Theoretical

EIS Firewall Windows 10

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That depends on what you want to check. For inbound traffic (connections coming in from the Internet), you'd need to use a port scanner of some sort. If your Internet connection goes through a modem or router that has Network Address Translation (NAT), then you won't be able to do it the easy way, and will need to find a port scanner (such as nmap) than you can run from another computer on your local network.

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This seems a lot complicated than I expected, I bought EIS thinking everything would be ok and there wouldn't be any firewall issues. Is their any chance I would be able to get a refund for my product?

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I think you are fine. Problem normally is when you run simple tests like Gibsons Shields up you are actually testing the router. When I want to test the firewall I do it on my think pad and connect to my Verizon Hot Spot. No router, and EIS tests fine. Your safe. Pete

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She explained to me how she doesn't like the lack of features, she also keeps complaining how its different to what she's used to she says its hard to navigate, I was the one who gave her the money to buy it, I have even showed her how to navigate and use the features many times but she still seems unsatisfied so I told her I will request a refund (We both use the same licence). 

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Hmm lack of features...  I run several different programs besides Emsisoft, and test it against live malware.  It is always first to catch it.  That is the best feature in my book.

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