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help please: anniem's computer is infected


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Annie,

Do the following:

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

    NOTE: If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.
  • Run the tool by double-clicking it.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
HKU\S-1-5-21-1591581640-29113291-79772708-1001\...\Policies\Explorer: [NoSaveSettings] 0
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1591581640-29113291-79772708-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKU\.DEFAULT -> DefaultScope {7059F0F4-7870-4978-B429-413A71653D52} URL = 
SearchScopes: HKU\.DEFAULT -> {7059F0F4-7870-4978-B429-413A71653D52} URL = 
SearchScopes: HKU\S-1-5-21-1591581640-29113291-79772708-1001 -> DefaultScope {0F38AD20-855A-4B39-B070-09C2F8FF1A16} URL = hxxp://www-searching.com/search.aspx?s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5&site=shyosie&prd=set&q={searchTerms}
SearchScopes: HKU\S-1-5-21-1591581640-29113291-79772708-1001 -> {0F38AD20-855A-4B39-B070-09C2F8FF1A16} URL = hxxp://www-searching.com/search.aspx?s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5&site=shyosie&prd=set&q={searchTerms}
SearchScopes: HKU\S-1-5-21-1591581640-29113291-79772708-1005 -> DefaultScope {7059F0F4-7870-4978-B429-413A71653D52} URL = 
BHO: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> No File
FF NewTab: hxxp://www-searching.com/?site=shyosffdefault&prd=set&s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5
FF DefaultSearchEngine.US: Search Module
FF Homepage: hxxp://www-searching.com/?site=shyosffdefault&prd=set&s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5
FF HKLM-x32\...\Thunderbird\Extensions: [[email protected]] - C:\Program Files\McAfee\MSK => not found
CHR HomePage: Profile 1 -> hxxp://www-searching.com/?pid=s&s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5&vp=ch&prd=set
CHR StartupUrls: Profile 1 -> "hxxp://www-searching.com/?pid=s&s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5&vp=ch&prd=set"
CHR DefaultSearchURL: Profile 1 -> hxxp://www-searching.com/search.aspx?site=shyos&prd=set&q={searchTerms}&s=FAJzamobl015047,3ac8a0fa-ce7a-4da1-b543-13b40e2ed0b5
CHR DefaultSearchKeyword: Profile 1 -> www-searching.com
CHR DefaultSuggestURL: Profile 1 -> hxxp://api.searchpredict.com/api/?rqtype=ffplugin&siteID=8661&dbCode=1&command={searchTerms}
2015-10-19 08:12 - 2015-10-19 08:12 - 00003250 _____ C:\WINDOWS\System32\Tasks\{3DE738A2-4664-4AE7-8234-963FE9C2601E}
2015-10-19 07:42 - 2015-10-19 07:42 - 00003224 _____ C:\WINDOWS\System32\Tasks\{92F1711D-B7E3-4EBB-B824-9278C238B4C2}
2015-10-19 07:32 - 2015-10-19 21:33 - 00000290 _____ C:\WINDOWS\Tasks\One System CarePeriod.job
2015-10-19 07:32 - 2015-10-19 07:37 - 00000000 ____D C:\Users\Anne\AppData\Roaming\One System Care
2015-10-19 07:32 - 2015-10-19 07:32 - 00003406 _____ C:\WINDOWS\System32\Tasks\One System Care Run Delay
2015-10-19 07:32 - 2015-10-19 07:32 - 00003336 _____ C:\WINDOWS\System32\Tasks\One System Care Monitor
2015-10-19 07:32 - 2015-10-19 07:32 - 00002916 _____ C:\WINDOWS\System32\Tasks\One System CarePeriod
2015-10-19 07:32 - 2015-10-19 07:32 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\One System Care
2015-10-19 07:31 - 2015-10-19 07:31 - 00000000 ____D C:\Program Files (x86)\SwiftSearch_1.10.0.25
2015-10-19 07:30 - 2015-10-19 07:30 - 00000000 ____D C:\Users\Anne\AppData\Local\DeskBar
2015-10-16 23:30 - 2015-10-16 23:30 - 00000000 ____D C:\Users\Anne\AppData\Local\{8BAE8AD5-D3B7-466C-A9CB-A655F27B3A71}
2015-10-10 19:10 - 2015-10-10 19:10 - 00000000 __HDC C:\ProgramData\{8AF32939-989B-460A-8726-CA2C776032A1}
C:\ProgramData\Dell Click 2 Fix+-64-bit-V2546.exe
Task: {0E3FE0CB-DF9B-4448-964E-80E9C59AE995} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {169AAA07-9568-4124-8A8E-F48FE2A84342} - \PCDEventLauncherTask -> No File <==== ATTENTION
Task: {1BEC9FAB-B0A7-4F51-A125-CAC897EEFC43} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {52EDE0F9-BC26-4E0C-90A0-07D8DD70EBBE} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {536CB9AD-AF54-422D-802A-EA3DD59FA05A} - System32\Tasks\{00EDE3FE-800D-4F30-A7F3-D9C104393B05} => pcalua.exe -a E:\Setup.exe -d E:\
Task: {54611260-0CFD-4886-9241-613E07788A86} - System32\Tasks\{3DE738A2-4664-4AE7-8234-963FE9C2601E} => pcalua.exe -a "C:\Program Files (x86)\OneSystemCare\Uninstaller.exe"
Task: {578A8DBA-E840-402D-98FE-E7116ED1E156} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {759B352E-6EFA-4D05-82DE-07694F99CCBA} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {7EBDCAF2-0A83-4C44-B78B-CEDEC40D5FC3} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {94B61EFD-3B2D-4570-B1CB-60603037F570} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {9B32D445-9813-4F59-92C1-2E71E0CAD19F} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {BB78E28E-794B-4E45-A5CD-4520B7F65932} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {CFCB3D32-EAFD-4813-9760-A978FCE58100} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {F45BA894-10CC-4308-8FA5-CFBCC26B0380} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {F4DDE917-E321-4117-9ADB-24DA99DA2CD8} - \PCDoctorBackgroundMonitorTask -> No File <==== ATTENTION
Task: {FBE79CF5-0350-40B1-9CD8-7114DAE40CEE} - System32\Tasks\One System Care Run Delay => C:\Program Files (x86)\OneSystemCare\OneSystemCare.exe
AlternateDataStreams: C:\Users\Anne\Downloads\#471 Tutorial of the Week - Beautiful.eml:OECustomProperty
AlternateDataStreams: C:\Users\Anne\Downloads\Puzzle of the week.eml:OECustomProperty
AlternateDataStreams: C:\Users\Anne\Documents\Puzzle of the week.eml:OECustomProperty
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Annie,

Just a few items that need to be addressed.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
Reg: reg delete "HKEY_USERS\S-1-5-21-1591581640-29113291-79772708-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLETASKMGR" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-1591581640-29113291-79772708-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM" /v "DISABLEREGISTRYTOOLS" /f
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Annie,

If you still have fixlist.txt then either you did not run the fix by click the "Fix" button or FRST64.exe and fixlist.txt are not physically in the same folder with each other.

Please make sure that both FRST64.exe and fixlist.txt are on the Desktop. It is possible that FRST64.exe is in the downloads folder. If so, move it to the Desktop.

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thank you for your help, your kindness, and for your patience!

 

my computer seems to have a difficult time connecting to the internet today......and once it does finally connect, it takes a long time to connect to most online sites

 

when i've waited 3-4 minutes, and the little white circle is still spinning/no connection made, the only way i can turn it off is manually pushing the off/on button - i know this isn't a good thing to do, but when nothing else works, it is the only way i can shut it down

 

then i wait a while, turn the computer back on and some times it connects to the internet immediately; other times i have to repeat the above mentioned procedure

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Annie,

Let's take a look at the system using a different tool.

Download RogueKiller from one of the following links and save it to your desktop:

  • Link 1
  • Link 2
    • Close all programs and disconnect any USB or external drives before running the tool.
    • Double-click RogueKiller.exe to run the tool (Vista or 7 users: Right-click and select Run As Administrator).
    • Once the Prescan has finished, click Scan.
    • Once the Status box shows "Scan Finished", just close the program. <--Don't fix anything!
    • Attach the RogueKiller report to your next reply.
      • The log can also be found on your desktop labeled (RKreport[X]_S_xxdatexx_xtimex)
      • The highest number of [X], is the most recent Scan
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i am unable to find the report

 

i d/l the program - it did the pre scan - then it did the scan - said it was finished - got a popup asking me to purchase premium version - i -x- out of that 

 

it said i could click on tabs individually - i did not do that as i assumed a report would be awaiting me on my desktop - there isn't a report i can find anywhere - what did i do wrong?

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Annie,

 

Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista or 7 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Registry Tab and select the following items:
      [PUM.SearchPage] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
      [PUM.SearchPage] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
      [PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-1591581640-29113291-79772708-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
      [PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-1591581640-29113291-79772708-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
      [PUM.SearchPage] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
      [PUM.SearchPage] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
      [PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1591581640-29113291-79772708-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Found
      [PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1591581640-29113291-79772708-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Found
    • Click the Delete button.


    [*]Attach the RogueKiller report to your next reply.

    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Delete



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Close all programs and disconnect any USB or external drives before running the tool.

  • Double-click RogueKiller.exe to run the tool again (Vista or 7 users: Right-click and select Run As Administrator).
  • Once the Prescan has finished, click Scan.
  • Once the Status box shows "Scan Finished".
    • Click the Files Tab and select the following items:
      [PUP][Folder] C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001} -> Found
    • Click the Delete button.
  • Attach the RogueKiller report to your next reply.
    • The log can also be found on your desktop labeled (RKreport[X]_D_xxdatexx_xtimex)
    • The highest number of [X], is the most recent Delete
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(attached files in post above)

 

i forgot to say my computer is connecting to the internet now much easier - can't say it's perfect, but if there is any wait time, it usually requires just 1 restart, which is a huge improvement

 

the only other problem i am having is with the main fan on the laptop running hot, laboriously, and nearly non stop - it has been a long time problem w/this laptop that dell never seemed able to properly fix - for the 3 years it was under warranty, they replaced fans, heat sinks (?) syncs (?) and even motherboards many times - now that it's out of warranty, i am just stuck with a dying laptop, i'm afraid

 

if we are close to being finished here, or when we are, could you briefly explain to me what was wrong with my computer, please?

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(the 2 posts above this one are all re: your last post to me - i'm sorry, but i just need to post an update about my computer *not* connecting to the internet this morning)

 

after bragging yesterday about how well my computer has begun connecting to the internet, i have to say today it was back to multiple tries in order to finally get it to connect - not sure why, nor am i sure why it did finally connect, but that annoying problem is still with me evidently :(

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

2015-10-29 00:25 - 2015-10-29 00:25 - 00000000 ____D C:\Users\Anne\AppData\Local\{19380DFC-2A4C-4829-9BB8-E7B3B0D6FD71}
2012-04-02 20:45 - 2015-10-20 15:34 - 16790552 _____ (LastPass) C:\Program Files (x86)\Common Files\lpuninstall.exe
2012-03-17 19:23 - 2012-05-15 12:38 - 0003496 _____ () C:\Users\Anne\AppData\Roaming\AbsoluteReminder.xml
2013-11-02 22:44 - 2014-10-07 11:56 - 0005120 _____ () C:\Users\Anne\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2012-05-26 19:10 - 2015-03-16 11:27 - 0007609 _____ () C:\Users\Anne\AppData\Local\resmon.resmoncfg
2014-03-11 09:07 - 2014-03-11 09:08 - 0003188 _____ () C:\ProgramData\ResPntListUNI.txt
2014-03-07 14:15 - 2014-03-07 14:18 - 0000001 _____ () C:\ProgramData\SRTCTUacSts.txt
C:\Users\Anne\AppData\Local\Temp\dllnt_dump.dll
Task: {5BFD22AD-A007-4030-8DD6-EAA20F268FEF} - \{92F1711D-B7E3-4EBB-B824-9278C238B4C2} -> No File <==== ATTENTION
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Annie,

Your logs look fine. So, the connection issue has to be something else.

Under the update settings in Emsisoft, enable Beta updates. This will update you to the EAM v11 beta release. You will need to restart your computer after it updates to EAM v11 beta.

Is the connection problem still present?

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OK,

Let's take a look using a different tool.

Download avz4.zip from here

  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update

    Note: If you receive an error message, chose a different source, then click Start again

  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.
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Do the following:

Close all windows then double click on AVZ.exe

  • Click File > Custom scripts
  • Copy & paste the below code in to the text box in the program

    Note: When you run the script, your PC will be restarted

    begin
     DeleteFile('C:\Program Files\Common Files\McAfee\SystemCore\','32');
    end.
  • Click Run
  • Restart your PC if it doesn't do it automatically.
Attach a fresh AVZ log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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i am sorry not to have been available today (wednesday) for help - i did run the program you ask me to, copying/pasting the information in the box into the proper place in the program - i ran the program, it completed, and said the computer needed to reboot - i did that, and i am unable to find a log to send to you

 

every where i look, i am searching by date, and i find nothing generated with today's - or yesterday's (tuesday) date - i do feel i have run the program correctly, but i cannot find the proper information to send you - it isn't on my desktop, now in downloads, nor is it in the program folder - where else should i look, please?

 

and thank you

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Annie,

Your logs look fine.

There is one more tool we can try, its somewhat aggressive, but if there is something there that has been missed it shou dfind it.

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

    See HERE for help

  • Double click on Combo-Fix & follow the prompts.
When finished, ComboFix will produce a log.

NOTE:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

3. If you get a message that states "illegal operation attempted on a registry key that has been marked for deletion" restart your computer.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
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kevin, i will do this tonight when the house is quiet and i don't feel pressure to hurry - i hope that's okay, and i hope to be able to do it all properly

 

no changes w/computer - still takes at least 2 tries to connect to internet after being shut down overnight - fan is still laborious, running hot, and running continually with some activities -- i have completely quit trying to do more than one activity at a time and i hate that - i thought an i7 processor would perfect for multi tasking, but i tend to know very little about computers and i guess it's come back to bite me

 

i do thank you for and i appreciate all you are doing for me!

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