ratman

2 BSODs probably involving EMSISOFT services in last 4 months

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Been an OA user for years.

Switched to EIS last march.

In the first days I had a similiar issue that your customer service quickly solved  ( http://support.emsisoft.com/topic/16995-five-bsod-since-i-started-using-eis-last-week/ ) :D

 

On 8 may I had a crash

 

"SYSTEM_SERVICE_EXCEPTION"  probably caused by rasl2tp.sys  its bugcheck code is 0x0000003b

 

Last one happened a couple hours ago .... I was websurfing (Firefox) while Steam was downloading an update

 

"IRQL_NOT_LESS_OR_EQUAL" probably caused by ntoskrnl.exe its bugcheck code is 0x0000000a

 

Out of curiosity I opened these two crash dumps with WinDebug

 

In the older one there is a reference to "fwndis64.sys" ; in the last one to "a2service.exe".

Both are Emsisoft related isn't it true

 

Can you help me

 

Thanks

 

 

EIS 10.0.0.5532

OS Windows 7 64 bit Home

050815-6037-01.dmp

071015-4602-01.dmp

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Hello,

 

Sorry you're having issues with EIS.

 

I've analyzed the dumps you attached.

 

Could you please zip fwndis64.sys (located at c:\windows\system32\drivers) and send me the resulting archive via pm?

 

Thank you in advance,

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PM received, thanks.

 

Unfortunately the dump that contained information about fwndis64.sys driver didn't help to identify the problem (if there's any).

 

However, we've published a new release (with a new version of firewall engine) and you seem to have it installed now

(according to the version of the file you sent me).

 

I'd appreciate if you'd send me another dump in case you'd encounter another BSOD.

 

Sorry again,

 

Thank you in advance,

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Could you please also tell me whether you had any other BSODs during the same period, but

with other drivers/applications involved?

 

Thank you in advance,

No I've only had these two BSOD since march

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