Sign in to follow this  
Vspyshkin

Emsisoft Internet Security 11 blocks Viber

Recommended Posts

The firewall blocks the Viber on your PC. This is 11 version Emsisoft Internet Security. On 10 Viber version worked fine. How can I fix this?

Share this post


Link to post
Share on other sites

Have you checked the Application Rules for an entry for Viber to see if it is set for "All allowed"?

Share this post


Link to post
Share on other sites

Lets get some debug logs from Emsisoft Internet Security. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at this link (this ZIP archive also contains a batch file to disable debug logging).

Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions:

  • Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator).
  • You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer.
  • Reproduce the issue you are having with Viber.
  • Once you have reproduced the issue, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog.
  • Type the following into the Run dialog, and then click OK:

    %ALLUSERSPROFILE%\Emsisoft
  • A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder.
  • Move the new ZIP archive you created with the logs folder in it to your desktop.
  • Send the ZIP archive containing the logs to me in a Private Message.
Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar.

After sending me the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.

Share this post


Link to post
Share on other sites

I'm glad to hear that the issue has been resolved. If you have any further trouble, then please let me know. ;)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.