DRM

EIS Fails to Load; Cannot Connect to Service Application

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   Recently, after a Windows 10 Upgrade that I did not request failed to load, I started receiving a message that a major problem prevented EIS from loading, and that ES cannot connect to the service application.  I also had to restart my system several times.  A screen capture of the message is attached.

 

   To have AV protection, I activated MS Security Essentials, but of course I prefer EIS.  I had hoped the problem would resolve itself with subsequent upgrades, but that has not occurred.

 

   I have not tried uninstalling and reinstalling EIS.

 

 To help the service process along, I am also attaching the FRST.txt  file created after I downloaded and ran that tool.  It did not produce the ADDITION.txt file.

 

Thank you,

 

DRM

FRST.txt

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One of the drivers required by Emsisoft Internet Security is missing according to the FRST log. Doing the following should resolve the issue:

  • Uninstall Emsisoft Internet Security.
  • Restart your computer twice.
  • Download and reinstall Emsisoft Internet Security from this link.

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