100PIER Posted August 24, 2015 Report Share Posted August 24, 2015 Hi, I can't install EIS on my W10 x64 PC because the file 'fwtdi64.sys' remains locked: Emsisoftclean reports "all cleaned": but it fact does 'forget' to clean this file: How long time i have to use Anti Malware instead of Internet Security on my W10 PCs ? When EIS will be fully tested to be installed on any W10 PC ? Rgds Link to comment Share on other sites More sharing options...
Christian Peters Posted August 24, 2015 Report Share Posted August 24, 2015 Hello, Would it be possible to get access to your system via remote desktop solutions like TeamViewer to further debug the problem? Link to comment Share on other sites More sharing options...
100PIER Posted August 24, 2015 Author Report Share Posted August 24, 2015 Yes, I have teamviewer v10.0 installed. When do you contact me ? Link to comment Share on other sites More sharing options...
Christian Peters Posted August 24, 2015 Report Share Posted August 24, 2015 Hello, please take a look in your PM (Personal Message) box. Link to comment Share on other sites More sharing options...
100PIER Posted August 24, 2015 Author Report Share Posted August 24, 2015 done, and replied you Link to comment Share on other sites More sharing options...
Christian Peters Posted August 24, 2015 Report Share Posted August 24, 2015 Hello, Please tell me the TeamViewer ID and the Password via the PM (personal message). Link to comment Share on other sites More sharing options...
100PIER Posted August 24, 2015 Author Report Share Posted August 24, 2015 Hi, After the tests done we see a conflict between Anti-Malware and EIS applications about this locked "fwtdi64.sys" file. To succeed to install EIS seems you should have first to uninstall Anti-Malware, then reboot, then check this fwtdi64.sys is no longer in the PC, then install EIS.. Link to comment Share on other sites More sharing options...
fax Posted August 25, 2015 Report Share Posted August 25, 2015 Actually I see the same in my system, uninstalling EIS will always leave this file behind. It can't be deleted... Only by renaming it and deleting during boot. Link to comment Share on other sites More sharing options...
Christian Peters Posted August 26, 2015 Report Share Posted August 26, 2015 Hello, thank you for the feedback. We will take a look on this issue soon as possible. Link to comment Share on other sites More sharing options...
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