Theoretical Posted August 27, 2015 Report Share Posted August 27, 2015 I recently un installed Emsisoft Internet Security to go back to Emsisoft Anti Malware but every time I run the setup for Emsisoft Anti Malware I get a message saying I have Emsisoft Internet Security currently installed so i'm contacting the support as I have been told in the error message. Link to comment Share on other sites More sharing options...
Christian Peters Posted August 27, 2015 Report Share Posted August 27, 2015 Hello, please download our cleaning utility from http://tmp.emsisoft.com/fw/emsiclean.exeto your desktop. Then please run the emsiclean.exe. Now please read and confirm the Disclaimer. Then press only Close Emsisoft Clean. Now on your desktop there is a logfile "EmsiClean_Date_Time". Attach this file to the topic please. You can attach files to the topic via the More Reply Options (button right below) section. Link to comment Share on other sites More sharing options...
Theoretical Posted August 27, 2015 Author Report Share Posted August 27, 2015 Thank you for your quick response and help the text document has been attached. EmsiClean_2015.08.27_13.03.39.txt Link to comment Share on other sites More sharing options...
Christian Peters Posted August 27, 2015 Report Share Posted August 27, 2015 Hello, from the log it looks like you already deleted all old EAM traces. After a computer restart you are able now to reinstall Emsisoft Anti-Malware? Link to comment Share on other sites More sharing options...
Theoretical Posted August 27, 2015 Author Report Share Posted August 27, 2015 Yes everything is now working, thank you Link to comment Share on other sites More sharing options...
Christian Peters Posted August 27, 2015 Report Share Posted August 27, 2015 Hello, ok and thank you for the feedback.If you have any more questions or problems, just let us know. Link to comment Share on other sites More sharing options...
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