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Windows Modules Installer service will not start

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While trying to find a solution to an issue on laptop with Windows 7 Home Premium SP1.

 

Part of the troubleshooting and solution required me to confirm if Windows Modules Installer (WMI) had Startup set to Automatic.

 

I did that, and then thought I should try to start the service but I was met with an unexpected response.

 

Windows could not start the Windows Modules Installer service on Local Computer.
Error 225: Operation did not complete successfully because the file contains a virus.

 

(See attached Graphic for exact windows prompt)

 

The properties dialogue for the executable is C:\Windows\servicing\TrustedInstaller.exe

 

So, I ran a Scan Using Emsisoft Internet Security V.10.0.0.5641 and it came back clean.

 

Any assistance would be appreciated.

 

Edit: I later did a scan with MalwareBytes Rootkit Revealer and nothing was revealed.

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Hello, 

The first things I would try here are running the system file checker (sfc /scannow) and review the logfile afterwards as well as uploading the file to http://www.virustotal.com

 

If those don't resolve or clarify the problem, you can follow the steps here and post your logs in the appropriate forum.

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Thanks Elise;

 

Sorry I did not notice this came in last week. I will try these and report back when I get some time....maybe, just maybe, when the kids are back to school! (just Kidding, I should find time next week.)

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