gemarcellus 0 Posted August 21, 2015 Report Share Posted August 21, 2015 file location C:\Windows\Syswow64\GWX\GWX.exe unable to delete Win 7 Dell laptop unable to connect to internet unable to update emsisoft - unable to copy directory over from updated emsisoft machine Addition_21-08-2015_13-15-25.txt FRST_21-08-2015_13-15-25.txt scan_150813-170258.txt Link to post Share on other sites
Kevin Zoll 309 Posted August 25, 2015 Report Share Posted August 25, 2015 Hello, Do the following: Download AdwCleaner and save it on your desktop. Close all open programs and Internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on the Scan button. After the scan has finished, click on the Clean button. Confirm each time with OK. You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer. Download Junkware Removal Tool and save it on your desktop.Run the tool by double-clicking it. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. Copy the below code to Notepad; Save As fixlist.txt to your Desktop.AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll => C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll File not found AppInit_DLLs-x32: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll => "C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll" File not URLSearchHook: HKLM-x32 - (No Name) - {93ec97bf-fe43-4bca-a735-5c5d6a0a40c4} - No File SearchScopes: HKLM-x32 -> DefaultScope {006ee092-9658-4fd6-bd8e-a21a348e59f5} URL = hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=83869ddb-48f7-78b5-8c86-d0663e81e3d8&searchtype=ds&q={searchTerms}&installDate=08/11/2013 SearchScopes: HKLM-x32 -> {006ee092-9658-4fd6-bd8e-a21a348e59f5} URL = hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=83869ddb-48f7-78b5-8c86-d0663e81e3d8&searchtype=ds&q={searchTerms}&installDate=08/11/2013 SearchScopes: HKU\S-1-5-21-3527994650-2982147273-2022769548-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = BHO-x32: No Name -> {93ec97bf-fe43-4bca-a735-5c5d6a0a40c4} -> No File Toolbar: HKLM - Snap.Do - {ae07101b-46d4-4a98-af68-0333ea26e113} - C:\Windows\system32\mscoree.dll [2010-11-20] (Microsoft Corporation) Toolbar: HKLM-x32 - Snap.Do - {ae07101b-46d4-4a98-af68-0333ea26e113} - C:\Windows\SysWOW64\mscoree.dll [2010-11-20] (Microsoft Corporation) Toolbar: HKU\S-1-5-21-3527994650-2982147273-2022769548-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File Toolbar: HKU\S-1-5-21-3527994650-2982147273-2022769548-1000 -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File Toolbar: HKU\S-1-5-21-3527994650-2982147273-2022769548-1000 -> No Name - {93EC97BF-FE43-4BCA-A735-5C5D6A0A40C4} - No File Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - No File Winsock: Catalog9 01 C:\Windows\system32\Sendori.dll File not found Winsock: Catalog9 02 C:\Windows\system32\Sendori.dll File not found Winsock: Catalog9 03 C:\Windows\system32\Sendori.dll File not found Winsock: Catalog9 04 C:\Windows\system32\Sendori.dll File not found Winsock: Catalog9 15 C:\Windows\system32\Sendori.dll File not found 2013-04-04 22:03 - 2013-04-04 22:03 - 4126720 _____ () C:\Program Files (x86)\GUT5311.tmp 2014-03-23 13:07 - 2014-04-01 00:34 - 0000127 _____ () C:\Users\Kelsey\AppData\Roaming\WB.CFG 2014-07-23 19:07 - 2014-09-12 23:42 - 0005632 _____ () C:\Users\Kelsey\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini C:\Windows\Tasks\UpdaterEX.job C:\Windows\System32\dmwu.exe C:\Windows\System32\ljkb\stij.exe) C:\Windows\System32\ljkb Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{C1F5E799-B218-4C32-B189-3C389BA140BB}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{F60C9408-3110-4C98-A139-ABE1EE1111DD}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{C1F5E799-B218-4C32-B189-3C389BA140BB}" /f Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{F60C9408-3110-4C98-A139-ABE1EE1111DD}" /f Task: {5A344DF3-AFF6-4776-A3E6-4789633499DE} - \SidebarExecute -> No File <==== ATTENTION Task: {EEC1C435-1FF5-4A77-8E8A-72A72770F74A} - System32\Tasks\UpdaterEX => C:\Users\Kelsey\AppData\Roaming\UPDATE~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION Task: C:\Windows\Tasks\UpdaterEX.job => C:\Users\Kelsey\AppData\Roaming\UPDATE~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTIONClose Notepad.NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version. Link to post Share on other sites
gemarcellus 0 Posted August 28, 2015 Author Report Share Posted August 28, 2015 thanks so much - at least i can get online and update i followed your instructions, then updated emisoft then ran scan all logs attached - so am i good? scan_150827-191736.txt Fixlog.txt JRT.txt AdwCleanerC1.txt Link to post Share on other sites
gemarcellus 0 Posted August 28, 2015 Author Report Share Posted August 28, 2015 i was able to uninstall macafee - but AVG wont uninstall - any ideas? Link to post Share on other sites
Kevin Zoll 309 Posted August 28, 2015 Report Share Posted August 28, 2015 You can get the AVG removal tool from AVG at: http://www.avg.com/us-en/utilities Link to post Share on other sites
Kevin Zoll 309 Posted August 28, 2015 Report Share Posted August 28, 2015 You can have EEK safely delete the following: Value: HKEY_USERS\S-1-5-21-3527994650-2982147273-2022769548-1005\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Deleted: Setting.DisableTaskMgr (A) Value: HKEY_USERS\S-1-5-21-3527994650-2982147273-2022769548-1005\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Deleted: Setting.DisableRegistryTools (A) Link to post Share on other sites
Kevin Zoll 309 Posted August 31, 2015 Report Share Posted August 31, 2015 Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread. Link to post Share on other sites
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