:\Program Files\Emsisoft Internet Security\a2service.exe and C:\Program Files\Emsisoft Internet Security\a2guard.exe to the MBAM whitelist.

 

Is this done please reboot your system. The CPU usage changed to a normal level?

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Hey, I did all that you said.

 

After the 1st reboot, I tried loading a page and a couple seconds later I got got blue screened with BAD_POOL_HEADER - haven't ever had that happen on this computer before...

 

Also, the CPU still increases dramatically while loading pages.

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Hello,

 

ok and thank you for the feedback. It looks like a process triggers behaviour blocker actions. So we need some debug logs to find the process.

 

Please download the file debug_output.zip from http://download1.emsisoft.com/debug_output.zipand unpack the ZIP on your computer.

Now please run the script enable_debug_output.bat as Administrator and reboot your computer.

Then start your browser and try to load 2 - 3 web sites. Is this done please add the folder C:\ProgramData\Emsisoft\Logs to a ZIP file and send me this file to [email protected] with a hint to this topic here.

 

Then please run the script disable_debug_output.bat as Administrator and reboot your system to disable the logging.

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After waiting a bit of time, and trying out some stuff, it does seem to be loading better now.

 

However, just to make sure it isn't a fluke, I will still do as you suggested above and e-mail you the info. Thanks!

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Okay, so it's like I figured, must've just been a fluke. It's back to the way it was before, loading really slow.

 

Not sure if you received my e-mail or not, but hopefully you can let me know when you think of something else.

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