Fiskarfred

How do I remove this trojan?

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I want to start off by thanking you for having this service, greatly appreciated!

 

Prior Scan

I ran an EEK scan a few days ago, it detected three viruses (see log). Before writing this forum post, I ran another scan as I was asked. It found a new virus, but from a program that I haven't touched since before my last scan. Please also note that the primary scan was a full scan and the latter (as you know) was a smart scan.

 

Symptoms

My internet connection has been significantly slowed down lately, but my RAM memory and CPU usage isn't as gravely infected. Sometimes (..often..) internet connection is completely cut off. I am sure that the router is not to blame because my other computer (also connected by Ethernet cable) has plenty of internet -- it shouldn't be a problem as we have a fiber broadband.

 

New scans

I have attached the logs (including the prior one) in this topic as I was asked.

 

 

Best Wishes.

a2scan_150530-034212.txt

Addition.txt

FRST.txt

Scan_150529-142115 (before I did Emsisoft Forum).txt

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Fiskarfred,

This may be a false positive:

C:\Program Files (x86)\Asunsoft RAR Password Geeker\uninst.exe 	Upptäckt(a): Trojan.Generic.14610317 (B)
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll No File
BHO-x32: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll No File
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll No File
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll No File
Toolbar: HKU\S-1-5-21-3011737562-3248324934-4059447974-1000 -> Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll No File
C:\Users\Carl Fredrik\AppData\Local\Temp\utt5B11.tmp.exe
C:\Users\Carl Fredrik\AppData\Local\Temp\uttC578.tmp.exe
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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There is really no noticeable difference since I ran the fixlist. With this in mind, do you suspect there to be any viruses left?

If not, do you have any ideas as to why my internet connection is so slow at times, even though the internet speeds for all the other computers in the household (even with the same Ethernet connection) are way faster?
(I have cleaned my computer thoroughly and as I've said before it's not a matter of CPU or RAM, it's solely my internet connection which is significantly slow)

 

Thank you for your help.

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After disabling the Emsisoft Online Armor firewall, my internet browsing speeds went up significantly!
I reactivated the firewall after confirming this but would it be a safe and sustainable strategy to keep the firewall deactivated, virus-protection wise? Is there any way to reach as fast internet speeds as when I have the firewall deactivated but still be protected?

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In most case the Windows Firewall is just fine. OA has entered end of life and will no longer receive updates. You can either revert to the Windows Firewall, upgrade to EIS, or opt to install a third-party firewall.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thank you for going above and beyond what was asked of you. Reading through one of your articles I came across another problem. I am not sure if this is the right place to ask for help it but doesn't hurt trying. No hard feelings from my part if this does not belong here and you decide to close this thread.

 

When executing a System File Checker tool, "sfc /scannow", in cmd, the command prompt told me that Windows Resource Protection found corrupt files but was unable to fix some of them. It gave me a path to where the log was kept and I went onto Microsoft support hoping to tackle the problem by following their instructions as to "view details of the System File Checker process to find the corrupted file, and then manually replace the corrupted file with a known good copy of the file."

 

According to the command prompt, the log would be found in %WinDir%\Logs\CBS\CBS.log, but when I went to this location (in my case C:\Windows\Logs\CBS\CBS.log), I did not find any logs, only a CBS.txt document which was 729 MB.

 

Was the log file ever created? If so, how do I reach it? If it wasn't, how do I create one?

 

Thank you and best wishes.

 

Fiskarfred

 

PS. I have made sure that I can see hidden files and folders, it was still not there.

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Thank you for the link to this tool. It was unable to find a corruption but urged me to show the generated log file to "a helpter", being able to help me further.

 

The SFCfix program didn't generate a log either. Any help with this? I have attached a photo of what the program said.

post-31888-0-50440300-1433945145_thumb.png
Download Image

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Might be permission issues.

Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Repairs tab on the far right.
  • Click the Start button (bottom right)

    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Remove Policies Set By Infections
    • Repair Volume Shadow Copy Service
    Note: Leave everything else unchecked
  • Put a checkmark in Restart System When Finished
  • Now click the Start button (bottom right)
This will probably take a while to finish.

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I followed your instructions but the program failed to start 4 times. Something kept the repair from running according the log ("_Windows_Repair_Log (try 1 - fail)"). I have attached this log in this thread.

 

The log encouraged me to retry the repair in safe mode, which I did, and it succeeded. The program seems to have done several things, all beyond the grasp of my understanding. I have included the two logs that were created from the succeeded repair ("_Windows_Repair_Log" and "Repair_Volume_Shadow_Copy_Service").

 

With this repair completed, I tried to restart the SFCfix program. It gave me the same results as last time, but it did create a log this time ("SFCFix")!

 

Lastly, I went onto CMD and executed another "sfc /scannow" command. The command prompt still told me that Windows Resource Protection found corrupt files but was unable to fix some of them, and still no log file was found in "%WinDir%\Logs\CBS\CBS.log".

 

What's the next step to finally fix the corrupted files on my computer?

 

Best Wishes.

 

Fiskarfred

_Windows_Repair_Log (try 1 - fail).txt

_Windows_Repair_Log.txt

Repair_Volume_Shadow_Copy_Service.txt

SFCFix.txt

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Let's take a look at some of the critical Windows system files and services.

Download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Attach the log to your reply.

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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