fwtdi64.sys file not be uninstallable, EIS can't be installed on a W10 PC

[100PIER 0]

Hi,

 

I can't install EIS on my W10 x64 PC because the file 'fwtdi64.sys'  remains locked:

Download Image

 

Emsisoftclean reports  "all cleaned":

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but it fact does 'forget' to clean this file:

Download Image

 

How long time i have to use Anti Malware instead of Internet Security  on my W10 PCs ?

 

When EIS will be fully tested to be installed on  any W10 PC ?

 

Rgds

[Christian Peters 99]

Hello,

 

Would it be possible to get access to your system via remote desktop solutions like TeamViewer to further debug the problem?
 

[100PIER 0]

Yes, I have teamviewer v10.0 installed.

When do you contact me ?

[Christian Peters 99]

Hello,

 

please take a look in your PM (Personal Message) box.

[100PIER 0]

done, and replied you

[Christian Peters 99]

Hello,

 

Please tell me the TeamViewer ID and the Password via the PM (personal message).

[100PIER 0]

Hi,

After the tests done we see a conflict between Anti-Malware and EIS applications about this locked  "fwtdi64.sys" file.

To succeed to install EIS seems you should have first to uninstall Anti-Malware, then reboot, then check this fwtdi64.sys is no longer in the PC, then install EIS..

 

[fax 1]

Actually I see the same in my system, uninstalling EIS will always leave this file behind.

It can't be deleted... Only by renaming it and deleting during boot.

[Christian Peters 99]

Hello,

 

thank you for the feedback. We will take a look on this issue soon as possible.