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Hi I have a windows 7 32 bit with  intel core i3 cpu. last week, while scanning my comp with emmisoft anti malware, I found reg keys after the malware scan. I decided to quarantine them since I don't know how to deal with it. I searched the web,then found the manual instructions in this forum. It's still in the quarantine area. I did a scan of EEK and Farbar Recovery Scan Tool. I also attached the quarantined log of the emmisoft anti malware named as quarantine.  Here are the logs. Please help. Thank you very much.






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Do the following:


Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM\...\Policies\Explorer: [NoControlPanel] 0
HKLM\Software\Policies\Microsoft\Windows NT\SystemRestore: [DisableSR/DisableConfig]  <===== ATTENTION
HKU\S-1-5-21-1094267035-4049411560-3114852990-1000\...\Run: [AdobeBridge] => [X]
HKU\S-1-5-21-1094267035-4049411560-3114852990-1000\...\Run: [jTNIGvyiwfxUlB] => C:\ProgramData\jTNIGvyiwfxUlB.exe
HKU\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [AdobeBridge] => [X]
HKU\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [jTNIGvyiwfxUlB] => C:\ProgramData\jTNIGvyiwfxUlB.exe
Toolbar: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -  No File
2011-05-09 03:16 - 2011-05-09 03:17 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{03579C60-5DC8-42EE-8C7D-359D5E9AB2F6}
2011-09-28 14:49 - 2011-09-28 14:49 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{0E472B02-08F7-482E-97F6-6887A7F4154A}
2011-11-01 16:23 - 2011-11-01 16:23 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{10AFDA36-725F-402D-B2E0-D1530F8D41C2}
2011-11-17 16:42 - 2011-11-17 16:42 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{2FF8F7E2-FD64-4BC6-BB07-C8D9E648BAD3}
2011-11-18 22:21 - 2011-11-18 22:21 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{4B945C73-97A1-4132-BA6E-6941E1D56C18}
2011-08-13 21:45 - 2011-08-13 21:45 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{4C64641B-808D-4A36-9FD5-60A16D3F8857}
2011-06-04 11:47 - 2011-06-04 11:47 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{5E1E58EA-4AFC-490B-B1B0-46B086F06F20}
2011-11-29 14:19 - 2011-11-29 14:19 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{695695F8-8E16-4CF9-BDA6-86A5BA199A49}
2011-12-01 01:41 - 2011-12-01 01:41 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{6AB7D757-4F27-439B-815D-0EBCBABCBA71}
2011-12-13 16:22 - 2011-12-13 16:22 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{84E2512F-0FAD-47DA-83EE-6A975C5F708E}
2011-12-19 13:50 - 2011-12-19 13:50 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{9130074F-04C2-4AB5-A2FC-E025508CF23F}
2011-05-16 13:44 - 2011-05-16 13:44 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{ABCEAE4A-871F-4F50-8F55-D34F513B7980}
2011-05-05 09:08 - 2011-05-05 09:08 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{CFD5BE32-93DB-4D12-992F-876576CDD8A8}
2011-08-11 14:13 - 2011-08-11 14:13 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{D9D88F5E-47B8-46D1-A89B-779A422616E9}
2011-06-21 13:24 - 2011-06-21 13:24 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{DB69243E-2F41-4D5A-9B9F-3A0B8432FFD7}
2011-05-01 04:47 - 2011-05-01 04:47 - 0000000 _____ () C:\Users\nic j melycan\AppData\Local\{F3118295-2C82-4E64-8227-6CE838BE59AE}
2011-06-17 19:09 - 2011-06-17 19:09 - 0000336 _____ () C:\ProgramData\29023992
2010-01-19 19:09 - 2010-01-19 19:10 - 0000109 _____ () C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
2010-01-19 19:08 - 2010-01-19 19:08 - 0000106 _____ () C:\ProgramData\{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}.log
2010-01-19 19:05 - 2010-01-19 19:06 - 0000105 _____ () C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log
2010-01-19 19:09 - 2010-01-19 19:09 - 0000110 _____ () C:\ProgramData\{B7A0CE06-068E-11D6-97FD-0050BACBF861}.log
2010-01-19 19:05 - 2010-01-19 19:05 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
2010-01-19 19:06 - 2010-01-19 19:08 - 0000110 _____ () C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log
2011-06-17 19:09 - 2011-06-17 19:10 - 0000176 _____ () C:\ProgramData\~29023992
2011-06-17 19:09 - 2011-06-17 19:10 - 0000144 _____ () C:\ProgramData\~29023992r
C:\Users\nic j melycan\AppData\Local\Temp\avgnt.exe
C:\Users\nic j melycan\AppData\Local\cre
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{06EEE834-461C-42C2-8DCF-1502B527B1F9}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{08244EE6-92F0-47F2-9FC9-929BAA2E7235}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{0968E258-16C7-4DBA-AA86-462DD61E31A3}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{1F486A52-3CB1-48FD-8F50-B8DC300D9F9D}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{4516CEE1-97DA-4030-A444-2D8E296B96B6}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{6F237DF9-9DDB-47AD-B218-400D54C286AD}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{76765B11-3F95-4AF2-AC9D-EA55D8994F1A}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{7B8A2D94-0AC9-11D1-896C-00C04FB6BFC4}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{942BC614-676C-464E-B384-D3202AAA02DA}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{9AE343CB-BA45-4618-AF6A-0230EE6FC793}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{D9144DCD-E998-4ECA-AB6A-DCD83CCBA16D}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{F5D1CF73-C196-48F8-AAAC-B9181E22B4E6}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1094267035-4049411560-3114852990-1000_Classes\CLSID\{FBF23B40-E3F0-101B-8488-00AA003E56F8}\InprocServer32 -> no filepath
Task: {99483ADA-BDBD-4A42-A1BF-5197BC854CC7} - System32\Tasks\{E657754C-94DF-4BCA-AE33-484EA0797D07} => C:\Users\nic j melycan\Downloads\iTunesSetup.exe
Task: {9C2893DD-7FFD-425B-B9FE-DAAAB1C030EE} - \Scheduled Update for Ask Toolbar No Task File <==== ATTENTION
Task: {F113DBA3-76CF-4A57-9FF8-9A973780638E} - \BackgroundContainer Startup Task No Task File <==== ATTENTION
AlternateDataStreams: C:\ProgramData\Temp:0A8E2C33
AlternateDataStreams: C:\ProgramData\Temp:4CF61E54
AlternateDataStreams: C:\ProgramData\Temp:A42A9F39
AlternateDataStreams: C:\ProgramData\Temp:A66A990E
AlternateDataStreams: C:\ProgramData\Temp:ABE89FFE
AlternateDataStreams: C:\ProgramData\Temp:E1F04E8D
AlternateDataStreams: C:\ProgramData\Temp:E9EB8C3A
HKU\S-1-5-21-1094267035-4049411560-3114852990-1000\Software\Classes\.exe: exefile =>  <===== ATTENTION
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.
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You can safely delete the the items that are quarantined.


I would need these 2 files to figure out what is causing the crashes.

Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
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Every time I click a windows folder, it doesn't open in the same window even if in the folder and search options, the setting is open in the same window is clicked. Sometimes, when I update through windows update, when prompted to restart, it doesn't restart, instead, it crashes. Also, I experience crashes when in an internet session. Here are the logs.




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Looks like the crash is being caused by the 32-bit EPP driver.

I am going to have you delete the EEP32 driver.

  • click on the Start button.
  • Go to All Programs.
  • Go to Accessories.
  • Right-click on Command Prompt and select Run as administrator.
  • Type in sc delete epp32 and then press Enter on your keyboard.
  • Restart your computer.
Emsisoft will reload the driver will it loads at Windows start.
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You can safely delete the following detections:

Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-2\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-1094267035-4049411560-3114852990-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-2\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Setting.DisableRegistryTools (A)
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Um,I have a question, earlier yesterday, after my session crashed, I attempt to run my laptop so I could continue my session. During my attempt, after the windows logo flash, the system in't seem to work for it only shows black screen. I experienced this several times, the I noticed, once, it prompted me to choose to run in normal mode or in safe mode. I chose safe mode, then the system seemed to run because it ran during that mode. Then I shut it down, and hoped to run in the normal mode but it didn't. So, I tried the f2 then f8 mode. Its I ran the diagnostic  and asked me to system restore. Then it worked. What could be the cause of it? Is it because of the disable registry tools that emsisoft detected? Anyway, here's the latest minidump. it's dated 9/1//15. Thank you for your patience and help. I am a rookie when it comes to these kind of things. I appreciate the time.


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The removal of the disable registry entries would have nothing to do with the crash. The mini dump indicates the there is either a problem with Winlogon or the CSRSS user mode subsystem.

Is the system booting properly after the system restore?

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I am going to have you erset several areas of Windows to there defaults.

Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

This tool will need to be run in Safe Mode.

  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Repairs tab on the far right.
  • Click the Start button (bottom right)

    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Register System Files
    • Repair WMI
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Repair Proxy Settings
    • Repair Windows Updates
    • Repair Volume Shadow Copy Service
    • Repair MSI (Windows Installer)
    • Repair Windows Safe Mode
    • Restore Important Windows Services
    • Set Windows Services To Default Startup
    Note: Leave everything else unchecked
  • Put a checkmark in Restart System When Finished
  • Now click the Start button (bottom right)
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Thread Closed

Reason: Lack of Response

PM either Kevin, Elise, or Arthur to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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I see some evidence in your logs Norton antivirus was installed on your computer. Are you still using this? In some cases old installations can cause problems.


If not, please run the Norton uninstaller. You can download it from here: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us


Let me know if the problems still persist after running this.

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