jrw666 0 Report post Posted November 13, 2015 Since the recent update, I keep getting a blue error screen which mentions "fwndislwf64.sys" then reboots. Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 13, 2015 Hello, Sorry you're having problems with EIS. Could you please give me the crash dump files if there're any on your system or configure your system to create dumps and submit them later once you'll get a blue screen ? How to configure crashdump files: http://support.emsisoft.com/topic/3809-how-to-configure-automatic-memory-dumps-in-case-of-blue-screens/ Once you'll have the dump files, just zip them and attach to your next reply in this topic. Thank you in advance, Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 13, 2015 Thanks. Minidump.zip Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 13, 2015 Thank you. One of the dump files (081115-12156-01.dmp) says the crash was caused by hmpalert.sys driver. Which I think belongs to Hitman Pro. The second one says that crash was caused by fwndislwf64.sys. So, you had 2 different BSODS actually. I'll look into the 2nd one and will post here once it'll be fixed. Thank you for the dumps, Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 15, 2015 I've uninstalled, downloaded latest version and done a fresh install and all seems ok now.... so far! When it updated before , it prompted to reboot but i postpned it, so maybe the delay caused a problem? UPDATE: Spoke too soon, just crashed again! Oh well sure you guys will find a solution. Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 16, 2015 Hello, Could you please tell me whether you use a software called "Jaksta" ? Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 16, 2015 Hello, Could you please tell me whether you use a software called "Jaksta" ? Yep I do. Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 16, 2015 Could you please uninstall it and check whether the BSOD would be reproducible without it ? Thank you in advance, Quote Share this post Link to post Share on other sites
hocestquisum 0 Report post Posted November 16, 2015 HI sorry i have the same problem Thank you in advance 111615-27359-01.zip Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 16, 2015 jrw666, could you please update to current beta version and check whether the problem'd be fixed for you? To do so just select an appropriate update feed at updates settings in EIS gui. Thank you in advance, Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 16, 2015 Could you please uninstall it and check whether the BSOD would be reproducible without it ? Thank you in advance, OK, I'll report back soon. Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 17, 2015 OK, I'll report back soon. Just in case - beta version should fix the bsod issue you have. Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 17, 2015 Installed beta update, sadly it crashed again. Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 17, 2015 vers; 11.0.0.5911 still crashing even when Jaksta program uninstalled. Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 17, 2015 Installed beta update, sadly it crashed again. Could you please give me the crashdump ? Thank you in advance, Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 17, 2015 file attached... 111715-7171-01.zip Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 17, 2015 thanks! Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 17, 2015 Unfortunately, the archive is empty it seems. Could you please recreate the archive and upload it again ? Thank you in advance, Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 17, 2015 Sorry... 111715-7171-01.zip Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted November 17, 2015 Hello jrw666, The dump still shows the old driver. Can you please make sure you have selected "Beta" as the update feed under Settings/Updates, performed at least one update and rebooted at least once since the update? Thanks. Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 17, 2015 I did revert back to the stable option after the beta update and reboot. I'll try again leaving beta enabled and report back. Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 17, 2015 You'd need to keep beta updates enabled to verify whether they fix the BSOD issue. Reverting back to stable will again cause the BSOD to appear. Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 18, 2015 Sadly, still crahed. Minidump attached.... 111815-8265-01.zip Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 20, 2015 Any news on a solution yet? Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 20, 2015 Hello, Could you please tell me whether you received the latest beta update ? (11.0.0.5935) Thank you in advance, Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 21, 2015 Reinstalled EIS, updated to 11.0.0.5935. Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 22, 2015 Everything seems to be behaving ok now, thanks. When will it be ok to go back to stable updates? Quote Share this post Link to post Share on other sites
Andrew F. 28 Report post Posted November 23, 2015 Everything seems to be behaving ok now, thanks. When will it be ok to go back to stable updates? Hello, With the next stable release Quote Share this post Link to post Share on other sites
GT500 835 Report post Posted November 24, 2015 That stable release was on Monday (November 23rd), so if you would like to switch back to the stable update feed, then feel free to do so. Quote Share this post Link to post Share on other sites
jrw666 0 Report post Posted November 24, 2015 That stable release was on Monday (November 23rd), so if you would like to switch back to the stable update feed, then feel free to do so. Many thanks. Quote Share this post Link to post Share on other sites
GT500 835 Report post Posted November 26, 2015 You're welcome. Quote Share this post Link to post Share on other sites
