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Facebook Infected


Hendef
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Hello,

 

My pc is infected by a virus. Facebook is sending porn-links to friends. Several viruscanners I've tried couldn't detect this virus.

Meanwhile I've blocked the apps in FB, which seems to be a temporaru solution.

 

Attached the requested files. I had to run FRST offline as I had to close down Avira and Emsisoft blocking the running of this program.

 

Thanks in advance for your help.

Henry

Addition.txt

FRST.txt

scan_150722-110822.txt

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Hello Henry,

It is more likely that your Facebook profile has some rogue apps installed. However, we'll take a look and make sure your system is not infected.

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
HKU\S-1-5-21-1858840129-2214099912-237612991-1000\Software\Microsoft\Internet Explorer\Main,Start Page = 
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-21-1858840129-2214099912-237612991-501 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
2014-08-29 11:38 - 2015-01-22 22:54 - 0038498 _____ () C:\Users\Papa\AppData\Roaming\Door lijstscheidingstekens gescheiden waarden (Windows).ADR
2014-12-21 17:05 - 2014-12-21 17:05 - 0038492 _____ () C:\Users\Papa\AppData\Roaming\Door tabs gescheiden waarden (Windows).ADR
2014-08-29 01:04 - 2014-08-29 01:10 - 0038420 _____ () C:\Users\Papa\AppData\Roaming\Microsoft Excel 97-2003.ADR
2014-08-20 13:05 - 2014-08-20 15:45 - 0000680 _____ () C:\Users\Papa\AppData\Local\d3d9caps.dat
2014-08-20 13:18 - 2015-06-30 20:38 - 0130560 _____ () C:\Users\Papa\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2015-02-14 21:37 - 2015-02-14 21:37 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
2014-12-30 22:55 - 2015-02-15 00:35 - 0012172 _____ () C:\ProgramData\NanoLog001.log
C:\Users\Papa\AppData\Local\Temp\avgnt.exe
AlternateDataStreams: C:\ProgramData\TEMP:6DDED7D9
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Hello Kevin,

Thank you for helping me. Much appreciated.

 

Concerning Facebook, I've noticed that an app I didn't installed, appeared in the app list.  It couldn't be even blocked. So I disabled all apps.

When I enabled lateron the app platform again, all my app were gone but after closing and opening FB, one single app appeared in the list again. It was named Samsung Mobile or Sony Xperia or HTC (I dont have Sony or Samsung PC/Phone/Tablet) and at the same time I saw in my activity report that a message with a porn-link was send to some or all friends.

 

Attached you'll find the requested logfiles.

 

Let me know the next steps.

 

Thanks

Henry.

 

AdwCleanerS1.txt

Fixlog.txt

JRT.txt

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Your FB profile may have been compromised, you should change your FB password and remove all apps you did not authorize.

Let's take a fresh look.

Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply.

Be sure to let me know how things are running?

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I've change password again in FB. As I did earlier I'm afraid this will be not enough to solve the issue. The apps platform still disabled as I'm afraid that enabling it would trigger again those unwanted messages.

 

I have also noticed that the windows updates fail recently and can't be installed.

 

Attached the new log files.

FRST.txt

scan_150723-201926.txt

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Hi,

App were deleted in Facebook as I disabled apps platform. I've changed also platform.

I wanted to a test some minutes ago and enabled the app platform again. After some login - logout the app sony xperia appeared and in the activity log I saw that a message with tag / porn was send.  I've removed message and disable app platform again.

 

Concerning window updates. I received error code 80070490 . I run the MicrosoftFixit.wu.Run but without result. The log mentioned  : windows update error 0x80070490 : not repaired and Problems with installing recent updates : not repaired

 

It looks severe. I've also a smartphone and netbook could they be involved also in the FB problem?

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Hi Kevin,

Thanks for the link.

1. I've ran the fike checker : no integrity violation was found.

2. Ran also system update raediness tool for windows vista : this was installed.

Unfortunately, the updates I received by Windows Update still failed.

 

Also the Fb issue isn't resolved. I think there may be a link between both.

 

What to do next? Format all and reinstall ? I've read some viruses nevertheless can survive this.

Thanks

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Let's try a different tool.

 

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
  • Close all programs and disconnect any USB or external drives before running the tool.
  • Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
  • Attach the RogueKiller report to your next reply.
  • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
  • The highest number of [X], is the most recent Scan
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The RogueKiller log didn't turn up anything of interest.

 

Time to dig a little deeper into the system.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
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Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the below code in to the text box in the program

    Note: When you run the script, your PC will be restarted

    begin
     DeleteService('ggrnit');
     DeleteFile('ggrnit.sys','32');
     DeleteFile('C:\Windows\system32\Tasks\{4F1B7193-15E4-40FC-9D20-D3A1981DE71A}','32');
     DeleteFile('C:\Windows\system32\Tasks\{CAD97FC0-B090-434A-A303-1E9F8BC49114}','32');
    ExecuteSysClean;
    RebootWindows(true);
    end.
  • Click Run
  • Restart your PC if it doesn't do it automatically.
Attach a fresh AVZ log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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I mentionned earlier that by disabling the app platform I thoughed the sending of messages could be stopped. However yesterday I discovered that dispites this, as soon as I logged in, a message was sent. This was before I applied the script you send me but also after executing the script the same thing happened.  Also the windows updates fail again.

 

Attached the new log file 

virusinfo_syscheck.zip

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Your system does not appear to be infected. If the message is being sent from your Facebook account then the account it self is compromised. Everything related to your FB account is stored and maintained on FB servers. Very little that is FB related is every stored on your computer locally, and that is mainly cookies.

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

    See HERE for help

  • Double click on Combo-Fix & follow the prompts.
When finished, ComboFix will produce a log.

NOTE:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

3. If you get a message that states "illegal operation attempted on a registry key that has been marked for deletion" restart your computer.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
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I tested FB today after the combofix run. At first sight nothing unwanted happened so far. I also enabled app platform : fingers crossed :-)

I will let you now on monday how the things are running.

Windows Updates still don't install but seems to be another technical problem.

 

Attached combofix log files, one just after the run, the second after restart due to  "illegal operation " - message.

ComboFix.txt

ComboFix(2).txt

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Too optimistic I was, just after previous message, I logged in again to FB and saw on my activity list that I had shared a link (to porn movie) which I didn't.

In the setting I saw again that sony xperia app. I've deleted message and app and disabled app platform again.

 

Before the messages were that friends were tagged, now it was a link that was shared.

 

I could easily live without FB but i'm not sure closing FB would solve the problem as the virus may collect other data.

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Anything and everything that has anything to do with your FB account cannot be corrected with any of the tools I am having you use. It is associated with you FB account and that will never be stored anywhere on your computer.

Your Facebook account is compromised. You must disable and delete every single app that you have given permission to access your Facebook account, reset you FB password to a strong password.

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I have already changed several times my password and apps are deleted and platform disabled. It is really weird that as I enabled the apps platform an app appears disguised as "samsung mobile" or "sony xperia" appears (it may not be really an app as I can't block it).

 

I thank you very much for your time and help but before closing down FB, one last question : 

 

As I used FB sometimes on my netbook (win8.1), the infection could maybe there?  Could I send you the logfiles (emsisoft and FRST) ?

( I had FB app also on my phone but I did a factory reset)

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You as a specialist can't find anything this topic may be closed unsolved.

I dont count on a answer from FB as Mark "Sucker"berg is only interessed in earning more money : changing password and installing virusscanner is in my case not the solution.

Probably I will close down in a few days my account.

 

Many thanks Kevin,  for you time and help on this case, unfortunately without result.

 

Best regards,

Henri.

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Thread Closed

Reason: Unresolved

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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