Partha Posted October 24, 2015 Report Share Posted October 24, 2015 If a file is whitelisted by selecting just the "Scanner", the file should no longer be found by on demand scans as per the URL http://support.emsisoft.com/topic/7086-whitelist-checkboxes/ I decided to try this out and so I added the "vlc.exe" file to the whitelist and only selected "Scanner". I then ran a custom scan of just the VideoLAN folder where the "vlc.exe" file resides. Unexpectedly, it scanned all the 622 files that were inside that folder whereas ideally, it should have scanned 621 since the vlc.exe file was whitelisted. Please check the attached screenshots and let me know why it's behaving like this. Link to comment Share on other sites More sharing options...
Partha Posted October 26, 2015 Author Report Share Posted October 26, 2015 Can someone please respond to this? Link to comment Share on other sites More sharing options...
Siketa Posted October 26, 2015 Report Share Posted October 26, 2015 I can reproduce it. Do you want me to open the ticket in Tracker for this issue? Link to comment Share on other sites More sharing options...
Christian Peters Posted October 26, 2015 Report Share Posted October 26, 2015 Hi Partha, it looks like a bug in the whitelist feature. We will take a look on it. Link to comment Share on other sites More sharing options...
Siketa Posted October 26, 2015 Report Share Posted October 26, 2015 Christian, no need to open it in Tracker? Link to comment Share on other sites More sharing options...
Christian Peters Posted October 26, 2015 Report Share Posted October 26, 2015 Hi, Frank will check it and create a ticket for the bug. Link to comment Share on other sites More sharing options...
Partha Posted October 26, 2015 Author Report Share Posted October 26, 2015 Thanks, guys. I would appreciate if an ETA can be provided for this. Link to comment Share on other sites More sharing options...
Frank H Posted October 26, 2015 Report Share Posted October 26, 2015 Partha, pls always provide the version of EIS you are having issues with+ your windows version cheers Link to comment Share on other sites More sharing options...
Partha Posted October 26, 2015 Author Report Share Posted October 26, 2015 Sure, the EIS version is 10.0.0.5735 and my operating system is Windows 10. By the way, those details are already specified in my profile and they appear right below my blank profile pic. Link to comment Share on other sites More sharing options...
Frank H Posted October 26, 2015 Report Share Posted October 26, 2015 Thanks Link to comment Share on other sites More sharing options...
Partha Posted October 26, 2015 Author Report Share Posted October 26, 2015 You're welcome. Please keep me updated on this. Link to comment Share on other sites More sharing options...
Frank H Posted October 27, 2015 Report Share Posted October 27, 2015 I'm unable to reproduce your issue on WIN10 with EAM 5735 stable. Please provide us debuglogs as described here: http://support.emsisoft.com/topic/14699-how-to-configure-emsisoft-anti-malware-and-emsisoft-internet-security-debug-logs/ enable them before you start the scan. thanks Link to comment Share on other sites More sharing options...
Partha Posted October 27, 2015 Author Report Share Posted October 27, 2015 I was able to reproduce the issue like before. Maybe the problem is just with EIS. Nevertheless, the debug logs are in the attached ZIP archive. Please be aware that this time, the VideoLan folder had 621 files and so ideally, Emsisoft was expected to scan just 620 files since the vlc.exe file was excluded but it scanned all the 621 files. So basically the issue is still there. Logs.zip Link to comment Share on other sites More sharing options...
Siketa Posted October 27, 2015 Report Share Posted October 27, 2015 I'm using EAM and can confirm this behavior. Link to comment Share on other sites More sharing options...
Partha Posted October 27, 2015 Author Report Share Posted October 27, 2015 I'm using EAM and can confirm this behavior.I see. Thanks for letting us know. Link to comment Share on other sites More sharing options...
Frank H Posted October 28, 2015 Report Share Posted October 28, 2015 After some investigation I can confirm that this is not a bug. The scanner doesn't completely avoid a file in the whitelist, but rather just doesn't detect it if excluded. This is the reason why the number of 'Scanned' files will be equal to the nr of files in the selected folder. When you add an item to the whitelist, it will not be detected. Cheers Link to comment Share on other sites More sharing options...
Partha Posted October 28, 2015 Author Report Share Posted October 28, 2015 I see but for some reason, I do not quite understand why it would scan an excluded file. I mean as you just said, it won't detect the excluded file anyways and so I do not see any benefit in scanning such a file. It would be just useless work. Don't you think? Link to comment Share on other sites More sharing options...
Frank H Posted October 28, 2015 Report Share Posted October 28, 2015 Our scanner is that fast that not scanning 1 file has no influence on the total scantime. In the end, the most important thing is that whitelisting is fully functional. The only thing that may be improved is the scanned items counter. cheers Link to comment Share on other sites More sharing options...
Partha Posted October 28, 2015 Author Report Share Posted October 28, 2015 not scanning 1 file has no influence on the total scantime. I think you meant to say that scanning 1 file has no influence on the total scan time because if I understand, it does scan the excluded files. It just doesn't detect them. I understand that the scanner is fast but no matter how fast it is, the scan does take some time and resources and therefore I think that the scan time should be invested properly. I am just saying that this scan period where the excluded files are scanned which won't be helpful in any way, could be avoided. Link to comment Share on other sites More sharing options...
Frank H Posted October 28, 2015 Report Share Posted October 28, 2015 I'm talking about fractions of seconds. Link to comment Share on other sites More sharing options...
Partha Posted October 28, 2015 Author Report Share Posted October 28, 2015 I understand that but I am just curious to know why it scans the excluded files when there is no apparent benefit. Link to comment Share on other sites More sharing options...
Frank H Posted October 28, 2015 Report Share Posted October 28, 2015 Most probably architectural benefits. Link to comment Share on other sites More sharing options...
Partha Posted October 28, 2015 Author Report Share Posted October 28, 2015 May I know what sort of architectural benefits? Link to comment Share on other sites More sharing options...
Frank H Posted October 28, 2015 Report Share Posted October 28, 2015 I can't tell you as i am not a dev. Link to comment Share on other sites More sharing options...
Partha Posted October 28, 2015 Author Report Share Posted October 28, 2015 Okay, never mind. Thank you. Link to comment Share on other sites More sharing options...
Frank H Posted November 12, 2015 Report Share Posted November 12, 2015 You're welcome. Link to comment Share on other sites More sharing options...
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