ratman 0 Posted July 10, 2015 Report Share Posted July 10, 2015 Been an OA user for years. Switched to EIS last march. In the first days I had a similiar issue that your customer service quickly solved ( http://support.emsisoft.com/topic/16995-five-bsod-since-i-started-using-eis-last-week/ ) On 8 may I had a crash "SYSTEM_SERVICE_EXCEPTION" probably caused by rasl2tp.sys its bugcheck code is 0x0000003b Last one happened a couple hours ago .... I was websurfing (Firefox) while Steam was downloading an update "IRQL_NOT_LESS_OR_EQUAL" probably caused by ntoskrnl.exe its bugcheck code is 0x0000000a Out of curiosity I opened these two crash dumps with WinDebug In the older one there is a reference to "fwndis64.sys" ; in the last one to "a2service.exe". Both are Emsisoft related isn't it true Can you help me Thanks EIS 10.0.0.5532 OS Windows 7 64 bit Home 050815-6037-01.dmp 071015-4602-01.dmp Quote Link to post Share on other sites
Andrew F. 28 Posted July 10, 2015 Report Share Posted July 10, 2015 Hello, Sorry you're having issues with EIS. I've analyzed the dumps you attached. Could you please zip fwndis64.sys (located at c:\windows\system32\drivers) and send me the resulting archive via pm? Thank you in advance, Quote Link to post Share on other sites
ratman 0 Posted July 10, 2015 Author Report Share Posted July 10, 2015 Sure ....pm sent Quote Link to post Share on other sites
Andrew F. 28 Posted July 10, 2015 Report Share Posted July 10, 2015 PM received, thanks. Unfortunately the dump that contained information about fwndis64.sys driver didn't help to identify the problem (if there's any). However, we've published a new release (with a new version of firewall engine) and you seem to have it installed now (according to the version of the file you sent me). I'd appreciate if you'd send me another dump in case you'd encounter another BSOD. Sorry again, Thank you in advance, Quote Link to post Share on other sites
ratman 0 Posted July 10, 2015 Author Report Share Posted July 10, 2015 Sure ....hopefully it will take months for another one Quote Link to post Share on other sites
Andrew F. 28 Posted July 10, 2015 Report Share Posted July 10, 2015 Could you please also tell me whether you had any other BSODs during the same period, but with other drivers/applications involved? Thank you in advance, Quote Link to post Share on other sites
ratman 0 Posted July 10, 2015 Author Report Share Posted July 10, 2015 Could you please also tell me whether you had any other BSODs during the same period, but with other drivers/applications involved? Thank you in advance, No I've only had these two BSOD since march Quote Link to post Share on other sites
Andrew F. 28 Posted July 10, 2015 Report Share Posted July 10, 2015 Thank you for the info. Quote Link to post Share on other sites
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