Repeated Trojan.Ransomlock.G attacks are blocked by my Norton Security

[chrisma8 0]

Repeated Trojan.Ransomlock.G attacks are blocked by my Norton Security

 

I can not get the Trojan.Ransomlock.G....  That is found by the Norton Security Enterprise edition to stop being deleted and then come back... then deleted and then come back.

scan_151005-141538.txt

scan_151005-142539.txt

scan_151005-145022.txt

scan_151005-155051.txt

Addition.txt

FRST.txt

[Kevin Zoll 309]

Do the following:

Download AdwCleaner and save it on your desktop.

• Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on the Scan button.
• After the scan has finished, click on the Clean button.
• Confirm each time with OK.
• You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

  NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Run the tool by double-clicking it.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\RunOnce: [GrpConv] => grpconv -o
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%\System32\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
HKU\S-1-5-21-527237240-492894223-682003330-17785089\...\Policies\Explorer: [HideSCAHealth] 1
Toolbar: HKU\S-1-5-21-527237240-492894223-682003330-17785089 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\IPSFFPlgn => not found
2015-09-24 14:28 - 2015-09-24 14:28 - 00000000 ____D C:\Windows\{B7231620-E76C-4C8E-ADD5-594B1C9FF72F}
2015-09-14 08:46 - 2015-09-14 08:46 - 00000000 ____D C:\Users\mchristensen5\Desktop\WoW Settings.{ED7BA470-8E54-465E-825C-99712043E01C}
AlternateDataStreams: C:\ProgramData\TEMP:6DAA43DB

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[chrisma8 0]

Adwcleaner would not run in regular windows

Jrt would not run in regular windows

Frst64 would not run in regular windows

 

booted up in SafeMode than ran all 3 programs.  Log files are from the safe mode.

 

Symantec does keep running.

 

Thank you for helping.

AdwCleanerS6.txt

Fixlog.txt

JRT.txt

[chrisma8 0]

I am using windows 8.1

and   Symantec Endpoint Protection

[Elise 277]

Hello,

My name is Elise and I'll assist you until Kevin is back. Can you tell me please exactly when you receive those alerts (what are you doing, what program are you using)?

[chrisma8 0]

Hi,

 

Thanks for the message and help.  Tell Kevin Thanks for helping me.  after running the FRST64 and fixlist.txt that he created, I could run HitManPRO on boot up and now I am virus free !

At least it seems like all is back to normal.

 

Thanks again !

Mark.

[Kevin Zoll 309]

Mark,

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Download Delfix from here and save it to your desktop.

• Ensure Remove disinfection tools is checked.
• Also place a checkmark next to:
  • Create registry backup
  • Purge system restore
• Click the Run button.

When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• Click "Options" and choose "Advanced"
• Uncheck "Only delete files in Windows Temp folders older than 24 hours"
• Then go back to "Cleaner" and click the "RunCleaner" button.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Install and run the Secunia Personal Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[chrisma8 0]

Thanks again Kevin... 

 

Good-day.

Mark

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.