Need help with Gen.trojan!ik removal

[Ty6977 0]

Need help with removal of this malware.

It has diabled hijakfree and after 24 hours of battle, I still cannot get IseeyouXP to complete a scan. I was able to perfomr the A2 deep scan.

Please advise.

Thanks,

Ty

a-squared Anti-Malware - Version 4.5

Last update: 10/2/2009 4:55:55 PM

Scan settings:

Scan type: Deep Scan

Objects: Memory, Traces, Cookies, C:\

Scan archives: On

Heuristics: Off

ADS Scan: On

Scan start: 10/3/2009 10:54:01 AM

[1508] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1552] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1844] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1944] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[212] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[304] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[772] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[912] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[984] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1004] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1124] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1596] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[1356] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[3196] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[2448] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[724] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[3928] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

[4556] \\?\globalroot\Device\__max++>\79891AD8.x86.dll detected: Gen.Trojan!IK

Scanned

[Kevin Zoll 307]

Download to your Desktop Win32kDiag.exe by AD.

Run Win32kDiag

It will save a report on the Desktop (Win32kDiag.txt).

Attach that report on your next reply.

[Ty6977 0]

Download to your Desktop Win32kDiag.exe by AD.

Run Win32kDiag

It will save a report on the Desktop (Win32kDiag.txt).

Attach that report on your next reply.

Thank you. I missed that in the instructions. Here it is.

[Kevin Zoll 307]

Move Win32kDiag to the Desktop. Instructions must be followed implicitly. If everybody saves things where they want, then all of the Command Line Instructions (CLI) as prewritten will fail to execute, because the executable was not saved where instructed.

-----------------------------------------------------------

Open notepad

Copy and Paste the below lines of code to notepad:

@echo off
copy C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe c:\helpsvc.exe

Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop.

Double-click on fixes.bat to execute it.

-----------------------------------------------------------

Download Avenger from -->> HERE <<-- and unzip to your desktop.

• Run Avenger
  
• Read the prompt that appears, and press OK
  
• Copy & paste the following text in Input script Box:
  

  Files to move:
  C:\helpsvc.exe | C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

  
  Then click "Execute".
  

• You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot.
  Note: It is possible that Avenger will reboot your system TWICE.
  
• Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open. Please paste that log here in your next post.

-----------------------------------------------------------

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

-----------------------------------------------------------

Post fresh logs for:

• Avenger (C:\avenger.txt)
  
• a-squared Free
  
• ISeeYouXP
  
• HiJackFree

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[Ty6977 0]

I ran the Avenger and upon restart I continually get the message that NT Authority\System is shutting down, error code 1073741482, will restart in one minute. It just continually repeats this cycle over and over.

Any advice?

[Kevin Zoll 307]

Do the following:

Click Start > Run

Type shutdown -a

Click OK

-----------------------------------------------------------

Download to the Desktop:

- SUPERAntiSpyware Free Edition

- Malwarebytes' Anti-Malware

-----------------------------------------------------------

Using SAS

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
  • If you get a message like SuperAntiSpyware.exe is not a valid Win32 application then try renaming SuperAntiSpyware.exe to SAS.EXE and see if it will run. This error message often occurs due to malware trying to block the installation.

  [*]An icon will be created on your desktop. Double-click that icon to launch the program.

  [*]If you get an error message like The System Administrator has set policies to prevent this installation then see this possible fix which will help for some versions of Windows http://www.superantispyware.com/supportfaqdisplay.html?faq=50

  [*]If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". ( If you encounter any problems while downloading the updates, manually download and unzip them from here.)

  [*]The first time you run it, it will ask you whether you want to Enable Automatic Update Checking. This is enabled by default. Since so many people come here complaining about slow start up, I suggest that you disable this now. If you later decide to keep SAS, you should enable automatic updating to make sure you are always up to date.

  [*]On the next form, you should allow diagnostic reports to be sent but this option is up to you.

  [*]On the next form fro Home Page protection, you should select Do Not Protect . We do this at this time because we do not want anything to get in the way of cleanup. Since are coming here for malware removal, your home page could be currently set to a malware link and we don't want to block fixing of it.

  [*]Now physically unplug your cable to the internet (even if you have dial-up, unplug modem)

  [*]In SUPERAntiSpyware under Configuration and Preferences, click the Preferences button.

  [*]Click the Scanning Control tab.

  [*]Under Scanner Options make sure that only the following are Unchecked ( make sure all others are checked ):

  • Scan only know file types
    
  • Scan for tracking cookies
    
  • Display scan option in Explorer context (right click) menu

  [*]Click the "Close" button to leave the control center screen.

  [*]Back on the main screen, under Scan for Harmful Software click Scan your computer.

  [*]On the left, make sure you check C:\Fixed Drive and any other Fixed Drives in your PC.

  [*]On the right, under Complete Scan, choose Perform Complete Scan.

  [*]Click "Next" to start the scan. Please be patient while it scans your computer.

  • NOTE: If you get a blue screen type crash when trying to run the scan then after reboot, configure the below options and rescan
    
  • Run SuperAntiSpyware
    
    • In SUPERAntiSpyware under Configuration and Preferences, click the Preferences button.
      
    • Click the Scanning Control tab.
      
    • Under Scanner Options uncheck the below two options
      
      • Use Kernel Direct File Access (recommended)
        
      • Use Kernel Direct Registry Access (recommended)

    [*]Then try doing a new Complete. If it still crashes, just skip SUPERAntispyware and continue with the other instructions. If the scan runs, continue on with the below steps.

  [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".

  [*]Make sure everything has a checkmark next to it and click "Next".

  [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.

  [*]If asked if you want to reboot, click Yes.

  [*]Reboot into normal Windows boot mode

  [*]Now plug your cable to the internet back in.

  [*]At this point if you run into any problems where your internet connection appears to be broken, perform the below sub steps otherwise skip to the next main step about getting the log from SUPERAntiSpyware:

  • Click on the Repairs Tab.
    
  • Click on Repair broken Network Connection (WinSock LSP Chain)
    
  • and then click on Perform Repair

  [*]To retrieve the removal information ( the log )after reboot, launch SUPERAntispyware again.

  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Although the logs are automatically save in a folder for SUPERAntiSpyware, you may want to save the log somewhere you can easily locate it. We suggest using an informative filename like SASlog.txt
    
  • Please attach the Scan Log results to your next reply whether it finds anything or not. This way we no that the correct updated version of the program has been run.

  [*]Click Close to exit the program.

-----------------------------------------------------------

Using MBAM

Double-click mbam-setup.exe and follow the prompts to install the program. Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version.

• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When completed, a log will open in Notepad. Save the log to a convenient location, you will be posting the log later.

-----------------------------------------------------------

Post fresh logs for:

• Avenger (C:\avenger.txt)
  
• SUPERAntiSpyware (C:\combofix.txt)
  
• Malwarebytes' Anti-Malware (C:\combofix.txt)
  
• a-squared Free
  
• ISeeYouXP
  
• HiJackFree

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[Ty6977 0]

I cannot get it to stop cycling this way. All it does is restart over and over again. I never get to log in at all.

Edit- I finally got it to start up!

[Kevin Zoll 307]

I'm going to have you do something that normally isn't advised for the tool, I am about to have you download and use.

Boot to Safe Mode with Networking

Download to your Desktop

- ComboFix by sUBs from >> Geeks2Go <<

Save as AvoidTDSS.exe during the download. ComboFix must be renamed before you download to your Desktop

Close ALL windows

Double click AvoidTDSS.exe follow the prompts

When finished, the program will produce a log

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet

Attach the ComboFix log

[Ty6977 0]

Here is the Combofix log, as requested.

[Kevin Zoll 307]

OK, now boot into Normal Mode and attach the logs from my earlier instructions.

[Ty6977 0]

•Avenger (C:\avenger.txt)

Attached

•SUPERAntiSpyware

Still will not run (permissions error)and will not let me rename as SAS either.

•Malwarebytes' Anti-Malware

Still will not run (permissions error)

•a-squared Free

Attached This is showing a different trojan now. I have not performed any action yet, awaiting your advice.

•ISeeYouXP

attached

•HiJackFree

Still will not run (permissions error)

[Kevin Zoll 307]

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

-----------------------------------------------------------

Run SAS and MBAM.

Attach both logs.

[Ty6977 0]

They still will not operate. Permissions error.

[Kevin Zoll 307]

Repair permissions:

Download to your Desktop

-->> Repair Permissions.exe <<-- self-extracting archive (117,015 bytes) - MD5: f4666e8f2acf6e1a12c655d56030d9e4

• Double-click Repair Permissions.exe to install Repair Permissions
  
• Double-click on !RUNME.BAT

You can safely ignore all errors.

-----------------------------------------------------------

Now try running SAS and MBAM

[Ty6977 0]

Shadow,

That did it. The scan ran clean.

Thank you very much for your patience on this. This was crippling me.

I cannot thank you enough.

TY

Like your new avatar.

[Kevin Zoll 307]

I've actually had that avatar for some time. Just started using it here.

Attach a fresh a-squared log, so I can have a look at it.

[Kevin Zoll 307]

Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread