there is an errror contact support

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Is it the "internal processing error"? Or does the error say something about a "computer resource problem"? If not, then does it perhaps say something about not being able to connect to the service?

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Just a suggestion: Try disabling Surf Protection. I've had such warnings before, too. Not if Surf Protection is off.

I don't expect that will help in this case. Especially since we don't yet know what error message they are seeing. ;)

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