Update causes internet connectivity crash

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Dear Sir,
I was hoping to receive a reply from you to my msg copied below but as I have not, I would like to add that every 30-45 mins I keep getting the same warning :
"A computer restart is required to update the core component of Emsisoft Internet Security"
If I  obey the instruction, and restart my laptop, I am again having a red star on the task bar icon, and a "limited connectivity" message, so I I cannot connect to the internet.
Will you please advise.
By the way, I thought I had uninstalled the Emsisoft Internet Security program but I find it is once again installed!! SO I went to the Control panel to remove it, and when I clicked UNINSTALL, I got a msg:
Messages file "C:\Program files (x86)\Emsisoft Internet Security\unins000.msg"is missing. Please correct the problem or obtain a new copy of the program.
I need you to give me support asap.
Neither is the EIS program working properly nor can I uninstall it completely.


Just on 16 Aug I updated my Emsisoft program to the latest version.
I also noticed that the Firewall was noy ON, so I changed that in 'Settings'
Ever since that time I am having serious problems connecting to the internet.
The icon in my Task Bar indicates a red star with details "limited connectivity". In fact no email or browser can connect to the internet.
Initially I did not realize nor expect that the problem was with the update so I uninstalled and reinstalled the LAN Driver for my Toshiba Satellite running Windows 7 Ultimate.
That also had no effect. 
So I restored my laptop to an earlier restore point and the internet was OK. After I restarted the machine, I got a msg:
"A computer restart is required to update the core component of Emsisoft Internet Security"
When I restarted it again I got stuck with "limited connectivity"
After some time my computer was shut down. When I restarted it I got a msg:
"Emsisoft Protection
A major problem has prevented the application from starting. Emsisoft Security cannot connect to the service application. Please restart your computer and try again or contact Support if the problem persists"
Finally, I had to completely uninstall the Emsisoft Internet Security but still I was getting 'limited connectivity'  So I again RESTORED the computer to an earlier RESTORE point.
Now it is allowing me to connect to the internet, but my Emsisift Internet Security is UNINSTALLED.
 Please help.


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Please allow me to apologize for the slow response. ;)

Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop):

For 32-bit (x86) editions of Windows:

For 64-bit (x64) editions of Windows:Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version.
  • Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator).
  • When the tool opens click Yes for the disclaimer in order to continue using FRST.
  • Press the Scan button.
  • When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there).
  • Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  • The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.

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