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Possible Trojan Infection?


Mouse23
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Have been getting repeated frequent notices from Norton Antivirus that it is blocking various things (eg. System Infected: Trojan Bedep Activity, Milicenso Trojan Activity 4, Web Attack Fake Scan Webpage 7, Angler Exploit Kit Website 6 & Malicious Redirection 6, etc) whenever I connect to the internet. Though it says blocked, computer performance is very abnormal and suspect something has gotten past NA.

 

Have also been getting repeated pop up warnings from Norton that a suspicious amount of outgoing activity has been detected and requests to run Norton Power Eraser. I've run regular system scan and Power Eraser, both say computer is clean. However, internet use has become difficult, pages often freeze, unable to open another tab, extremely slow to load, etc.

 

Also get warnings from Windows Action Center that Norton & Windows are disabled from blocking spyware and have to turn it back on.

 

Worked with Norton Support online today and they cleaned temp files and rebooted Internet Explorer to original settings. Saw decreased attack notices for a short period of time but are back with frequency.

 

I tried to download the Farbar Recovery Scan Tool but Norton keeps blocking and removing the download. How can I get around this so I can send you the two other reports that you request? If it involves disabling Norton (would need to know how if this is necessary), am afraid another attack will happen while connected to internet to download FRST.

 

Thanks in advance for your time.

Emsisoftscan_150713-182457.txt

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Do the following:

 

Download AdwCleaner and save it on your desktop.

  1. Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  2. Double click on adwcleaner.exe to run the tool.
  3. Click on the Scan button.
  4. After the scan has finished, click on the Clean button.
  5. Confirm each time with OK.
  6. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  7. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.

  1. Run the tool by double-clicking it.
  2. The tool will open and start scanning your system.
  3. Please be patient as this can take a while to complete depending on your system's specifications.
  4. On completion, a log is saved to your desktop and will automatically open.
  5. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM-x32\...\Run: [] => [X]
BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} ->  No File
2015-07-08 19:07 - 2015-07-08 19:07 - 00000000 ___HD C:\ProgramData\{CA2FACF7-9029-4A21-892B-E7F60B39FF1A}
2015-07-10 10:37 - 2015-05-28 11:17 - 00000000 ____D C:\ProgramData\E1864A66-75E3-486a-BD95-D1B7D99A84A7
2011-12-24 15:35 - 2014-01-20 14:14 - 0005950 _____ () C:\Users\Brandon\AppData\Roaming\Rim.Desktop.Exception.log
2011-12-24 15:34 - 2013-08-21 19:23 - 0002257 _____ () C:\Users\Brandon\AppData\Roaming\Rim.Desktop.HttpServerSetup.log
2011-12-24 15:35 - 2014-01-20 14:14 - 0001386 _____ () C:\Users\Brandon\AppData\Roaming\Rim.DesktopHelper.Exception.log
2011-12-24 15:36 - 2013-08-21 17:41 - 0022528 _____ () C:\Users\Brandon\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2010-10-15 03:00 - 2010-10-27 18:41 - 0001940 _____ () C:\Users\Brandon\AppData\Local\{96C87F53-AC72-4604-A9CC-186A49F17F3C}.ini
2011-05-12 21:58 - 2011-05-12 21:58 - 0000056 ____H () C:\ProgramData\ezsidmv.dat
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Brandon\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Brandon\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Brandon\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Brandon\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Brandon\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Brandon\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll No File
Task: {07CE55CC-049B-4513-8837-74FECE3E543A} - System32\Tasks\Scheduled Update for Ask Toolbar => C:\Program Files (x86)\Ask.com\UpdateTask.exe [2012-10-17] () <==== ATTENTION
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.
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Here are the 2nd run EEK & FRST reports. Have only been online tonight a little bit to run these reports & upload here, but internet speed and ability to navigate and browse, etc seem significantly improved. No virus block notices every 1-2 minutes yet either. Please let me know if I should go ahead and let the EEK clean the two suspicious things it found in this report & if there are any other steps I should take. Many thanks.

EmisoftScan2nd.txt

FarbarAddition2ndReport.txt

FRST2ndRun.txt

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Just a few items that should be cleaned up.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
Reg: reg delete "HKEY_USERS\S-1-5-21-1434429235-1626604547-2435994354-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLETASKMGR" /f"
Reg: reg delete "HKEY_USERS\S-1-5-21-1434429235-1626604547-2435994354-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLEREGISTRYTOOLS" /f"
CustomCLSID: HKU\S-1-5-21-1434429235-1626604547-2435994354-1000_Classes\CLSID\{F9E1BD9A-84B5-4D12-9195-0B3E7D86FD35}\InprocServer32 -> C:\ProgramData\{CA2FACF7-9029-4A21-892B-E7F60B39FF1A}\Display.dll No File
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
  • Click the Run button.
When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • Click "Options" and choose "Advanced"
  • Uncheck "Only delete files in Windows Temp folders older than 24 hours"
  • Then go back to "Cleaner" and click the "RunCleaner" button.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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When I got onto the computer this morning to follow the recent steps above, it had been restarted overnight (I believe due to Windows automatic updates) however the screen had a red X and said something to the effect of "This password is invalid or incomplete." I am curious if this is a problem and/or someone was trying to access the computer when it connected to the web to do updates. General ease of use of the computer/internet still seem back to normal. Just want to double check before I take the final steps above. 

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Sorry one more quick question. Secunia wants to update Microsoft core services to 6.0. I did that and package was in 4 parts. One part, msxml6_ia64.msi downloaded but when I click to install a windows pop up says the installation pkg is not supported by this processor type, contact product vendor.

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There may be an issue with initializing the EPP driver.

 

I am going to have you deleted the EPP driver.

 

  • click on the Start button.
  • Go to All Programs.
  • Go to Accessories.
  • Right-click on Command Prompt and select Run as administrator.
  • Type in sc delete epp64 and then press Enter on your keyboard.
  • Restart your computer.

 

Emsisoft will reinstall the driver when it loads after the restart.

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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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